Good experience
I bought from Ozzi Mozzi heat had nice experience with JD very professional and helpful dealt with my situation really well . Thank you JD for all you help
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
I bought from Ozzi Mozzi heat had nice experience with JD very professional and helpful dealt with my situation really well . Thank you JD for all you help
Vous trouvez le même produit à 6 € sur aliexpress. Donc dropshipping n’achetez pas sur ce site :)
Wanted to purchase a single unit but had a problem with the process and mistakenly ended up ordering and paying for 7!!! Immediately emailed the company who said it was too late. When the goods arrived (from Glasgow) I was told they must be returned to China at a cost of £102.00 Have had to accept I have been conned. Tried the heaters and they are totally useless. Don’t waste your money with Ozzi Heat.
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
Total Scam. Promised 5-7 days, product has not shipped and now they are ignoring me. Email them one one company and they reply from a different company. Dont trust them at all.
after being contacted by the new owners they have resolved the matter and gave me a full refund and am more than happy with this company
After seeing an advert on instagram I purchased 3 heaters, when I checked my bank the next day there were 2 payments taken an extra payment for a further 3 heaters. When I wrote to ask for the order to be cancelled I was told they’d already been dispatched, I find this very hard to believe as it was within 6 hours. The products eventually arrived and are bang average certainly do not live up to the claims of how quickly they heat rooms. Now a month later they’ve taken a further £29.99 as when they doubled my order I apparently also opted in to join their VIP club that charges me £29.99 per month. Have reached out to complain but had a couple of AI replies and no sign of any refund or reassurances they won’t continue to take further payments. Avoid this company at all costs or risk excessive unwanted charges and criminally bad customer service. Will be reporting this company further.
This company does follow through on refunds promised to you. The product is unfortunately not as they falsely advertise! I promptly received a refund of 127usd for 3 of these heaters- which seriously will not heat an 800 sq ft room in minutes as they claim! I appreciate the refund.
I purchased 2 heaters and due to ill health didn’t get around to unpacking When I did it was clear there had been returned by others as the boxes had been repealed One unit had the earth pin broken therefore wouldn’t plug in to a socket I asked an electrician for his thoughts and he said don’t use them and get a refund!!! I haven’t got any contact details for them so how do I get in touch with them??? Would appreciate some advice please as extremely disappointed
Due to confusing checkout I ordered extra 3 heaters. After delivery I requested a refund and the customer service was very fast to respond. After apologising and explaining they are restructuring and reviewing their procedures I received a full refund in less than 1 week. I hope they are able to sort out their checkout procedures and wish them well with their restructuring. Thank you and good luck with your future business.
Was only reading a write up on Facebook about this product and sometime managed to buy 6, they would not cancel the order but said it’s a 90 day money back guarantee. Having accidentally spent £175 the week before Christmas, it will now cost me £72 to return this rubbish unwanted crap back to China as apparently it’s the only place you can send them
I would give no stars if l could. My sister in law ordered one got charged for another three. She emailed to cancell and suprisenly you cant cancel when ordered. Apparently you have to press a button to say you dont want another three not to say you do want another three. For people who are and arent used to ordering online it appears to me its a con. They say it's not fraud because you verified the 24.99 pd then get charged another 74.99 pd. So please everyone be aware and don't order from this company. So everyone please be aware and
If I could find a way to give zero stars, I would. I wanted 3 heaters. I ended up with 9 as a result of the trickery/manipulation trying to complete the order. I never saw a total or a cart I could work with to remove items I didn't know I was getting. Then the total comes up at over $400. I emailed IMMEDIATELY requesting a cancel. Couldn't do that as the order was processed already, Sure it was. I had problems getting through because of undeliverable address. Then I get a 20% refund if I want to keep everything. I need 3 not 9. I have 2 order numbers one is 483575 for 6 heaters total at $254.90 I do not need those 6 heaters. The other order is 483589 for $145.94. Even though the reviews say they are unsafe and junk, I will pay for the last order as that is what I wanted originally. Also, I ordered 2 remotes which were not in the shipment. I am not willing to ship anything to China as that would cost more than the product. This company needs a US address to handle these situations, OH well, I would say don't use Ozzi Mozzie unless you into self-flagellation. I WOULD LIKE TO EDIT MY REVIEW TO REFLECT A MUCH BETTER RESPONSE FROM OZZI MOZZIE. A gentleman (JD) has gotten involved to TOTALLY rectify my order problems. He really has gone overboard to make sure i am satisfied. I don't feel it would be appropriate to discuss his terms with my situation. I believe he and his team are truly working on making their business ordering process more user friendly. I have updated my review to now more accurately reflect the final outcome. Thank you JD
They upcharged me! I tried to get four heaters they sell for about $35 each. The bill should have been around $140. Instead they added several more items and heaters which I didn’t want! And they charged me $365.00! When I tried to stop the order … they coldly & flatly refused! They are dogsheet to work with! Stay away!
