Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Ho preso la prima assicurazione di viaggio con loro a giugno 2023 per andare a New York e sono sempre stati molto gentili. Visto che il mio codice fiscale ha un problema il servizio clienti è sempre stato molto efficiente e rapito a sistemare per ben 2 volte il codice fiscale (anche quest'anno per l'Albania). Veramente professionali e ottimo servizio oltretutto anche economico! Ben fatto
La atención 24/7 con respecto servicio al cliente está excelente. Espero que (si se llega a requerir) en mi próxima estadía en el extranjero al usar el seguro sea así de eficaz. ¡Muchas gracias!
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I made the mistake of using Heymondo insurance on a recent backpacking trip. Here is my experience making two claims with them: Claim 1: Travelling across Sri Lanka I took multiple bus journeys in one day, where my backpack would be placed in the hold with other bags piled on top. Unbeknownst to me, the weight of these bags on mine caused the screen on my Nintendo 3DS to crack. This was discovered later in the evening when I got to my hostel and unpacked. I had extra 'Gadget' cover and tried to claim for the damage. Heymondo stated that they would not pay out, as every time you take a journey with a carrier, when you disembark you should check through the entire contents of your luggage before allowing the driver to leave, and get a damage report from them if anything is found. I don't know if Heymondo employees have ever taken a bus/coach/train in their life, but drivers don't wait around for people to check the entire contents of their bag before continuing on their journey. They have a schedule to keep. There is no office to go to when you get off at a bus stop, and unpacking your bag on the roadside when you are surrounded by taxi touts vying for your business is a good way to get your belongings stolen. Not to mention the driver will just drive off once you disembark anyway. So in order to make a claim, Heymondo want me to produce a document that is impossible to attain, unless I were to somehow restrain the driver from leaving, while I simultaneously check my bag for damage. Taking a driver hostage would, of course, be criminal. So Heymondo is asking their clients to engage in criminal activity, in order to acquire the documents needed to make a claim. Claim 2: I booked flights from Japan to Manchester via Sri Lanka. The Japan to Sri Lanka flight was delayed, which would cause me to miss my connecting flight from Sri Lanka to Manchester. I was able to get a full refund for the delayed flight, but the connecting flight wouldn't issue a refund as they were a different airline. I tried to look for other flights from Japan to Sri Lanka so I could still catch the same connecting flight, but it would have meant leaving much earlier and I had commitments in Japan. In the end I had to book a different return flight a few days later, so I tried to claim for the missed connection. The response from Heymondo stated "After assessing all the information regarding your case, our Supervision Department has identified that there is no applicable coverage in this situation." For the record, my insurance policy states on the 'included coverages' for travel disruption that you can claim for 'Travel delay due to transport' and 'Missed connecting flight'. I wrote again to ask them why they stated I have no coverage when my policy says I do, and got no reply. And wrote again and got no reply. And wrote again and got no reply. And now it's been three months without a word from them. Conclusion: If you want to pay money to an insurance company that won't pay out unless you break the law, and will then claim you have no coverage when your policy clearly states that you do, and then ghosts you when you complain, then Heymondo is the company for you! But if you want insurance that actually pays out based on your coverage, and doesn't request documents that are impossible to obtain without engaging in illegal activity, then I suggest you shop elsewhere. x Update: In Heymondo's reply below they claimed: “One of our agents has already reached out to you to provide all the necessary details and clarifications”. This is a lie. No one has reached out to me. “our claims department processes cases supported by proper and appropriate documentation”. So they admit that they expect you to break the law to obtain documents that are impossible to acquire any other way. And they just didn't bother to mention the flight delay at all, despite my policy clearly stating that I'm covered. Buyer Beware. x Update 2: First they claimed that they had been in touch, but now when I call them out on it they state that "We’ve also tried to reach out to you again, but unfortunately haven’t been able to connect." I reached out to them! They have my email address. What more do they need? Pathetic response from a company that wants to appear in public to be resolving issues, while actually doing nothing.
Es una mentira. No lo contratéis. Os dejan tirado a la mínima. No ayudan, ponen problemas absurdos. Habiendo contratado el más caro, me tratan como si fuera un estafador.
Buena atención. Rapidez y comodidad. Contacto directo.
I'm pleased the insurance was able to refund me due to my mistake. Thank you so much. This means customer care !
No utilice el seguro, explicando el,motivo y sin pedirme el porqué me dijeron que me devolvían la cantidad pagada en pocos días.
I've been waiting for 2 months. They keep delaying the payment. This is one of the worst insurance scam company you can find around. I've been called, I've been reassured, all nice words but in the end it is so poor user friendly that I need to constantly get back to them for updates. Heymondo leans on IRIS GLOBAL SOLUCIONES. Not only they don't respond in english, but they keep post-poning any payment even after it was confirmed by their side that it was good to go. Imagine I've started my claim on March. It is end of April and yet nothing has been paid. Please choose a different company. This is only a cash-grab scam insurance company. Edit: after 2 months, countless back and forth, countless emails, calls, documentations to provide, I was able to collect the payment. Just for total transparency.
Ho utilizzato Heymondo per la prima volta per un soggiorno negli USA. Nel viaggio di ritorno mi hanno distrutto il bagaglio e nonostante la franchigia fosse oltre il valore del bagaglio ( secondo una valutazione di cui io non ero d'accordo avendolo pagato molto di più), mi hanno comunque dato un rimborso parziale che ho molto apprezzato. Utilizzerò sempre heymondo per i miei viaggi.
Easy to purchase with simple plans and competitive rates.
Hemos contactado con Heymondo y nos atendió Guille. Queremos agradecer y destacar tanto su amabilidad como profesionalidad a lo largo del proceso de contratación de la póliza.
Seamless. Easy to understand . Every time I take my overseas trip, I use them . I hope I will never have to claim from it.
He necesitado consultar una duda del seguro contratado ...me llamó guille y fue muy resolutivo,atento y muy amable...100% recomendable
It was very easy for me to buy the protection
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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