Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
Terrible company to deal with. Cancelled order day after my daughter told me it was in US funds and have not received a refund or the goods.I am a senior on a fixed income and I feel I’ve been scammed. I keep getting the same generic response that they’re working on it. It’s been a month have not received money back. DO NOT DEAL with this company.
I ordered the Ozzie™ - Ultimate Odor Remover on January 13th and to date have not received it
Inside and outside use also as a night light. Great product. Brought two last summer. From NZ
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
Thank you so much for being so understanding with the problem I had regarding the battery. The new item is definitely heaps better and even the light (blue) is more intense. I am extremely happy with its performance and have already told a couple of my friends about your product and how understanding you were. Thank you.
Can you give a company zero stars?? Customer service is a JOKE!!!! I ordered a product from them and received it in a reasonable amount of time. The product was noisy and didn't stay plugged into the outlet so had to return. Their return process has turned into a nightmare. Their website promises a 60 day money back guarantee yet they are doing everything in their power to avoid a full refund. Communication is only by email as there is no customer service number to call. Was offered a 25% refund, then a 50% refund if I kept the product. As I had already returned the product, and did not send it with a tracking number, I accepted the 50% refund. Was promised, by email, a 7-10 business processing time. 3 weeks later and now they are saying they can't process my refund through their previous payment gateway, yet on their website they still process credit card orders. They want to refund me through PayPal, which I don't have, or by direct bank transfer and I will not send my bank info by email. Have yet to see a refund of any kind and doubt I will.
The entire ordering process was difficult and they never actually answered my questions. Each time, they scouted around what I was asking. The rat pouches eventually arrived but by that time I didn't need them so kept them for this winter. Have just started using them and they are useless. I actually watched a mouse in the cupboard I put the one in just go past it and even thought the pouch is in there, I have trapped 3 mice in that same small cupboard. The pouch smell dissipates after a week, I can barely smell it. Totally useless.
I have been trying to order more Rodent Away product as it works so well however The order page is dysfunctional and there is no "contact me" information. Such a pity because the product is great!
Can you give less than a 1 star? I received this product in a timely fashion tried it out that day it didn't do what they claimed I returned it the following day through Canada Post with a Tracking Number after contact the company and them giving me the information for returning the item. Turns out that my item was shipped from a local address in Canada and they wanted me to return it to an address in the states. The cost would have been as much as keeping the stupid item. I argued the fact that it was shipped from Canada and therefore should be returned to the same location sent to. They agreed and sent me the new address. So...... I'm now 2 months out with no confirmation that they received the returned item but emails saying that it takes 7 to 10 days to process any refunds. After talking to AMEX to let them deal with this joke of a company turns out they are smarter than AMEX and Canada Post, since they have never used the word "RECEIVED" return I'm screwed even though my tracking number shows where and when it was delivered. DO NOT BUY FROM THIS COMPANY they know all the little dirty tricks to screw you out of your money.
Late last year I tried toto purchase one product but the wording on the pages was difficult to follow so I ordered more thinking I could review my order at the end and remove certain items (practice that most reputable companies use) but not this mob. The first time you know what has been ordered is when confirmation arrives by email. I immediately emailed back to cancel the whole order but was told it had gone through and could not be cancelled (terms and conditions stated it could be). As I found out in later correspondence, the order was not sent through immediately so bare fa Ed lie! I had back and forth emails and also got my credit card company to look into it, they were not very helpful. Then I received an email saying they did not want the items returned (again in T&C they can be). The person then offered some discount on the items I did not order we agreed on a percentage but then I received an email from said person telling me that they would not pay if I did not call my credit card company off (talk about making a threat). I have emailed a couple of times since but no response, ha ha! At the same time there was no indication on their site of a country dollar amount, I thought it would be probably AU$ but it was US$, I would not have bought anything if I hs known that. I am sure in all of this that they must be a very underhand company and I definitely would not ever recommend them to anyone one use them again. Obviously they have no conscience! DO NOT EVER USE THIS COMPANY rotten to the core.
iorded a air purifer 69 dollars in january my credit card was charged jan. 30 its now feb 21 have not received it
I’m so happy that it works to kill the bedbugs on my bed
Do not order at this company! The mosquito lamps are quite useless and when I reached out for not being satisfied (because they advertise satisfaction-guarantee), suddenly that worked only for unopened products. After some mailings they offered me a few dollars reduction. that was last august or september. I'm still waiting for them to refund.... frankly, that's not going to happen any more I think. In short: don't order here, I think it is some kind of drop-ship construction where they ask way to much money for non-functional products. Once you've ordered your money is gone...
