Easy to chose
Easy to chose

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Easy to chose
Contratei o seguro de viagem da Heymondo para mim, minha esposa e meu filho, acreditando que teria o suporte necessário em caso de emergência. No entanto, a experiência foi extremamente frustrante e decepcionante. No primeiro dia da viagem, minha esposa começou a apresentar sintomas de febre e dor de garganta. Após três dias sem melhora, mesmo com medicação, decidimos acionar o seguro. A promessa de atendimento 24/7 para emergências simplesmente não se cumpriu. Ficamos mais de 30 minutos em espera para sermos atendidos. Quando finalmente conseguimos contato, a atendente sequer conseguia localizar nosso seguro, exigindo que enviássemos diversos documentos e comprovantes de contratação. Depois de horas de troca de mensagens, ela informou que havia feito tudo que podia e que teria comunicado os parceiros locais. E esse foi o último contato que recebemos. Nenhum acompanhamento, nenhuma atualização, nenhum cuidado com o caso — e já se passaram mais de 10 dias. Se tivéssemos esperado pelo retorno da Heymondo, minha esposa continuaria sem atendimento. Tivemos que lidar com tudo por conta própria. O sentimento é de descaso total, desorganização e uma enorme sensação de arrependimento por ter confiado em um serviço que, quando mais precisamos, simplesmente não funcionou. Não recomendo a contratação do seguro Heymondo a ninguém. Uma empresa que promete suporte em emergências e falha justamente nesses momentos críticos não deveria atuar nesse setor. [Atualização em 2025/05/20 20:20]: Em resposta à resposta da empresa — infelizmente, o que foi mencionado não condiz com a realidade. Nunca fui contactado. Isso reforça a falta de processos ou a má-fé na tentativa de se apresentar como uma boa empresa que valoriza o feedback, mas estou decepcionado mais uma vez. [Fim da Atualização]
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Everything perfect
Flight was canceled and I had to make alternate arrangements to get to a connecting flight. Got all the data for a relatively small claim of less than $500. The company outsourced to a company called ACI which has been continuously asking for more info and when called about it didn’t seem to care. They want a letter from the airline as to why they canceled. This has been inordinately complex I’m glad it wasn’t for something more serious. I’m writing to Rough Guides that recommend this company. Hope others use someone else.
A smooth, easy process to get it done
Mai più... Ho acquistato l'assicurazione più costosa di tutte con tanto di polizza cancellazione viaggio per copertura da 3000€. Due giorni prima della partenza il paese che volevo visitare ha avuto uno sciopero generale durato 1 mese, non avevano più benzina ne beni di prima necessità essendo un isola. Ho annullato tutte le prenotazioni, grazie a dio ho recuperato tutto tranne il volo. Ho chiesto supporto per avere il rimborso solo della spesa del volo (tolte le tasse aeroportuali che mi erano già state rimborsate dalla compagnia). Mi rispondono via mail dopo diversi giorni senza che potessi chiamare nessun numero dicendo che non avrebbero risarcito nulla. Non essendo HeyMondo l'azienda che eroga l'assicurazione credo che sia più ERGO che non funziona... In ogni caso si riconferma che le assicurazioni fanno di tutto per non pagarti.
Tras años viajando puedo decir que este seguro es el peor que podeis contratar! Si se te muere un familiar como es mi caso, ellos no te cubren el billete de avion ni nada, pero la peor parte es que por mucho que te pagues el billete de avion tu mismo y vayas a tu casa un par de dias para ir al entierro y luego vuelvas para seguir con tu viaje ellos AUTOMATICAMENTE TE CANCELAN EL SEGURO!y te dejan de cubrir aunque este pagado por otro mes les da igual y te dicen que vuelvas a contratar otro si quieres estar cubierto De verdad será más barato que otros pero con chapka o iati no he tenido problemas nunca te cubren casi todo te responden rápido y no son unos estafadores comoe sta empresa Los trabajadores que tienen para la atención al cliente son nulos al menos la que me toca a mi todo el tiempo que es Alessia ella simplemente repite en bucle lo mismo y no da solución alguna
Una assicurazione molto utile per chi viaggia ,app molto facile da usare ,il servizio clienti molto disponibile la consiglio
Giancarlo me ha informado con todo detalle. Muy profesional y atento y sobre todo, paciente. Gracias por tu ayuda.
All the glamorous reviews come from the experience of onboarding. Yes signing up is quick. But that is not what an insurance company is about. It is about handling claims. I had one in the past. Not a big issue. But still it took more than three months for an at least partial reimbursement. The issue is not that much of Heymondo. But the insurance companies which are behind. Every claim goes first through Heymondo which they then pass on. If that insurance company does not react, delays cases or cannot be bothered that much, Heymondo is practically helpless. Other than that, Heymondo let delete any below average reviews from trustpilot webpage in the past. Unless the reviewer sends all medical paperwork supporting its claim to trustpilot. Relevant reviewers got contacted by trustpilot. Heymondo knows very well that the vast majority of reviewers will not go through the hassle and will not send their very personal medical docs to some review website either. And as such those reviews were deleted and what stayed were shiny five star ones.
La velocità nella risposta, la gentilezza, e la pazienza dimostrata dagli interlocutori, in questo caso la signora Alessia che ringrazio di nuovo.
Buonasera ho avuto un imprevisto e mi sono dovuta recare qui. Avevo molta paura essendo all estero, invece sono stati molto professionali veloci e gentili, nonostante non sapevo la lingua. Metto 4 stelle solo xke Un po meno veloci a farmi uscire.. comunque lo consiglio
He contrado un seguro para el mes de agosto y me confundi en la fecha de vuelta, puse un dia menos, contacte por chat con la ayuda y me lo han podido cambiar sin ningun problema. Fenomenal asistencia por parte de Ivano que me atendio estupendamente
Veloce, chiaro, intuitivo, economico. Servizio clienti veloce e preciso. Super consigliato!
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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