MAGNIFICA ATENCION Y PRODUCTOS
MAGNIFICA ATENCION Y PRODUCTOS

PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
PromoFarma receives a mixed response from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the speed of delivery and efficient service, praising the quick processing of orders and timely arrivals.
Phrases like "rapidez en los pedidos" and "perfectamente atendido" reflect a strong appreciation for the company's responsiveness. However, there are significant complaints regarding order accuracy and delivery issues. Several customers report receiving incorrect items or experiencing delays, with comments such as "pedido incompleto" and "los pedidos tardan mucho en llegar." This inconsistency in order fulfillment detracts from the overall positive sentiment. While many appreciate the good prices and fast service, the recurring issues with product delivery and order errors indicate areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.1 | 38 |
| Oct 24 | 1.6 | 22 |
| Nov 24 | 1.1 | 19 |
| Dec 24 | 1.0 | 26 |
| Jan 25 | 1.1 | 31 |
| Feb 25 | 2.5 | 14 |
| Mar 25 | 1.6 | 14 |
| Apr 25 | 1.5 | 13 |
| May 25 | 4.1 | 239 |
| Jun 25 | 4.0 | 219 |
| Jul 25 | 3.2 | 125 |
| Aug 25 | 3.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik bestel de zeep die ik nodig heb in Spanje voor en extra droge huid van ISDN die m'n hier niet kan krijgen omdat ze...”
“I was trying to reach customer service and legal team but unfortunately still no response after a day”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 1.8 out of 5 (poor) | +144% | 1,000 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: PromoFarma is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 1.8).
500 reviews of PromoFarma. Filter by what matters to you.
MAGNIFICA ATENCION Y PRODUCTOS
Los precios son excelentes, pero te mienten de que el pedido está en camino y todos los días esperando, y así una semana, no son transparentes, falta de seriedad, si dijeran te avisaremos cuando está de camino tu producto, quedarían mejor.
Buenos precios, gran variedad de productos y rapidez en la entrega.
hice el pedido de un producto ISDIN Lambdapil Anticaída 180caps porque estaba buscando el de ISDIN Haircare Anticaída Lambdapil 5α Plus y me salía con el mismo color y el mismo envase pero este tenía más capsulas. Me di cuenta a los 5 min de realizar el pedido que no eran iguales y no me dejaban ni cancelar el pedido ni hacer un cambio de producto. 5 minutos tardé y decían que estaban preparandolo y que era imposible que me las tenía que quedar.. vergonzosa la atención al cliente
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Todo correcto
Rapidez en la entrega, buenos precios y descuentos
Recién califiqué el envío como muy bien. Ahora, al abrir lo que es una caja de muy mala calidad encontré la crema derramada con la tapa suelta. Les paso las fotos en adjunto. Muy deficiente el embalaje, en una caja muy endeble y sin el relleno de protección, además que la tapa de la crema no es sellada y seguramente no ajustada debidamente. Espero una reposición o reembolso. Atentamente. Horacio Manuel Sánchez Pagura Carretera de la Celulosa 35 2do B Residencial Los Juncos Motril 18613 Aguardo respuesta
Fatal , no vuelvo a comprar. Hago un pedido de 9 tintes y me envían 8 solo
Muy buenos precios y muy rapida la entrega.
Yo hago un pedido para que me lo envíen a casa,me escribe Seur diciendo que el paquete está roto y me lo envían a un punto pickup porque a ellos les da la gana,ya que no había otra opción de mandarlo a casa.Me pongo en contacto con Promofarma y me da una solución que no va con el tema.Tengo claro que no volveré a pedir más
Hallo: Ihre Sendung 8AIKF-01 - Empfang am Freitag 18.07.2025 - ist massivst beschädigt! Alle 8 Dosen sind zerbeult, zwei davon sind aufgebrochen, sodaß sich das Vanillepuder im Paket verteilt hat. Wir brauchen dringend eine Ersatzlieferung, die diesmal richtig verpackt sein sollte, sodaß sie nicht mehr beschädigt werden kann. In der Sendung waren keine Warenbegleitpapiere und keine Rücksendepapiere vorhanden! Was soll mit der Sendung passiere? In der Anlage sind Photos. Entgegen ihrer Anweisung beim Enloggen in meinem Profil kann ich unter Bestelldetails kein Zurücksendung finden!
Rapidez y seriedad. Una forma de comprar cómoda,barata y con una excelente atenciòn
todo bien, sin problemas
Fiz uma compra no dia 28 de Maio e recebi um e-mail a referir que não tinham o produto e que iriam devolver o valor pago no prazo até 72 horas. Hoje é dia 22 de Junho e ainda não recebi nada. Já fiz queixa no Portal da queixa e ainda não obtive resposta da empresa... entretanto responderam aqui no dia 23/06/2025 a dizer que iriam contactar para resolver e até hoje (20/07/25) ainda nada.
Rápido y bien preparado
Realizo un pedido promocional de producto. la compra se confirma, se pasa el cobro con sus gastos de envío correspondientes y me pasan el ok. Al dia siguiente me cancelan mi pedido porque "la farmacia no ha podido servir el producto y me devuelven el dinero con un código de descuento de 5€. Entro a la web y veo el producto disponible pero mas de 5€ mas caro. No me parece una práctica correcta no me lo sirven xq no les interesa al precio ofertado inicialmente puesto por ellos? Muy disconforme
El anuncio es incorrecto, pone Tl, debia poner T L o T G. Parece talla 1, y resulta q es talla grande, cuando Tl es talla pequeña. He perdido tiempo, no he conseguido el prod que necesito, y dinero, porque me cobran 3,9 euros del transporte. Paso reclamacion en esta encuesta.
Rapidez y calidad de los productos
PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
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