As I have read all the reviews and just like 90% of other experiences with this company Thought I was dealing with a Australian Company (Deceptive Marketing and Failure of Discloser) Never received Products Reporting company to Australian Consumer Affairs and Scam Aware as well as Facebook
Appalling customer service. I was bombarded with emails in spite of unsubscribing many times. No response to my numerous complaints by email and on their website. I get a form reply that does not address my complaint and the harassing emails continued. I put date of Dec 15 but the harassment went on for a year.
Ozzi Home uses PFL Logistics. Buy at your own peril! I never received the product so I don't know if the product works or not. However, I will say after following up on my missing order, the customer service response was very unhelpful. They did not answer my questions, and in fact, did not appear to even read my email before responding. I emailed PFL twice to request proof of delivery with no response. The delivery was supposedly delivered at a dro-off point - one I have never had any issues with - and they said they neve received it. I rang the number Ozzi provided to follow up, and it says it is not connected. I do not know who is not telling the truth. Please use a reputable delivery company. Please state which couriers you use. Please note you should deliver to a street address, and not accept PO deliveries. Please rectify customer issues.
Warning do not buy from this company. We ordered not realising they convert to US dollars -I believe this was not clear purposely so they get more money as they also came up as AU website and said it was AU dollars but it’s not it’s US. They appear to also have their payment system set up to scam customers- the first time it says it didn’t go through (when it actually did) so you naturally retry and get charged twice. Read below reviews we aren’t the only ones this has happened to, can’t help but think it’s not a coincidence! Esp when they then won’t amend and refund! We were charged twice instead of once. $156 AU for a few supposed peppermint bags including being charged twice on shipping. We contacted them immediately and they assured us the order was cancelled would not be sent and they would provide refund within 10’working days. They didn’t! They just keep dragging it out back and forth in emails belittling us as customers by not being honest saying they will refund, the refund has been processed but then turn around and play dumb and say “why would we refund you” even though you have their previous emails which they can also see in the thread admitting we were double charged and a refund was supposedly being processed. Then after that game they claim the refund has been processed (and it hasn’t) but they won’t provide proof of refund transaction and even more funny they make up a refund amount which isn’t even correct. They then claim they are sending the issue to their “legal team” still waiting to hear from the invisible legal team. Look at their Facebook posts they block negative messages the number of comments don’t match how many comments there are they hide them. Take note of how many angry faces are on each post. Stay clear of this company massive red flag here. I am so furious that we were ripped off $156 at Christmas time. I have all their emails as proof they assure me it was cancelled and refund was on the way then played dumb through email and messenger. Happy to provide proof of any of the correspondence. They also pretend on messenger they are going to help you then block you so you can’t respond!!! Also have screen shots of that!! Trust pilot I would love to upload screen shots proving the above correspondence (with confidential info blocked out of course). If someone could advise how this is done I have all screen shots ready to load. Thanks Worst worst customer service experience I have had. There is no refund coming. Now we wait for their generic reply below pretending they wish to amend and to contact them so they can then drag it out and still not refund. No thanks Ozzie don’t waste your time replying you don’t bother to reply to anything else we send you now so why bother replying on here with dishonest nonsense about caring and the importance of your customer service!!!! It doesn’t exist. 11.1.24 REPLY UPDATE- OZZI I will reply on here as you are still ignoring my emails. Just checked messenger and you are being dishonest AGAIN in your response below you have not sent a reply to messenger. Have a screen shot to prove it. And it appears I’m still blocked from both your Facebook page and messenger. So once again dishonest. I don’t want your apology or your pre typed generic responses. I want the refund I’m entitled to and an end to this nightmare dealing with your company. UPDATE 30.1.24 Ozzi still ignoring me. Haven’t replied here which they said they would below. Still no refund. Still blocked on messenger and no contact there from them when they said they would on here. Still time wasting on emails still no refund. Complete liars and scammers. All their responses in here are just for show. Crooks. Took our money and haven’t refunded a cent. Beware of this company. UPDATE 11th Feb. Still no refund. Still no reply from ozzi on here or via email. Still no message on social media they have still blocked me. And now they have reported me to trust pilot to try and have this honest factual review taken down. I will continue to warn other innocent people to try about this company to try to prevent them also being scammed. Your attempts wont work Ozzihome. I have sent proof of my purchase to trust pilot and also have offered them and have ready to send them all my other evidence to back up every thing I have written on here because it’s all true and I kept everything to prove it. The fact you want it removed only further proves you plan on continuing to do this to more people, and not staying true to your word and giving me the refund I’m entitled too. The purpose of this website is to warn other people about businesss like this one! UPDATE March- still no refund. Ozzie now claiming they can’t refund me unless I provide them with my personal information including bank details!!!!!!!!!!!!!!!!! Red flag!
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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