Excellent helpful service
Excellent helpful service. Many thanks!

Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
Hello Services receives high praise for its thorough and efficient cleaning, with many customers noting the exceptional quality of service provided by the staff. Reviewers frequently mention how their homes feel revitalized after a clean, highlighting the professionalism and friendliness of the cleaning teams.
The booking process is described as easy and convenient, with quick responses and clear communication. However, some customers express dissatisfaction, citing issues with incomplete cleaning and unresponsive customer service when addressing concerns. A few reviews also mention unexpected price increases upon arrival, leading to frustration. Overall, while the majority of experiences are positive, there are notable complaints that potential customers should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,036 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 31 |
| Oct 24 | 4.3 | 40 |
| Nov 24 | 4.5 | 34 |
| Dec 24 | 4.6 | 40 |
| Jan 25 | 3.8 | 30 |
| Feb 25 | 4.3 | 40 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 4.5 | 60 |
| May 25 | 4.7 | 46 |
| Jun 25 | 4.5 | 30 |
| Jul 25 | 4.5 | 38 |
| Aug 25 | 4.2 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to book, came at very short notice, did a fantastic job and left the oven sparkling clean”
“Avoid at all costs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.6 out of 5 (good) | 3.6 out of 5 (good) | +5% | 1,036 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.9 out of 5 (fair) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hello Services is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 3.6).
500 reviews of Hello Services. Filter by what matters to you.
Excellent helpful service. Many thanks!
Absolutely amazing, quick and efficient and attention to detail. I had Adrianna and her team who were absolutely wonderful and very friendly.
I had Hello Services come to my property today to supposedly deep clean my washing machine. I am just home, inspected the work and I think it's had a dust down, at best. The rubber seals are the same as they were before. What a waste of money! The job has simply not been done. I didn't like that I needed to pay for the work in full just to confirm the appointment in the first place. In other words, they get their money in advance, do a substandard job, then you have to battle for a (at the time of writing not forthcoming) refund. Avoid!
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Very easy to book the service, including oven and garage cleaning. Calendar-based booking, no waiting for callback with (lack of!) availability - easy to set up. The cleaning was done quickly, in just 3 hours, all looking great. Wish I had photos to show but I had already left the house and returned the keys, but rest assured our end of tenancy cleaning result was that it was spotless!
The overall performance was good. The first impression after the cleaning was clean and shiny. However, it seemed that the cleaners had overlooked some minor parts. For instance, the kitchen fan extractor, fridge, oven, washing machine were thoroughly cleaned but the microwave oven left much to be desired. As there were still stains on the upper part of the oven's compartment. In addition, the bed rooms, toilets and bathrooms have been done very well but the inside of the bathroom drain covers were uncleaned. Hope the cleaners can work more comprehensively next time.
I had requested for a long list of cleaning services as part of a deep clean for the entire home. The day before I was told that there was no team available but Michael pushed to find a team for me. The team that arrived on the day did a really good job considering it was just two of them for the whole house. Thank you so much!
Horrible cleaners and extremely bad customer services. Booked Arianna and team to clean 1 bed room flat on 30th July for £179 at 9am. It was rescheduled for 2pm by the company via email on 29th July afternoon which i agreed as i had no choice. The cleaners arrived 40 mins late (no call or email from the company advising me that the cleaners were running late) i had to call the company to ask about the cleaners at 2:30pm thats when they informed me that the cleaners were running late. On arrival at 2:40pm, the cleaners demanded more money, again i had no choice as i had to give the flat keys morning 9am on 31st July to the estate agent so i agreed to pay £250. They finished cleaning within an hour as they were running late for another appointment. I questioned them as i wasn't happy with the cleaning and with very intimating tone, the cleaner responded saying this is what you get for the money you paid. I was utterly shocked. The fridge, the oven and corners were left dirty and dusty. I contacted the company and after arguing for days they offered me £25 as a good will gesture. The cleaners used my hoover and dust cloth to clean the property. They didn't even have a mop to clean the floor. Another thing to note is the company offers 10% off when you book online- thats totally rubbish, its a scam as i did book online and never received the discount and when i asked for it they had no answer.
Professional and friendly service.
Livingstone and yamba arrived on time. Did an absolutely 💯 brilliant job of my flat. Will definitely call again. Nice guys to have around and a very polite team. Thanks guys
Adam and team from Hello Services did a great deep clean today at my property.
Had one of the best experience using Hello Services. The team Adam and Sam arrived on time. Really thorough deep cleaning. Will be hiring them again.
Saleem, Jerry, and Michael did an amazing job for my end of Tenancy Cleaning at my property in Edinburgh. They are arrived on time with a smile, and were very punctual. The three of them, did a meticulous job giving high attention to details, especially for appliances, and carpets. When cleaning was done, I addressed few minor missed corners, and they were very pleased to re-clean it. I highly recommend this company.
I am utterly dissatisfied with the end-of-tenancy cleaning service provided by Hello Services. From start to finish, the experience was a complete disaster. First and foremost, the cleaning was far from thorough. Many areas that were supposedly cleaned were left in a shocking state. The floors were still dirty, with stains and debris clearly visible. The kitchen, which was supposedly deep-cleaned, still had grease and grime in several spots. The bathrooms were equally appalling—mold was evident, and it was clear that corners and hard-to-reach areas were ignored. Despite paying £335 for this service, I feel like I lost my money. The company did offer a partial refund of £25 as a "goodwill" gesture, but this was woefully inadequate given the level of service provided. My request for a more substantial refund was refused, leaving me extremely frustrated with both the service and the lack of proper customer support. I would strongly advise against using Hello services. The combination of inadequate cleaning, unprofessional behavior, and refusal to address the issue makes this service completely unacceptable.
Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
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