The pest spray works great
The pest spray works great! It kills the bugs as soon as it touches them. Customer service and the owners of the store are very nice and helpful as well! 10/10
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
The pest spray works great! It kills the bugs as soon as it touches them. Customer service and the owners of the store are very nice and helpful as well! 10/10
Complete scam; pretend to be an Australiuan company using Australians in their video, then I discover that they claim to be a US company, but ship their products from China. My parcel has been in transit for over 5 weeks, I have requested a refund, and now they have stopped communicating. DON'T BUY FROM THIS COMPANY. I am reporting to Consumer Affairs and the International Consumer bodies. I am a pensioner and purchased this for my cat whom is very sick, and they couldn't care less. Terrible company terrible service. I WANT MY MONEY REFUNDED NOW!!!!!!
Shipping issues were the first problem, it was eventually resolved and product was resent after many frustrating emails. Product does not work literally rats walked right over and around it lol. Useless save your money.
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
It’s a scam! The ad etc is written like this is an Australian company. Then you get charged in US$ which makes it really expensive and get shipping notification from China. It’s been over a month and I haven’t received anything. When I email to ask about my order I get a standardised response saying I’ve contacted them out of hours. And no other response. I’ll be getting PayPal to refund my money. Do not use them!!!
1. The order went through in US - there’s nothing Aussie about this company 2. They added an extra product for US$59! 3. I contacted them about this and they said it was too late to change the order and refund as the order was already processed 3. Customer service is UNETHICAL AND USELESS - the final insult being an offer to return my goods at my own expense once the package arrives DO NOT USE OZZIHOMES - BEWARE
I didn’t see reviews on here until after ordered BUT my problem is the money had come out of my bank and I’ve received nothing. Not a email confirmation of order or anything at all this wax over a week ago. I messaged them but they want order number but I’ve not received it so far nothing I will write again if I hear from them. So annoying can’t believe how bad this is. Not to even send anything If I don’t hear soon I think I’ll report too as I see others have said they going to report Update 22nd October Still not had any success I’ve emailed few times getting a lot of automated emails saying it’s out of office time but the emails I send are different times of day I’ve not recovered a order number of anything But they money had come out of my bank If I don’t revive goods soon I will report them as the money was taken straight away So I’d advise NOT to order 25/10/23 I have revived 2 emails from them now and they have said they would make sure to put my order as urgent and I should receive it in next 24 hours To be fair they sent a very nice email x2 So hopefully all will turn out well They did say in email they would knock 40% off my next order but to be honest after all this I won’t order from them again I will keep you updated on if order is received in next couple days
I ordered the mouse and rat repellent bags. I have not received them and have been given the run around by this horrible company. Their US customer service number is inactive and goes directly to a blank voicemail. I am considering pressing fraud charges as they have not dealt with my situation at all. I'm not sure if this company even actually exists While I appreciate the response I’m still waiting on a refund. This is not a small amount of money. Please process the refund immediately!! THIS COMPANY IS STILL NOT ISSUING A REFUND FOR PRODUCT THAT I NEVER RECEIVED DUE TO A POOR CHOICE IN SHIPPERS THEY USED!!!! PLEASE ISSUE MY REFUND IMMEDIATELY!!!!!
This product does not work. I have asked for a refund every day since I received them, 2 weeks ago. The reply emails are insulting. Offering a discount and offering to send me to their product page. Stay away.
1. The order went though in USD - there’s nothing Aussie about this company 2. Glitch at check out meant that part of the order was doubled up. Contacted them within 10 secs of placing order but they refused to change it. Said I had to return the product (overseas postage would be prohibitive) 3. Customer service is useless - the final insult being an offer of a credit if I bought MORE from their store.
I was dubious at first, thought I was going to be ripped off again. Delivery took a really long time. I finally received my order, weeks later. I put out 2 repellent sachets and so far, so good, no more mice. edit: The following night rats ate through 2 plastic water bottles, the repellant sachet was no more than 2 feet away. I would say that's a fail.
