El envío llegó muy rápido y facilitan…
El envío llegó muy rápido y facilitan en todo momento el estado del pedido.

PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
PromoFarma receives a mixed response from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the speed of delivery and efficient service, praising the quick processing of orders and timely arrivals.
Phrases like "rapidez en los pedidos" and "perfectamente atendido" reflect a strong appreciation for the company's responsiveness. However, there are significant complaints regarding order accuracy and delivery issues. Several customers report receiving incorrect items or experiencing delays, with comments such as "pedido incompleto" and "los pedidos tardan mucho en llegar." This inconsistency in order fulfillment detracts from the overall positive sentiment. While many appreciate the good prices and fast service, the recurring issues with product delivery and order errors indicate areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.1 | 38 |
| Oct 24 | 1.6 | 22 |
| Nov 24 | 1.1 | 19 |
| Dec 24 | 1.0 | 26 |
| Jan 25 | 1.1 | 31 |
| Feb 25 | 2.5 | 14 |
| Mar 25 | 1.6 | 14 |
| Apr 25 | 1.5 | 13 |
| May 25 | 4.1 | 239 |
| Jun 25 | 4.0 | 219 |
| Jul 25 | 3.2 | 125 |
| Aug 25 | 3.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik bestel de zeep die ik nodig heb in Spanje voor en extra droge huid van ISDN die m'n hier niet kan krijgen omdat ze...”
“I was trying to reach customer service and legal team but unfortunately still no response after a day”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 1.8 out of 5 (poor) | +144% | 1,000 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: PromoFarma is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 1.8).
500 reviews of PromoFarma. Filter by what matters to you.
El envío llegó muy rápido y facilitan en todo momento el estado del pedido.
Rapidez en la entrega y facilidad para hacer el pedido
Hice un pedido el 12/7 y decían envío en 24-72 horas, después que el 16 luego que el 18 y ahora que el 21-22, no me parece serio.
seur me dicho que vaya a buscae mi pedido un poco lejos de mi vivienda y dado que soy semiinvalido, no volvere a comprar nada a promofarma, gracias
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Horrible servio de reparto. Ponen que me lo entregaron y a mí no me entronada ni a ningún vecino ni a conocidos. Llevo intentando que me lo solucionen bastante tiempo y siempre hablando con una máquina. No puedes ni llamar por teléfono y que te atienda una persona
Rapidez y buen precio
Por el producto adquirido. Por el plazo de entrega.
Fatal PROMOFARMA y fatal Seur a la hora del envío, ya que el producto que ha llegado NO corresponde con lo que compré por la web, y la empresa de mensajería que me garantizó que el paquete llegaba en un día, tardaron casi una semana, para luego encontrar que ni era lo que había comprado… Además, Seur, llevó años que no lo utilizo porque nunca llegan a tiempo los paquetes (y eso que estoy en Madrid, donde hay muchísimos centros de esta empresa) pero quise tener un acto de fe y darles una oportunidad ya que había pasado años y pensé que habrían cambiado… Pues no, siguen siendo tan deficientes como años atrás… y ahora vamos a ver en qué odisea me meten para hacer la devolución de dicho producto… 👎🏼
Todo ok a su tiempo
Mi experiencia es buena , el envío lo mandaron en el día que me dijeron y todo muy bien embalado
Rápidos y segura la entrega. Calidad y precio.
Fiz o pedido no domingo dia 13/07, prazo de entrega 2 a 3 dias úteis. Dia 15/07 enviam uma mensagem de cacelamento do pedido porque não tem o produto. @ dias úteis para ler o pedido.
La empresa de transporte no me entrega, mintiendo, diciendo que estoy ausente. Y cuando se lo comunico a Promofarma, me quitan la razón. He tenido que desplazarme con mi coche para recoger el paquete, habiendo pagado el porte. Una, y no màs.
Artículo envío erróneo.
desastre con los envíos
PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
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