5* both delivery and product
5* both delivery and product. What it says on the packet is what you get
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
5* both delivery and product. What it says on the packet is what you get
C'est un site avec des produits de très bonne qualité , et surtout , il y a des personnes d'une gentillesse extraordinaire, bienveillants et qui se donne bcp de mal pour aider , comprendre . De plus , ils sont très réactifs . Je les remercie très sincèrement de toute leur aide et compréhension. Si je devais acheter d'autres produits , je le ferai dans aucune hésitation. Ils méritent largement leur 5 étoiles .
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
My father ordered some hearing aids from this website.They are meant to be for anyone with mild to moderate hearing loss. They were terrible from the very beginning of trying them out. My father said they were making awful whistling noises of which no matter what he tried they couldn't be rectified. They are meant to have a 90 day return if not happy with them.This is not true! I emailed the company to explain what was wrong with them & asked for a refund.As all they did was to offer solutions as to how to make them work more efficiently,all of which my father had already tried. I emailed them again & they eventually offered a...wait for it...10 dollar refund!(£7.32 sterling).The actual cost of them was £70. I'm going to end this comment now with AVOID THIS COMPANY LIKE THE PLAGUE!
IT's looks as though i've been scammed as i've sent emails to follow my purchases and have had no reply unless I hear from you I will contact my lawyer and take whatever steps I need to fix the problem legally hopefully through Trust Pilot initially
This is a follow up review for this company after the brilliant customer service I received mentioned in the previous review. My order was for the hearing aids which were lost by Amazon after a failed attempt at delivery by them when I was abroad. Ozzi Home kindly resent another set which I have now received. They are for my husband and he has never used hearing aids before. To say they are very good is an understatement. They are excellent! He is amazed at the remarkable difference they are making to his hearing. I sent for these as the waiting time for the NHS is apparently about 10 months. I'm so glad I did! He is finding that he only needs to use one as his other ear is good. He would definitely recommend them. The price is amazing too!
I ordered a pair of hearing aids with there money back if not satisfied in 90 days. They are terrible hearing aids which make hearing more difficult not easier. The close up sounds are amplified to a point of hurting your ears while distant sounds are muffled and unhearable. They are uncomfortable and obtrusive not what I was expecting. I have complained about the quality etc and been offered a 30% refund and told that they do not accept opened products back! How on earth can one try a product without opening it especially hearing aids. I would be less angry if they looked good or fitted properly but they miss on that level too. DO NOT BUY THIS PRODUCT AND DO NOT TRUST THE ADVERT.
The web site is confusing I ordered 1 cooling fan and ended up with 4 on checkout tried to cancel the whole order 10 minutes later no response as of now tried email 4 times no response I will call bank now don’t use this company a scam
I ordered hearing aids that advertised 90 full refund. After one week I knew they wouldn’t work. All they did was make everything obnoxiously louder. No adjustments to group front or background noise. I requested a refund. They offered more items at a discount. I refused asking for a refund. They then said they only refund unused products! They gave me a $29 refund on a $120 purchase!! Do not buy from this company!!
I bought a pair of rechargeable hearing aids, taking their refund guarantee at face value. This guarantee stated try them for 90 days, if not satisfied we will refund every penny paid, no questions asked. I received them and tried them for almost 2 months. After 5 requests for a refund, they now tell me that it only applies to unopened and unused items. They have still not told me how I can try them without opening and using them! I have never come across such a deceitful and dishonest way of operating, and I would personally be ashamed to work for a Company that treats its customers with such disregard. Update Finally received full refund, but only after 6 emails, telling them what I thought of their business practices and this 1 star review (would have left zero stars but couldnt). They said I could also have a £50 store voucher if I either withdrew the review or changed it to 4 stars! Declined, of course.
I was ordering Better hearing- Hearing Aids online about end June, the web site kept asking for more money for extra features. Cost went from $159 to $715 I had the option to purchase these extra features or keep my purchase to the original $159 I was having problems contacting anyone in customer support, this made me a bit anxious about the purchase, so I decided to cancel my order, Customer support did contact me within an hour and I was given a full refund within 5 days. As my Order had already been processed and the goods had already been dispatched, I offered to return the goods when received but was told to keep the Hearing Aids and try them. To my surprise they were amazing, I had tried 2 other hearing aids previously over a number of years and found them very uncomfortable in my ears, these fitted perfectly, and the sound was crisp & Clear. I now watch TV at half the volume I did before and have no problems with group conversations in restaurants I have recommended these to all my friends Paul Agius 0418273294
This group of people are using a scam method that consist on the following: They create a website offering products that are sold by China sellers, but renaming them with their own brand. Then when you are in the process of buying they introduce a x3 or x6 amount of any product you choose, + force for a VIP membership on their page. Then through Shopify that is a legit company that intermediates between China manufacturers and final users they send you the products, and when you try to return the ones you do not want, they charge you again for the transport costs. It is a brilliant scam I have to admit as they take your money from two sides... And they have an IA answering any complains you do , or any mail you sent them , so they are able to keep an appeareance of a normal business.