Hello this is an update from my earlier post on Sept, 25, I did received an email stating that they would like to address my concerns but nothing really happened. I asked for a refund and they said it was delivered but I never got it.
Very easy to deal with Significantly less Mice since utilising Rodent Away and it smells so fresh and nice
I ordered a bottle of the flea and tick concentrate on the 7th October, and throughout this order the site kept hassling me to order so stupid me added another bottle for approx $29 @#@# then I look at my account and over $120 has been taken out of my account in two transactions, the first in $48.88 for the first bottle then $81,36 for the next bottle, I have sent numerous messages via their support email, no answer to cancel these orders, I have not had an email stating the order number to quote, no phone number to call either, this is suppose to be an Australian company as per their add on Facebook, ozzi is Australian isn't it??? Not happy with my experience!!! I will be sending product straight back if they send it out 😡 Update They emailed me on the 11th of October saying they received my order, had not taken any notice of my emails to cancel the order??? After ozzihome's reply continually ii ask to cancel my order they emailed me to say the order has gone out for delivery, I received an email stating that the order was being processed just after this email - not out for delivery, apparently they split the order? I asked to cancel the second one another email from them not addressing that I wanted to cancel, they were giving me $25 for my next order!#@!! Then today 18th October the second part of the order is going out for delivery, what is wrong with this company, fancy words that do not address the customers concerns, just a sham, ripping people of !! Will never be buying of you again, no contact number no customer service, very poor business ethics and frustrating for the customer
Still awaiting a refund from this shonky company. Have stopped replying to emails. The 51% 5 star rating I would say is also a scam and most likely being put up by the company themselves. How can this company have a 51% 5 star rating and a 36% 1 star rating. If their customer satisfaction and return procedures were sound or were not it would be either one or the other. I suspect that everytime they get a 1 star review they put up a shonky 5 star one to counteract the bad review. These guys are the masters of shady conduct. If you read their replies to all reviews they are all very very similar and probably generated by an AI program. I have asked them to call me but yet to receive their call. This has been ongoing since the 20th of September 2023. Recap: charged me for items I did not order and also charged for two lots of freight. Their response to refunds are dribble.
Purchase a product from you X2 payments were deducted from my account both of which were elevated from buying price. Have made written contact with no satisfaction on my behave as to why and what went wrong or am I going to receive any item since I have no receipt of purchase just missing funds. Can you please forward a phone number that I can call to talk with a person to resolve this issue. Regards Gail.
I am very happy with my pouches. This is my second order. The 1st order was used mainly in my kitchen. Rodents had taken up residence in my cupboards and drawers. I am no longer finding rodent poop in my cupboards. I reordered to put pouches around the rest of my house.
PLEASE HELP I’ve won a 10 year battle with clothes moths using the moth traps. Only downside is I have none left and wanted to order another 10 but I can’t find the website 🙁 Please send me a link
I believe this was a scam - my experience is similar to others below - lots of items added that I did not order and billed in USD. No response to emails- I will be very surprised to receive anything ordered. AVOID!!!
purchased it, haven't received them, but MOST sites that show their "reviews" actually let you click in and VIEW the reviews. These people don't. There's a counter letting you know you have to hurry and get the purchase done within a few minutes, BUT you have to leave the site to find a place that actually lets you view reviews. THEN once you've thought you've purchased, oh no, you're not free yet, it's breathless, hurry, hurry, hurry we've got this deal for you, then another and another and another, are you sure, you don't want to save money and you want to pay full price later (I HATE those types of mind games) and on and on. THEN finally it lets you go and you can get out of it. Hope I finally got it in soon enough to get the original deal I was trying to get done. These things had better work!!! OH--AND they don't email a receipt right away either, if I ever get one, just some letter from someone there, wanting you to "keep in touch",so you'd better screenshot it!
I was skeptical at first but willing to try anything. Once arrived I cleaned out 2 drawers that were problem areas. once clean I placed the bags in and left them. it has been a month and still no evidence of mice. I'm convinced and have already purchased more.
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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