Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Llame el dia 10 de abril y el 11 porque tengo una bronquitis, en new york y no han podido conseguirme una cita con ningún médico, únicamente uno el dia 14 que es cuando me vuelvo a España, no recomiendo este seguro. No es nada útil.
Simple to use. Very reasonable prices. Clear. Only thought is whether it is possible to add countries on later, that wasn’t super clear.
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Esta valoración es exclusivamente sobre la atención en la contratación y la flexibilidad que tiene Mondo en la resolución de problemas con esto. Recientemente he tenido que modificar un seguro que tenía contratado hace meses por ver que no se ajustaba a lo que realmente necesitaba. En Mondo me han gestionado la anulación del seguro inicial y he contratado uno nuevo con las coberturas que realmente necesitaba, respetándome la fecha de contratación para las coberturas de anulación. Han resuelto muy bien todas mis dudas y gestionado el cambio sin ningún problema.
HE QUEDADO ENCANTADA CON EL BUEN SERVICIO DE HEYMONDO....NINGUN PROBLEMA PARA CONTRATAR HACIENDOLO MUY SENCILLO Y A MI PARECER EL PRECIO UNO DE LOS MEJORES...HABLAS POR WAPP O TNO CON PERSONAS ( NO VIRTUALES )..MI FAMILIA ACOSTUMBRA A VIAJAR MUCHO Y SIN DUDA LO HACEMOS CON ELLOS
Un desastre. Me he quedado tirada en un aeropuerto en EEUU durante mas de 24 horas y me dicen que no me lo cubren cuando supuestamente hay indemnización en caso de retraso de vuelos o de pérdida de enlaces. No os fieis de ellos!!
La contratación online fue clara sencilla y directa. Muy bien explicadas y detalladas las condiciones. Lo mejor ha sido tener acceso directo con un agente vía WhatsApp que me ha ayudado en todo y me ha respondido súper rápido y aclaro todas mis dudas. He contratado otros seguros familiares para viajes anteriores y este sin duda ha sido el mejor!! Le doy un 10!!
Atencion muy rapida y muy buena resolucion de cualquier tipo de incidencia. Muy contento con el servicio
Assistenza whatsapp efficiente , risposte ad ogni domanda, esaustivi e precisi Consigliatissimi
Stipulato la polizza “Mondo”con possibilità di rinnovo entro la scadenza. A metà polizza mi hanno lasciato a terra sciogliendo il contratto, lasciandomi senza possibilità di rinnovo e trovandomi all’ultimo non assicurato
Tuve un problema al crearme la cuenta en la app y me asistieron para arreglarlo rapidamente
Easy to use. Remembered me from previous times. Fair price for cover
Insurance membership coverage is good and price is reasonable.
Muy buena información por WhatsApp de sus seguros de viajes.Resovieron todas mis dudas.
Buongiorno Per me asicutore scarsissimo, si paga, poi ti dicono per chiamare, poi ti devono mandare la mail dopo settimane o mesi per richiedere la documentazione, poi la mail non arriva. Cerchi contattarli, ci sono tanti numeri, e ti rimandano un operatore ad altro. Alla fine nessun risultato positivo. Come se sono scomparsi. Tu pagi assicurazioni, se non succede nulla tutti contenti, se ti devono rimborsare fanno di tutto per farti perdere tempo e al finale ti dicono che mandano la mail con un altro nome, che non è manco heymondo. La mail che non arriva. Per me una perdita di tempo e perdita di soldi pagati, meglio non fare assicurazione del viaggio che fare con loro
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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