They took my payment
They took my payment, never sent the item. A few emails saying it was "late" but months went by and they went dark. Total scammers.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
They took my payment, never sent the item. A few emails saying it was "late" but months went by and they went dark. Total scammers.
I tried to order 1 item...order site very confusing. I ended up with 4 items! I have been in contact with Joy and Chris... They stopped my order before it was shipped but the charges were already on my credit card. I have been asking for a full refund for a few weeks and all I get is more promotions. I dont want anything except my money back! I am counting on my refund as I am on a tight budget!
Stop Scamming People!!
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
Ordered one Ozzie heater, received it, ok. It wouldn’t heat up a cupboard! Waste of money. SCAM
Exceptional customer service from Joy, who has organised a full refund for me. It was looking like an expensive mistake, but with Joy's prompt help I am more than satisfied with this company. They have gone above and beyond my expectations, and made ordering from them a very pleasant experience. I look forward to receiving my heater. ------------------------------------- I ordered one heater and was charged for three heaters and a total of $900 for extra items, which I ordered accidentally by mistake. I only became aware of the $900 after I clicked submit and pay, and saw my product receipt. I have emailed them asking them to cancel my order and refund my money, but they haven't replied. They have shipped my order. No acknowledgement of my email.
I am very unwell and have been dismissed from my job because of it. Fortunately I am eligible for a pension but have been sitting at home without a heater because I can’t afford to pay the electricity bills otherwise. I thought this may be the answer but I am still waiting to receive it. I could only afford one. Can you please let me know if it is coming and/or not. Sandy
I empathize with BJ because I had the same horrifying experience as BJ did. I supposedly ordered their sale items and paid for 3 but only got one in the mail. I haven’t opened this yet coz I was planning on returning them and asked for a refund but never got a response back. How heartless of this company to dupe an elderly person like me who was just relying on a small pension. Have sent several emails but to no avail. I even asked if I could return this to their facility in Laverton and avail of the 90 days money back guarantee but never got a response anymore from them except for one which said it’ll take 72 hrs for them to respond back. To future buyers PLEASE PLEASE READ THE REVIEWS ON THIS FAKE OZZIE HEAT BECAUSE YOU’LL BE SCAMMED. If I had a choice, they don’t deserve any star at all.
I wish I had read these reviews earlier. I just tried to order one bug zapper and was charged for three bug zapper and one extended warranty. I never clicked the extended warranty icon and The screen prior to me clicking order now, said that I would be charged $29.95 for my bug zapper, ( I have a screen shot of it!) which is what I had expected. Two different charges came through on my PayPal one for $89.85 and one for $49.97. What the he!? I am so angry at this company for scamming people like this. That is clearly what it is. I tried the phone number and it immediately goes to a recording where you can leave a message. Ha ha I’m sure that will work. NOT! Don’t buy from this website
I order 4 heaters and payed for them and got no tracking or shipping details and did not receive my heaters
June 11 I ordered 1 Ozzi heater from this company, all of a sudden without a final confirmation of the total [ I thought I was paying $79] I received an email with an invoice for over $700. I immediately contacted my bank and cancelled my credit card and then contacted the company by email to cancel the order and request a refund, NO RESPONSE, just repeated emails advising that my order had been packed, then my order had been sent, I replied to each email saying I had cancelled my order and DO NOT SEND IT. I finally received and email from Michellin saying it was too late to cancel the order and that the order had been sent but dont worry once I received the parcel he/she would personally guide me through the return process to receive a refund. I then received and email offering a 30% refund which I have refused, I am in the process of taking this claim further. I am devestated that this has happened to me as I am so careful about any online purchases and have secure systems in place to avoid such scams. The order number is 257620
My dad ordered one of these portable heaters and receive (and was charged) for 5 of them! Tried one of the heaters and it defines not heat up a room like advertised. Very disappointing. Will be making contact for a refund straight away!
Has anyone received a refund from Ozzie portable Heaters? Or is this lip service response to genuine reviews here? Ordered 2 in May 2024 (does not work in small space as advertised) I ended up paying for 3 portable heaters. i tried to remove 1, but disappeared from screen. I received 3 in the mail. Still in original packaging. 2 not even unpacked. VIP was somehow added (not by me). Wanting to return items and be refunded. May 2024 ordered, straight away contacted the company by email, no response received from the company despite my attempts. I wrote a customer review on 2 July 2024 asking same. I received a customer service response by email today 11/7/24 which I felt has been in a response to being here on Trustpilot, sharing my experience! I have contacted ACCC today.