I was extremely unhappy with this company. Their website was so confusing that I was conned into ordering 6 products rather than the single one that I wanted. I realised this almost immediately and sent an email but apparently it was “too late” as the items had apparently been shipped already, 10 minutes after ordering! A month later they took another payment from my bank which luckily the bank helped me retrieve. I have received my items but now have to ship them back to China. I very much doubt I will receive a refund that makes the effort worthwhile. UPDATE: The company contacted me by email, offering a full refund. The money HAS been refunded, therefore I am adding 2 stars to my review which seems fair to me. They were also very polite and did act promptly.
Dubious and unethical sales process. Their TOS clearly stated that orders could only be cancelled before shipping but they ignored my cancellation request and shipped anyway 12 hours later. They con you into purchasing more units than you want with confusing and unethical checkout process then rob you without recourse. I have since been contacted by the company who explained that they were in the process of restructuring and overhauling their website with the intention of making the whole shopping experience smoother and less confusing for the end user. I shall add a couple of stars now, and wait for their promises to be realised. To date, their resolution service had exceeded expectations. Adding a star. The unit I originally wanted and ordered finally arrived, and actually performs better than expected. Be careful not to overfill as it may leak. Adding another star.
Just awaiting the product, a compact Ozzi Cool airco unit, to evaluate its capabilities. Having been initially unimpressed with the ordering process, which is a little confusing and so my advice is, 'patience is advised', I've had very good personal interaction with the company, thank you JD and the new owner, for your kind attention and excellent response on this, Excellent customer service. I look forward to receiving the Ozzi Cool.
I tried to buy one fan but it took me to another page and made me pay for 4. I can’t get refund. Please do not trust them or else you will end up loosing more money.
J’ai reçu un produit qui ne correspondait à mes attentes et j’ai eu l’agreable surprise de leur intervention très rapide je reçois ce jour le remboursement bravo c'est rare merci
It works well, but it's not sso quiet as it's advertised. The adverts say that it's silent, , , , however, it hums like a swarm of 🐝 bees 🐝 🐝 🐝 🐝 . Whether or not it's purifying the air, I don't know. But it definitely DOSE COOL the room down nicely. Because of the noise from the fan i only give it 2 stars 🌟.
Today is June 16, 2025. My original review was 04/24/2025 which was responded to by JD on 05/05/2025. I had posted a "follow up" on June 16, 2025 that was not at all complimentary. I was under the mistaken impression that JD had not followed up as he had indicated on 05/05/2025. I searched around the response date and did find A COMPLETE AND TOTAL REFUND OF MY PURCHASE PRICE. This was missed by me because my bank card had been compromised. My new card had a different account number on it, I also searched both spam and my new/old emails, but I didn't find the email that he alluded to in his response 06/16/2025. I must say for honesty purposes that my spam cut off at 05/17/2025. I did review all reviews from present to my initial review of 05/05/2025 to find my Trust Pilot review. I CAN VERIFY THAT JD DID COME THROUGH WITH THE REFUNDS. I have changed my review dramatically. Also many of the reviews that I read about the Ozzie Mosquito Zappers. I think that I will buy one.
I ordered my hearing aids on Facebook June 5, 2025. I noticed that there was no order number on the receipt. I paid with Pay Pal. About two days later I received an email from "Frank" saying they had been shipped and gave me a tracking number starting with YT which I found is "YUN EXPRESS" and is not usable by me. They are supposed to come to me USPS. There is no phone number for the company. They collected their money from Pay Pal immediately. I will wait a while longer but I am getting concerned. OK it is now 6-17-25 and I have received a total refund to my Pay Pal account and updated USPS tracking information showing the product is now in this country and headed to my address, so I will update my star rating. I was told also to keep the product. So now we will see if the product is any good when it gets here. At least I thank them for the adjustments.
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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