Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.3	368	100%	+0.2	● Low

2.3 / 5 overall

368 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.7▲ 0.2
12-month avg: 2.3
All-time: 2.3
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Quality	Value	Delivery	Trend	Reviews
Ozzi HomeThis company	2.3 out of 5 (poor)	67 out of 100	2.3 out of 5 (poor)	1.7 out of 5 (poor)	2.1 out of 5 (poor)	+34%	368
Fantastic Services	4.8 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	2.0 out of 5 (poor)	4.1 out of 5 (good)	—	1,809
My Home Move Conveyancing	4.7 out of 5 (good)	100 out of 100	—	3.9 out of 5 (good)	—	—	1,004
Klast Home	3.7 out of 5 (good)	100 out of 100	—	—	3.2 out of 5 (fair)	—	1,000
Ingrams Water & Air	4.6 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	4.4 out of 5 (good)	4.6 out of 5 (good)	—	1,000

Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).

Jackie Werndley

1 review

Feb 7, 2025

Buyers beware

I am writing on here to warn people not to order from this company and in the hope that I can get some resolution from ozzi heat as they are not replying to my emails. On 16th Jan I ordered 3 heating units, minutes later when I received my order confirmation it said I had been charged for 10 ozzi heaters, I immediately contacted them saying I only wanted 3, and that is all I authorised them to take payment for £59.97, somehow I was then charged £119.99, for 4 more units and £74.99 for 3 more units total spend £254.95. I was told even though it had been mere minutes that the order had already been processed abd it was to late to amend my order but upon receipt I could return them. The items arrived quite quickly in very flimsy packaging with no return details, proof of payment or any type of payment enclosed, I took out the 3 I ordered abd resealed the packages to return the additional 7,emailing the company asking them fir a return address or label to do so, I was advised I could keep the additional 7 if I accepted a 30%, refund, I explained I didn't want 10 heaters only had need for 3 and wanted to return for a full refund as promised , they advertised a 90 days no quibble money back guarantee. I emailed again no response, then I got another email a few days later offering me a 50%refund, again I declined asking gir the returns address, no response given. I have emailed over 10 times now. I then started looking into the company and product and discovered that they had been banned in Australia as had failed safety tests and wrre recalled and all customers refunded so why are they still selling them in the u. K luckily I had not opened or used any of them as they are fire risks so I decided I didn't want to keep the original 3 I ordered that were still unopened in their boxes bit would like to return all 10 for a refund, still silence from the company. I have contacted which about them and raised the matter with my bank which will take months, in the meantime I would like a refund for receiving dodgy unfit heaters that could cause a fire, I am not prepared to spend 100 'a sending them back to China where I will have no proof of return, these were issued from a UK address in cannock, I would like confirmation that if I return them to this address they will be acknowledged and refund given. I did not authorise the company to make 3 seperate payments from my card or set them to receive future payments, please be very weary of this company, all correspondence has been via ozzi mozxie who seem to be the sane company with as bad as reputation. My order no is 501338, Werndley so please Ozzi get back to mev

Report

Month	Average	Reviews
Aug 24	1.9	20
Sep 24	2.0	11
Oct 24	1.8	13
Nov 24	1.9	29
Dec 24	2.6	11
Jan 25	1.9	27
Feb 25	1.8	15
Mar 25	2.3	6
Apr 25	3.1	20
May 25	2.3	25
Jun 25	2.8	26
Jul 25	3.1	26

Ozzi Home reviews & trust report

Ozzi Home has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 117 positive reviews

Top complaintsof 238 negative reviews

How it compares

Reviews

Customer reviews (368)

After some confusion my problem with…

Haven’t used it yet, but my neighbor loves theirs!

This company is totally fake

I ordered an Ozzie Heat Remote control

Ozzi Home FAQ

What services does Ozzi Home provide?

What are your business hours?

How can I contact Ozzi Home?

Do you provide free estimates?

What areas do you serve?

Are you licensed and insured?

How far in advance should I schedule services?

What payment methods do you accept?

Alternatives to Ozzi Home

Fantastic Services

My Home Move Conveyancing

Klast Home

Ingrams Water & Air

Home-Tex.no

Dexters Estate Agents

The CrowdTrust Experience⭐

commande de matériel

Terrible heater & even worse customer care.

TOTAL SCAM

They produce little to no heat

Absolute rubbish

Heaters don't perform - do not honor stated refund

Horrible Customer Service

Awful customer service

Buyers beware

Scam alert

Problem resolved immediately

safety issues

UTTER SCAM.

Took for ever to receive

Despite great marketing and advertising…

ordered one unit and ended up with 5 of…

Do you offer warranties on your work?

Can you help with emergency repairs?

Do you provide references from previous customers?

How do I prepare for a service appointment?

About Ozzi Home

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