Purchasing when already travelling
Simple to use, Easy to understand , Great communication from Heymondo!

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Simple to use, Easy to understand , Great communication from Heymondo!
Diana me atendió perfectamente y resolvió mi problema rápido.
L'assistenza di Heymondo è abbastanza presente e celere nelle comunicazioni, sia telefoniche che Whatsapp. Ho apprezzato la buona volontà degli operatori, in particolare Costantina e Ivano, a seguire da vicino al mio caso. Pur non avendo ottenuto una completa risoluzione al mio problema (purtroppo le cancellazioni dei mezzi di trasporto operate da qualsivoglia vettore, come si evince anche da altre recensioni, non sono coperte dalla polizza), hanno cercato di venirmi incontro. Ho comunque attiva con loro un'altra polizza per un prossimo viaggio, di cui mi auguro di non dover usufruire ;-)
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La grande disponibilità e tempestività degli operatori.
I’m glad to say that I need to update my initial negative review! I wanted to file a claim with Heymondo after my flight was cancelled and rescheduled, which caused unexpected expenses for hotel and transport. Initially, there was a misunderstanding during the chat support that refused my request, but once clarified by phone and email, the team was very helpful and guided me step by step through the claim process. Thanks to their support, I was able to submit all the required documents and quickly receive reimbursement for my expenses. The only feedback I have is that it should be easier to open a claim after the official end date of the trip, as sometimes it is impossible to anticipate certain expenses that occur after the expected return date. Overall, I appreciate their assistance and prompt resolution of my case.
What made my experience great? Just one word, Ivano, he's the most polite and caring worker I've ever talk too, efficency and crystal clear responses
Muy buena atención por parte de ña srta Elisa!Por la ayuda en la contratación!
Debido a respuestas ambiguas y lentitud al responder sobre si me correspondia un reembolso y dudas como era el proceso de ir a urgencias decidi no renovar con ellos un seguro de larga estancia gracias por los 190 euros que me ahorre me vinieron muy bien y si me hubiera pasado algo en ese tiempo ya me buscaba yo el centro de salud y no estar esperando horas en caso de emergencia como lei en algunos comentarios, yo ya sabia cuales eran ciertos costes medicos del pais donde me encontraba asi que no me haciais falta visto lo visto. Ademas muchas exclusiones, directamente NO cubren terremotos, inundaciones etc y parece que cualquier otra cosa te la van a mirar con lupa. Heymondo son intermediarios al final ni ellos ni ima iberica. Era la tercera vez que les contrataba y no habrá cuarta
I got support through Whatsapp to slightly modify my insurance, and it has been fixed within 2 minutes by Sahil (Heymondo operator).
Per fortuna non ho ancora dovuto usufruire dell' assicurazione durante il viaggio, ma ho avuto un paio di problemi con l'assicurazione che ho stipulato per errori miei di compilazione. Mi sono rivolta all' assistenza tramite il numero wathsapp e sono stati velocissimi, disponibili e gentili a sistemare tutti gli errori. Mi sembra un' azienda molto seria, la consiglio.
è sempre difficile fidarsi della propria comprensione delle regole, pur se si è laureati. Ma ecco che ti chiama VALENTINA e ti fa comprendere con pazienza, chiarezza e competenza e... non ti senti più sola. La cosa OTTIMA è proprio la possibilità di chiedere aiuto ed essere VERAMENTE richiamati GRAZIE VALENTINA, continua così!
Ogni volta che viaggio mi assicuro sempre con heymondo!!! Sono molto gentili e disponibili!
Dopo aver avuto problemi durante il viaggio a New York abbiamo contattato l'assistenza che ha aperto la pratica ma poi dopo numerosi solleciti e mail non ci hanno mai mandato i documenti per procedere. L'unica cosa che dicevano era: "abbiamo sollecitato". Nel prossimo viaggio ci assicureranno con qualcun'altro.
It was very easy to check for the budget and also to compare between plans!
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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