Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
simple and easy to use service. have only had to contact company once to update information and issue was resolved immediately. haven’t needed to utilize coverage yet, but amazing customer service so far over the past few years.
Clear information. Steps easy to follow. Everything is pretty straightforward.
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Still battling to get a reimbursement. I filled out the report in April. I had to keep reminding them that they needed to transfer. They kept saying in 7 days over and over again. The reimbursement was only ~22 EUR from an international account that produced half of that in fees in my bank. We are in July and I still haven't received the rest of the medical reimbursement, nor the reimbursement for the fees they made me incur for using a bank abroad.
GREAT and professional
Obtaining the insurance is very easy, and if you make a mistake in the details and ask them to correct it they will (like, listing the wrong country). But I've never made a claim so I guess that's the real test.
Il sito web è facile da usare, immediato e ben organizzato. L’assistenza clienti via WhatsApp è stata sorprendentemente veloce, con operatori disponibili, cortesi ed efficienti. Un servizio davvero affidabile, che trasmette sicurezza prima e durante il viaggio. Consigliato!
Ho utilizzato l'assicurazione per un viaggio nel sud est asiatico. Mi sono slogata una caviglia e sono stata seguita in maniera impeccabile, mi hanno indirizzato a una clinica privata per un controllo e hanno saldato il conto senza che io anticipassi nulla. Ottima assistenza telefonica, rapida nell'attivarsi e efficiente.
La experiencia de la compra y la aplicación fue muy buena. No tuve ningún percance por lo que no utilice los servicios de la póliza.
Mi è stato annullato il viaggio in Giordania ed Heymondo non ha esitato al rimborso della stessa polizza che avevo instaurato con loro. Efficienti, cordiali.
Hemos tenido que anular nuestro viaje por un tema médico familiar por lo que dimos orden a Heymondo para que nos cancelara el seguro y nos devolviera el dinero del mismo. Así lo han hecho, sin problema. Contaremos con Heymondo en cuanto podamos realizar el viaje. Correcta, satisfactoria y rápida gestión. Agradecidas con Heymondo.
Salve, sono Mario R. Io e la mia compagna Clara d.f. durante la nostra vacanza nelle Filippine purtroppo abbiamo dovuto affrontare un emergenza medica assai complessa . In quel momento assai difficile, siamo però stati supportati in maniera egregia da tutti voi ...abbiamo avuto modo di constatare personalmente l efficenza , la tempestività ma soprattutto la gentilezza, la disponibilità con la quale pazientemente ci avete aiutato e sostenuto moralmente ....Ci prodigheremo nel consigliare a tutti i nostri amici e conoscenti questa compagnia assicurativa... Con stima e riconoscenza , a tutti voi un GRAZIE DI CUORE ...DI TUTTO! Mario e Clara
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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