Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
The costumer service advisor (Diana) gave me very misleading information which made me buy the wrong policy. Also, during the process of buying tne police Heymondo is very quick to respond to emails. After making the purchase it took them 6 days to get back to me.
I purchased travel insurance with Heymondo, and after some time I realized I hadn't covered the stopover in Thailand on my return flight. I requested an email to update my insurance, and they did it in few days, at no additional cost. Superb customer service. I don't know anything about how they handle claims, and I hope I never find out ;-)
Ottima agenzia,personale molto preparato,serio e molto disponibile,un ringraziamento particolare a Debora che ha preso in carico il mio problema e l'ha risolto, a mio favore, in modo sbrigativo e professionale,grazie mille
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Took out the policy based on good reviews but its not possible to know until trying to make a claim. There is never any delay for insurance companies to take payment of policy but when it comes to reverse it is another story. On Saturday I was due to travel home by train and in the time between when I checked out of hotel and the time of the train I suddenly became sick with gastroenteritis symptoms. I had nowhere to go and had to run back to hotel which was a self check in with no reception and get urgent support from a chef working in the hotel restaurant which operates separately but part of the same group. I needed a room urgently and I could not possibly travel on the train I was due to take 2 hours later. Approx 3 hours later 5pm on a Saturday ( not 3 am!) having taken some medication I called Hey Mondo to advise of the issue as it was live. As it was Saturday I could only reach the medical section I explained everything and they opened a case, and follewed up on email with a reference number. Very reliable first step, this office was in Czech Republic and is outsourced by Hey mondo I believe.They told me I would need to make another PHONE call on Monday to the Italian office of Hey Mondo. First thing on Monday morning I called the Italian number and spoke with Veronica, I had to explain the whole situation again , that I had to pay for emergency night in the hotel and new train ticket extra 300 euros. as I could not travel home. I left the next morning at 7 am as soon as I was able to physically travel. Despite being a Travel Insurance company she told me noone spoke English!! I tried as best as possible and after 13 mins she told me what I understood was I would receive an email WITHIN THE SAME DAY with all the documents. Nothing arrived, I had to call again this morning, I reached Veronica who told me NO! I did not understand well, it would be within 10 DAYS that I would receive an email with documents to start the claim. I was shocked, no other insurance company would not provide a written ackowlegdement and paperwork outside 48 hours worst case of calling. Most countries can manage even without a phone call! I asked to have an EMAIL record of the fact that I have spoken to you and this is the process, she raised her voice as is normal in Italy and said NO ITS NOT POSSIBLE. It is so stressful , despite the stress and money incurred I now must wait for 10 days to receive something from the company to START to TRY to make the claim. Notihng in writing at all from Hey Mondo that I have contacted this office on Monday 28 July via phone Update since reading the reply below. I do not want to share my policy number in a public domain nor my claim number. I will contact you on the numbers / email below immediately today providing all the relevant information and previous correspondence. I would like to understand why the lady on the Italian phone number provided in my policy + 390200620261 - did not provide the email address you give me when I asked her? She told me simply I must wait up to 10 days and there was nothing else she could do!!
Durante il nostro viaggio in Giappone, abbiamo avuto bisogno di utilizzare l’assicurazione per nostra figlia di 4 anni. Siamo stati assistiti prontamente, ma ad oggi dopo 3 mesi dalla fine del viaggio non abbiamo ancora ricevuto alcun riscontro nè rimborso nonostante questo rientrasse nella polizza prevista.
It was an easy process to purchase the travel insurance.
Assolutamente da evitare, comprata assicurazione per proteggere il mio viaggio in Francia a seguito di uno sciopero dei controllori di volo mi hanno annullato il volo due ore prima della partenza preso un secondo volo da un aeroporto diverso da quello di partenza il giorno successivo ho chiesto il rimborso di due notti d’hotel e il costo delle spese prese per recuperare il secondo volo. Non mi hanno rimborsato neanche un caffè nulla mentre la compagnia aerea, oltre ad aver rimborsato il giorno perso in hotel, mi ha anche rimborsato le spese di trasferimento e il pranzo senza aver mai acquistato la polizza da easyJet.
Tuve que ir al hospital y me hicieron pagar la cuenta, no adelantaron ellos el dinero y gestionaron fatal la asistencia teniendo a una persona que acababa de estar hospitalizada 1 hora intentando ponerse de acuerdo con el hospital y no dejándonos ir sin pagar. Menos mal que podíamos afrontar la cuenta. Un desastre. Fuimos a ese hospital porque fue el que el seguro nos indicó y al parecer no tenía convenio con ellos. Ahora nos toca reclamar para que nos devuelvan el dinero y solamente nos están poniendo problemas. Siempre contrataba mi seguro por HeyMondo para mis viajes hasta ahora que he tenido que usarlo que no volveré a confiar en ellos.
Fast easy clear
Arrivata negli emirati arabi dopo pochi giorni ho avuto un problema di salute. Ho subito chiamato assistenza e mi hanno dato due possibilità: o rivolgermi ad un centro medico a mia scelta, con rimborso una volta inviata documentazione, o aspettare circa un paio d'ore per permettere loro di trovarmi un ospedale, con pagamento diretto. Ho optato per la prima scelta, e inviata la documentazione, ho avuto il rimborso dei soldi spesi entro 15 giorni. Quindi più che soddisfatta della velocità. P.s. solo un dubbio, ma se una persona sta veramente male e opta per la ricerca dell'ospedale, come fa ad aspettare due ore o anche più? In breve se c'è urgenza, come si comporta heymondo?
We took out this insurance when traveling to the USA to have peace of mind that no matter what goes wrong, it will be covered. The policy had a robust coverage, but sadly they make sure you cannot make use of it in 99% of cases. I feel misled and scammed as in the end it was just a waste of money. Disappointing experience, will not consider Heymondo again in the future.
Ho avuto un problema con le credenziali di accesso all'app È bastato un messaggio whatsapp Servizio clienti veloce ed efficace
No son nada fiables. Nos cancelaron un vuelo y debido a ello perdimos la excursión dentro del viaje programada para ese día, y no hemos obtenido ningún tipo de compensación, ni por el vuelo cancelado, ni por la excursión perdida. Son además intermediarios, con lo cual todo el proceso de reclamación es lento y tedioso, ya echo expresamente para que te canses de reclamar. Mentirosos. Si tenéis mutua contratar el seguro con ellos y pasad de empresas como está que a la hora de la verdad no te cubren nada. Eso sí, bien que cobraron los 100 euros que nos costó el seguro para absolutamente nada.
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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