My wife purchased 5 heaters on the 9th…
My wife purchased 5 heaters on the 9th of june. Still have not received the items to this day. Lucky for me I paid with Paypal. Roy Kemp
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
My wife purchased 5 heaters on the 9th of june. Still have not received the items to this day. Lucky for me I paid with Paypal. Roy Kemp
I wanted one heater, the ordering process ended being 4 with extended warranty and other useless nothingness. I have returned the heaters to the address on the package and they say it's the wrong return address. Trying now to get a refund. This operation is a scam.
Totally useless you will get more heat from a $15 fan heater from k mart
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
I empathize with other buyers with regards to this Ozzie Heat and I agree with all the negative reviews. I ordered the x3 Ozzie heat pack snd I received only one though I paid for 3. I sent x3 emails to their customer support but received no response to this writing, and that’s over a week ago. This company has no conscience and heart whatsoever for deceiving an elderly person like me. The payment has already been paid in full by PayPal and they can’t refund me. Am still paying PayPal to date for this scammed item. WARNING TO OTHERS WHO ARE THINKING OF BUYING THIS ITEM…..DONT! Less you’ll be duped like me.
Why it there no negative rating numbers !!!!!!!!!! They suck!!! I ordered one set or bug zappers and each page asks to complete order. I would say Yes, but they added items each time. I called my bank immediately and said to stop the purchases and block any further. So mad at myself you even watching the bs video and falling for it !!!! Be careful!!!!
OZZI HEATER I thought I had purchased 2 4 turned up. I was charged a lot more than I was expecting. Got them. They are terrible. Cheap, nasty Chinese crap. Marketed as an Australian company. I have emailed them. I am waiting for a response. BTW. They have enough banned in Australia. I was desperately trying to get a decent, affordable heater. I am a silly disabled pensioner. AVOID OZZI HEAT. I have updated my review as the customer service is excellent. JOY was wonderful, efficient, supportive and very helpful. They refunded all my money. Thank you Joy.
This company is a scam!!! Like many others, I thought I would give it a go and wanted to get 3 heaters. $180. The ordering process raised alarm bells so I backed out of the transaction. I checked my account 2 minutes later and over $750 had been taken in 3 separate transactions. Can't get an email, phone number or even legitimate website now to dispute this. I actually don't know how I'm going to get through the next fortnight as it has literally taken all my money
Purchased 2 Heaters from OzziHeat. After responding to an add on instagram. I have had no correspondence at all. I’ve emailed them got nothing back. I’ve reported the transaction to my bank in the hope of getting my money back. Basically it’s a scam. Buyer be aware.
This heater did not work. Simple as that. I have sent 4 emails asking how to return it. Ozzie heat said I should keep it and they would give me 30% refund. It doesn't work 😔
Nightmare expereince. I responded to an instagram ad and thought lets give it a go and tried purchase 3 ozzi heat offer... the process of purchase was annotlyying... i said No Thanks to the numerous offers and yet I was charged for all the offers. No method to cancel the order. I emailed them immediately and have been trying to cancel order and get refund. Have raised a disputed transaction as the card is charged am amount not authorised. The money was taken from bank instantly. BEWARE! AVOID!
I just ordered the ozzi heat heater and when it went through at the end instead of paying $79 for the heater I was also charged for expedited delivery, warranty extension And a remote which I did not tick that I wanted. I assume in the pages and frustration pages of more offers before you can finally hit complete order there is somewhere I should have clicked no no and no. I have now emailed their support and the ozzi home shop to either amend or Cancel my ad. I cannot afford the $132 I have been charged and being a pensioner I was sucked in by thinking I could save on electricity bill. I find it distressing that in our current economic strains this company is doing everything they can to squeeze more dollars out of people by confusing the order process. I sincerely hope I will get a response to my emails and a refund but on reading some reviews (which I should have done first) I am quite worried that I have lost my money.
Ozzie Heat does not work. Ordered 5 with warranty. Cost heaps and didn’t even heat a toilet space. My order number is #207216 and I contacted them twice regarding my 90 day refund. I received an email that was a joke: “Hi Kylie, On behalf of my colleague Percival. I'm very sorry to hear that the Ozzi Heat didn't work for you. After reviewing your email, I discussed your concerns with my team lead and decided to make a special exception. I convinced them to offer you a 30% refund on your order to ensure you can still enjoy our product without the hassle of returning unopened items. This way, you can benefit from our product while avoiding any inconvenience and costs associated with returns. I hope this gesture, made possible through the joint efforts of our team, helps in addressing your concerns and rebuilding your trust in us. If this offer interests you, please let me know, and we can proceed with partially refunding your order.” What a ridiculous company! Nothing but a full refund should even be considered! Don’t trust them!
Further to my email below, I wanted to update this and advise that I have received a full refund. Thank you Joy for turning this around and honouring the companies reputation, it is appreciated. They are scammers. Charged me for items I never ordered. Requested a refund the next day and they said item was already shipped and they couldn't change it. Have checked and it has never been shipped. They keep apologising and offering a credit to spend more. I am not interested of course. Has been almost a month. Very disappointing. Do not use and save your money.
This company is INFURIATING. I have unsubscribed more than 20 times over the last year, but still they keep emailing me (3 times this week alone). I have emailed asking them to stop, also messaged them on Facebook.....al to no avail. They refuse to take notice of my request. Worst customer service.
Absolute garbage. Boxes were damaged. Pins bent Takes chill off small room after a few hours Done not heat at all
I order one heater. Navigating through the ordering page was quite confusing and I ended up with 4 ... which I didn't want. I contacted Ozzie mozzie directly and they refunded my miss order. Thanking Joy for her very good customer service. Haven't used the heater yet . I think it will come in handy for warming up the bathroom when bathing the grandkids in the cold nights.
Ozzi heat is useless, it says it operates silently which it does not and the heating is a joke - says it heats a room in 2 minutes, rubbish, it’s like turning a blow dryer on and expecting it to heat the room up in 2 mins! Got sucked in also with the US$ - I’m in Australia and I doubt I can get my money back seeing other comments :(
I need to be completely honest and transparent in writing this review. I bought their heaters for my parents and later found that they placed additional charges on my card that I did not authorise. They did this as an automatic check-in - rather than choosing to buy; ie. Warranty, expediated shipping and remote. I attempted numerous times to contact without avail, until I wrote a review here. Immediately I got a response from Joy - and from here, the experience got remarkably better. Joy - the customer service person could not be more helpful, and she explained that they are in the process of addressing the issues and concerns and immediately refunded the additional extra's. Unfortunately, the experience was tainted, and I requested a full refund, and Joy acknowledged and refunded the goods. The customer service I was provided was helpful. ----------------------------------------------- I bought the Heating system for my parents, Firstly they automatically added extra's instead of subscribing for them. Examples: romote control, expediated shipping and extended warranty- adding up to $100. This was automatically added, I did not request them, this is a very shady, unethical practice. Then, when you look into their refund - it states it has to be within an hour, but I didn't recieve my email outlining it within the hour. I did email requesting the refund as I did not consciously request it, NOR does it make it obvious that you have ordered it. Despite numerous attempts to contact, I haven't heard anything. This behaviour of adding additional things is such a RIPOFF. 2nd. They DO NOT answer or respond to any questions, namely above. I have checked their ABN, and I called the business - of course NO answer. Save yourself the hassle and DO NOT BUY. THIS IS A SCAM
There was a miscommunication which ozzibhome has rectified. I am grateful for their timely response which has rectified my initial concerns. Thankyou ozzi home.
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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