Very upset that I didn’t check out this product before I bought it. I too fell into the trap I thought I was ordering three but when I came to check out they keep offering the product cheaper and other products. I thought I got through to pay and found out that I had indeed ordered another three. I immediately contacted them to be told that my order had already been processed - amazing less than 15 minutes I contacted them after I completed my order. I was sent an apologies but I had ordered them as the check out process was transparent, it wasn’t it was confusing and I was tricked into buying more. I was offered a partial refund or I could send them back to China even though they came from and address in Cannock! I am afraid to use them so I think that they will be going to the dump and chalk this down to a very expensive error on my part. I’m quite angry with myself. Plus I try to avoid buying things from China. Feel very stupid. Order no 485038
This sounded good so I ordered but checked my credit card today and found four charges had been charged, the original charge, then a $1 charge, a multiple charge and finally one for $198.This is totally unacceptable.
Purchased 1 Ozzi Heater. Arrived Jan 6th. Packaging badly damaged (important as packaging must be pristine if you want to return item). Very unhappy with product, it’s flimsy, noisy and will only heat a small cupboard, not the small box room I wanted it to heat. I have emailed requesting a refund, the first 2 responses were very friendly offering advice on how best to use the product. 3rd response, also friendly offered 30% refund but I have to pay for return and cannot claim original postage when item sent to me, so refund will be less than £10. They are based in Australia or Far East somewhere. Company refund policy says item must be unopened to get full refund? It also says a return label will be provided but in last email they say not return label will be provided. Avoid this product it’s terrible UPDATE I have this morning received a full refund, thank you very much.
Firstly, the date I have entered was the start date. It has been followed by numerous emails (no replies have been forthcoming) in which I have complained about the increase (unwanted) in my order and the fact that the so-called "super cooler" was nothing except a very cheap imitation of a small water based fan cooler that made no difference to temperature even in a small enclosed office, They say on their website to request a return for in order to arrange return an refund --but they never answer their email except to say " we are very busy and promise to get back to you in 48 hours.(from my first email seeking help until writing this review it has been 85 days --2040 hours!)
Meant to order one portable plug in wall heater and the site tricked him into ordering 4, paying expedited shipping and an extended warranty. The heater is a cheap piece of junk and doesn't have a single marking as required for US safety standards for portable heaters such as the UL (Underwriters Laboratories) or ETL (Intertek) markings, model, serial number, electrical rating and more. The website says 100% refund guaranteed but after a half dozen emails, they have only offered to reimburse $85 of the $190 charged to my card. There is no way we will use these heaters...too much of a fire hazard. BEWARE and DO NOT BUY FROM THIS COMPANY. Total SCAM
I thought these look good, so I ordered 2. Another 3 were miraculously added to the order. When they arrived I discovered that nowhere, on the item, the instruction manual or the packaging does it state the power consumption so the adverts are unproveable. They are made in China so should have a CE mark to be legally imported into the country. I'm starting a dispute case with Pay-Pal
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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