Atención rápida y eficiente
Atención rápida y eficiente

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Atención rápida y eficiente
We contracted an insurance with Heymondo for a trip to sudamerica. We lost 2 flights with connections, the first one because of rain and the second one because of a technical issue in the plane. When we sent the claim, heymondo redirected it to IMA Ibérica, a company that has answered with arrogance denning any reimbursement. For the first flight, we had Iguazu->Buenos Aires->Santiago->Punta Arenas. We missed the 2nd connection due to a storm. They refused to pay anything (not even the lunch), as the initial connection had less than 2h. On the second, we couldn't take our flight back due to mech issues (Bogotá->Madrid) and were reallocated to a flight Bogotá->London->Madrid. The insurance company payed just for the dinner we had at the airport, refusing to pay the lunch we had in London and the transport between the hotel and the airport. The only reason not to rate with a single star, is that Heymondo's staff has contacted (and even called) us, but eventually the proposed solution was: please, contact IMA Ibérica again. In this case, we lost just money and time, but if they treat health issues in the same way, I'd be really worried. Next time, we'll definitely check better who is ultimately responsible and look for the reviews (You can find imaiberica.es in truspilot with a rating of 2.0).
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Premetto che non è mia abitudine recensire, ma in questo caso specifico diventa obbligatorio. Viaggio di un mese Indonesia assicurazione stipulata con Heymondo, onestamente più che altro per una tranquillità personale. Ed ecco il macigno a 4 giorni dalla scadenza della poliza, a mia moglie le viene diagnosticato un blocco intestinale quindi analisi del sangue e strumentali, ricovero, operazione, degenza un vortice impressionante primo per il fatto in sé stesso , secondo perché mi trovavo in una terra dove l'inglese e parlato male e l'indonesiano non si capisce proprio. Ed e esattamente in questo contesto che si trovano ad operare questi ragazzi ECCEZIONALI dell' assicurazione. Mi hanno seguito, consigliato, calmato,aiutato, parlando direttamente con l'amministrazione clinica. Non hanno mai cercato in nessun modo di schivare il problema, siamo entrati in empatia con loro è capito perfettamente il mio stato d'animo e hanno fatto di tutto per risolverlo considerando orari impossibili per loro dovuti al fuso orario .Capite perché per onestà e giustizia è mio dovere dichiarare che in primis la compagnia e poi ,non per importanza, questi ragazzi e ragazzi in prima linea sono veramente e letteralmente FAVOLOSI perché l'ho vissuto direttamente sulla mia pelle. Hanno organizzato tutto in maniera perfetta dal Ricovero , all'operazione, alla degenza, fino al rientro in Italia sino dentro casa. Per inciso io non ho nessun interesse diretto con l'assicurazione(anche se qualcuno lo penserà), ho solo il dovere di dichiarare il vero e rendere merito a questi ragazzi per il loro incomiabile operato. Ringrazio e vi abbraccio virtualmente tutti
Contraté una modalidad diferente de seguro por error y se ofrecieron a realizar la anulación asesorandome con el seguro adecuado a mis Espero que todo vaya según lo previsto, hasta ahora la atención es realmente excelente.
If you’re a nomad, avoid this company. I bought a year of coverage for my travels only to find out that it requires you to return home every 26 days for it to be valid… Upon finding this out I tired to switch my policy or get a partial refund (I was only 30 days into my trip) and the customer service was not only terrible but they said I just have to keep the policy and there is nothing they can do to change or cancel it.. Boooo 👎 Total waste of money and they are sneaky.. I’ll also add that I was displaced by the earthquake in Thailand and they wouldn’t cover that either.. the fine print basically makes it so you can’t get help unless the government orders you to leave the country etc..
Meravigliosi ...super efficienti,super gentili ,lo consiglio assolutamente a tutti ...
Subito disponibili via whatsapp, molto pazienti e chiari nelle spiegazioni. Assolutamente consigliato. Complimenti alla signora Costantina
Contraté un seguro con Heymondo para ir a Perú, la compañía Air Europa me perdió la maleta y no la recuperé hasta una semana más tarde. Tuve que avanzar dinero con las compras de mis básicos pero luego el seguro me pagó una parte de los gastos. Ahora acabo de contratar un seguro para nuestro próximo viaje y estoy recibiendo muy buena atención al cliente con mis dudas. Contenta con Heymondo, lo recomiendo.
Imbarazzante. Ho avuto un problema di salute con mia figlia mentre eravamo in Egitto. Ho chiamato subito l’assistenza per sapere come muovermi. La prima volta mi ha risposto un ragazzo dicendo di farla visitare alla clinica dell’hotel. La seconda una ragazza dicendo che mi avrebbe contattato il referente di zona per indicarmi dove portare la bambina. spoiler: non mi ha mai contattata. (La bambina nel frattempo aveva la febbre a 40,7 da ormai 3 ore). L’ho portata d’urgenza alla clinica (dove ho dovuto anticipare 600 euro per la visita e le medicine completamente inutili dato la febbre non è scesa sotto ai 40) . Il giorno dopo ancora con la febbre a 40,5 non si era ancora fatto sentire nessuno ho dovuto chiamare più volte perché qualcuno mi rispondesse e per fortuna alla fine ci hanno mandato in ospedale (per il trasporto per fortuna ci ha dato una mano l’albergo) e dopo una notte di ricovero siamo riusciti a tornare a casa. Chiesto il rimborso per la clinica privata e non mi hanno mai risposto. Mai più.
The app did't show me the 2nd plan I subscribed (the one that should be active) and shows me only the first one which was already expired because it was of a previous travel! Please improve the iOS app or the api, the insurance and price are very good I think, but without a good app experience it is almost useless because I wasn't able to see my assurance reference code
I was travelling around Asia with my partner and kids for a year. We used Heymondo as our insurance and were really happy. We had mixed luck, a few injuries and infections but had access to incredible health care at great local hospitals. Very simple affordable and reimbursed me swiftly when I need to use them.
Agradecer a veronica, su ayuda a entender mi caso,, eficaz y resolutiva !! Ojalá hubiera más personas así!!
Friendly use and cheap rates
La atención por el WhatsApp ha sido muy eficiente y cordial
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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