OMG! SCAMMERS BEWARE!!! I wish I had known before I ordered. I ordered 3 ozzi heaters and got charged for all these other costs that I didn't order. They have overcharged me almost $300! I have emailed them so many times with no reply as they are ignoring me. I have just found out that they have been banned in the UK as apparently they catch fire and are totally unsafe! I have read so many reviews where everyone is being scammed by overcharging them! I swear if they don't respond to my emails and reimburse me then I will take this matter to the media! Don't waste your money and get scammed by hundreds of dollars!
SCAM COMPANY. The plug in heater I purchased is useless, it wouldn’t warm up a dog kennel. Update: Joy honoured her word & gave me a full refund via PayPal. I’m not sure if it would’ve been the same experience if I’d paid with a credit card. Unfortunately I’m still of the same opinion about the product, it’s junk that won't heat a small bedroom.
The website makes you enter your card information before you select your items. I was trying to purchase ONE bug spray, and they ended up charging me over $700 (WHAT?!?!) after I declined to purchase their recommended products! THIS WEBSITE IS A SCAM!!! My credit card company immediately called me with a fraud alert. Do not trust this company. THEY WILL STEAL YOUR CREDIT CARD INFORMATION. It was within less than a hour that I was getting unapproved purchases from other websites. I had to cancel my card. Even if they give you a refund, DO NOT TRUST THEM. Your information has been stolen if you have purchased from this website.
I accidentally ordered the Ozzie Mozzie portable heaters (accidentally hit the order button through PayPal). I emailed Ozzie Mozzie immediately and advise them I had mistakenly ordered their product and asked them to cancel the order. Heard nothing back and followed up a week later to advise them that I was disappointed with their lack of customer service and was lodging a dispute with PayPal. They responded immediately, apologised and assured me they would be able to organise a refund but that the product had already been dispatched and to come back to them once it arrived. Upon contacting them after the product arrived they tried multiple times to get me to take the product with a refund of up to 50% then went radio silent when I refused. I lodged a dispute through PayPal, received a full refund and got to keep the product. The product is extremely dodgy just like the company. Do not buy!
I thought I was ordering one heater from a difficult website. I was charged for 4 and told I could not cancel after less than 24 hours as the item was on its way. Later learned heater banned in UK and Qld, as dangerous so attempted to cancel all 3 time. Then the products arrived with no return address. Requests for that ignored. Later scammed for a product I didn't order.
Very poor experience! My mother bought 3 and ended up having 5 delivered and bring charged for them plus a yearly extended warranty?! Very expensive for cheaply made unsafe heaters. The heaters are faulty and fall out of the socket all the time, and now I read they are banned in the UK for being unsafe? We have tried to return them but they are not responding to emails. Avoid at all costs! EDIT: I haven't received any message from trust pilot. EDIT 2: still no response from the seller here. They reported this post for being offensively derogatory but it passed review by TrustPilot (thankyou!) Please don't buy this product. The answers they provide here are obviously just delay tactics. EDIT 3: Ozzi Home have offered a 50% refund with no return of items or a 100% refund with returns. We opted for the 50% to avoid the hassle of returning 6(!) heaters. I'm upgrading to 2 stars due to this. I recommend buying from this company with caution.
Faulty heater. I bought 1 Ozzi heater and it took 10 days to arrive. My second week of usage and there it a very loud noise when I turn it on. It's like the fan is going to fly off. It is not a quiet heater as claimed. It's about as noisy as my heat pump. But this very loud noise that it now makes on turn it on is a concern. After the second or third time turning it on and off, it will run without that loud starting noise. I feel that I have a faulty heater. Hi Joy My Invoice number is 02406NZYJ8YNM I purchased the Ozzi heater on June 12th. I could not find an order number on my receipt. I email the supplier's Invoice and they requested videos of the noise. I sent 2 emails, one contains 2 videos and the other email had 1 video of the loud noise. I was to hear back within 24h. There has been no follow-up. I used my name Dennie Blair to place my order on the New Zealand site called Heatly. They sent the invoice with that long number and letters. Dated 22 June. I trust this helps .kind regards Dennie Blair
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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