O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
O2 Care Services receives a mixed response from its customers, with a notable portion expressing dissatisfaction. Many reviewers highlight the positive attitude and professionalism of certain staff members, noting that some intervenants are friendly and attentive, leading to satisfactory service experiences.
However, a significant number of complaints focus on issues such as high fees for services, inconsistent quality, and frequent changes in personnel, which disrupt continuity and reliability. Customers report instances of poor communication regarding service cancellations and a lack of timely follow-up from the company. While some praise the punctuality and quality of specific interventions, others describe their experiences as disappointing, citing inadequate cleaning and unprofessional behavior from staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,002 | 100% | -2.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 6 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 4.4 | 179 |
| Dec 24 | 3.7 | 23 |
| Jan 25 | 1.6 | 7 |
| Feb 25 | 1.1 | 10 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.4 | 136 |
| May 25 | 4.0 | 54 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Information en cas de modifications sur le planning”
“À fuir absolument”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 3.2 out of 5 (fair) | +5% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: O2 Care Services is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.4).
500 reviews of O2 Care Services. Filter by what matters to you.
Agée de 96 ans, O2 assure l'entretien de mon domicile, mes courses et la préparation de mes repas depuis plusieurs mois. Attentifs et bienveillants, la gentillesse des intervenants me permet de finir mes jours à mon domicile, dans des conditions tout à fait satisfaisantes.
Je recommande. Une équipe dynamique et une continuité de service que j’apprécie ! Merci beaucoup ! Continuez !
Una catastrophe ! Des intervenantes en garde d'enfants qui declarent des heures non réalisées, des enfants trimballés dans les supermarchés au lieu des activités, des retards et encore et toujours, aucun interet pour les enfants, désagréables... A cela, j'ajouterai un mépris des collaborateurs d'O2 sous entendant que nous n'étions pas de bons parents ! J'attends évidemment le remboursement des heures facturées non réalisées depuis des semaines...aucune réponse sur mes emails. Nous sommes encore traumatisés de leur avoir confié nos enfants et notre maison.
Quick answers to the questions people ask most.
O2 Care Services has received numerous reviews, both positive and negative, indicating a mix of customer experiences. While some customers report satisfactory services, others express dissatisfaction with the quality and consistency of the service.
O2 Care Services is not classified as a scam; however, customer feedback reveals concerns about service quality and reliability. Verified reviews indicate a pattern of issues with staffing and communication.
O2 Care Services primarily provides home cleaning and maintenance services. However, customer feedback suggests variability in service quality, with reports of inadequate performance from some staff.
Pricing for O2 Care Services appears to be around 190 € for four hours of cleaning, which some customers find steep considering the quality of service received. Customers have expressed concerns about hidden fees and lack of clarity in pricing.
Customers can reach out to O2 Care Services through their website or by phone for support. However, reviews indicate that responsiveness may vary, with some customers reporting delays in communication.
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Une équipe très compétente et à l’écoute. Une nounou qui fait faire plein d’activité je recommande vivement l’équipe o2 de St flour
Ménage hebdomadaire, même intervenante chaque semaine qui connaît bien la maison et sait ce qu’il y a à faire. Personne sérieuse, méticuleuse et investie. Proposition de remplacement à chaque absence, et à chaque impossibilité de réaliser la prestation au jour fixé (férié…)
Une équipe au top et un service de qualité
la personne qui vient chez moi est parfaite,agréable et efficace
Petit souci planning, résolu !
Je suis très satisfaite de la prestation de Sabrina mon appartement n a jamais été aussi propre et mon repassage est nickel
Nadege est une très bonne intervenante, autonome J’ai demandé à passer à une prestation tous les 15 jours compte tenu de besoins réduits par rapport à précédemment et les choses se sont mises en place rapidement
Tout va bien, personnel efficace et agence réactive
Nous sommes très satisfaits de la qualité du travail fourni au cours des cinq années passées à notre service par la salariée de O2 qui prend sa retraite et accueillons avec plaisir sa remplaçante que nous avons déjà eu l'occasion de rencontrer. Nous sommes cependant surpris du tarif horaire qu'elles perçoivent qui n'a que très peu progressé au vu de ce que nous devons payer aujourd'hui : 31€ ! Nous avons fait une petite fête pour la passation de services et en attendons autant de vous ! N'oubliez pas, c'est vos salariées qui nous apportent satisfaction !
Interventions discrètes, mais toujours efficaces de nôtre intervenante, dans le respect des consignes laissées et plus si le planning le permet.
O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
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