Easy quick cover
Easy quick cover, arranging cover was easy and a fair price, the app also looks good.

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Easy quick cover, arranging cover was easy and a fair price, the app also looks good.
disponibilità,efficacia nel rispondere alla richiesta e ai problemi proposti…eccellente assicurazione,mai stata trattata così cordialmente,ringrazierò infinitamente per la gentilezza
Contratación muy sencilla y coberturas bien indicadas y esquematizadas. La póliza llegó por email al instante.
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Something new and well neeeded
Pretty good ordering experience so far so good 😊
Easy and clear I liked that I was able to select the two countries that I was visiting, as opposed to other options where it said to put the farthest country but in my case, being in different directions, I was not sure which one was farther away. Also the whole process was quite simple, and the cost and what is covered was visible. I hope I don't need it but if I do, I hope using it will be as easy.
I recently purchased travel insurance through Heymondo, but made an error when I completed the application form. I only saw this after making payment and receiving the documentation. I emailed Heymondo and got a reply with a new policy document in less than 24 hours. Their service was very prompt and efficient.
Sono anni che faccio questa assicurazione senza usarla e son due volte che provo ad usufruirne per rientro anticipato per ricovero/ decesso. C’è sempre una motivazione per cui non possono risarcire, un miliardo di documenti richiesti, è più il tempo buttato via a compilare le cose che l’aiuto che viene offerto. Oltretutto, chiamata al call center, i quali mi avevano confermato che l’assicurazione avrebbe coperto (così non è stato). C’è davvero sempre una motivazione per cui non pagano e sono anni che pago quasi 200€ l’annuale, a sto punto è meglio non averla.
UN ESPERIENZA NEGATIVA CHE E DIVENTATA PIÙ CHE POSITIVA GRAZIE ALLA SIGNORINA CAMILLA , GENTILE PROFFESIONALE È AGGIUNGO MOLTO ATTENTA AL MIO CASO CHE ANDAVA AVANTI DAL 9 APRILE CON LA CoMPAGNIA ASSICURATRICE IMA ITALIA CHE HA NEGATO IL RIMBORSO ADUCENDO A FUTILI MOTIVI GRAZIE CAMILLA CHE OGGI MI HA COMUNICATO ,NONOSTANTE IO AVESSI INVIAtO UNA MAIL DOVE CHIUDEVO LA QUESTIONE RINUNCIANDO AL RIMBORSO, BENE DETTO RIMBORSO È STATO EFFETUATO DALLA HEYMONDO BROKER GRAZIE SIETE PERSONE SERIE..SPECIALMENTE PER L'IMPORTO 56 EURO CHE LA IMA ITALIA HA RIFIUTATO DI RIMBORSARMI. GRAZIE HEYMONDO GRAZIE CAMILLA .Esperienza più negativa non poteva essere. Mia moglie ha avuto un ascesso è una tonsillite che poi si è tramutata in una bronchite bilaterale Mandato come richiesto fatture,purché in australia i servizi sono a pagamento dopo varie mail mi hanno risposto che non avevo diritto a nessun rimborso. Chiesto più volte via mail un contatto telefonico per capire come mai..zero risposta. Non dico che sia una truffa,ma sicuramente la loro procedura fa si che ci siano vizi di forma per non fare rimborsi..attenzione stiamo parlando di 60/70 € 2 anni fa con la concorrenza al rientro in italia ho mandato la documentazione in 20 giorni mi hanno saldato MAI PIÙ SCONSIGLITA PER QUEL CHE MI RIGUARDA POSSONO ANDARE A MANGIARE LA PIZZA CON I MIEI SOLDI...
Constructive feedback in a timely manner. Thank you.
When a serious medical issue arise, they will try everything to avoid the cost. Do not trust on them.
Heymondo is the best Travel Insurance. I wish to thank you Ms. Costantina in particular and all the staff for the support and professionality, super fast to reply and the app is very efficient and easy to use. I Travel a lot and I reccomend Heymondo to everyone, single, couple and family, simply the best! Dario.
Fantastic support by Guillaume and the Heymondo team. They walked the extra mile to help me when I had an incident during one of my trips. Having to contact the insurance company already means you have had a bad experience of some kind, so clear, polite, professional and supportive communication makes the hard times easier.
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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