Producto derramado y otro producto en caja individual rota llego el producto mal empaquetado y se…
Llego el producto mal empaquetado y se había derramado

PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
PromoFarma receives a mixed response from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the speed of delivery and efficient service, praising the quick processing of orders and timely arrivals.
Phrases like "rapidez en los pedidos" and "perfectamente atendido" reflect a strong appreciation for the company's responsiveness. However, there are significant complaints regarding order accuracy and delivery issues. Several customers report receiving incorrect items or experiencing delays, with comments such as "pedido incompleto" and "los pedidos tardan mucho en llegar." This inconsistency in order fulfillment detracts from the overall positive sentiment. While many appreciate the good prices and fast service, the recurring issues with product delivery and order errors indicate areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.1 | 38 |
| Oct 24 | 1.6 | 22 |
| Nov 24 | 1.1 | 19 |
| Dec 24 | 1.0 | 26 |
| Jan 25 | 1.1 | 31 |
| Feb 25 | 2.5 | 14 |
| Mar 25 | 1.6 | 14 |
| Apr 25 | 1.5 | 13 |
| May 25 | 4.1 | 239 |
| Jun 25 | 4.0 | 219 |
| Jul 25 | 3.2 | 125 |
| Aug 25 | 3.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ik bestel de zeep die ik nodig heb in Spanje voor en extra droge huid van ISDN die m'n hier niet kan krijgen omdat ze...”
“I was trying to reach customer service and legal team but unfortunately still no response after a day”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 1.8 out of 5 (poor) | +144% | 1,000 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: PromoFarma is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 1.8).
500 reviews of PromoFarma. Filter by what matters to you.
Llego el producto mal empaquetado y se había derramado
Los productos eran los pedidos y su precio muy ajustado, el envío perfecto con el embalaje intacto
Buen servicio, puntualidad y por supuesto muy buen precio.
Recibí el pedido pero faltaba un producto. Tuve que reclamar, lo recibí después.
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Bastante eficaz y rapidez
Me ha llegado otro producto, es similar el envase pero la composición es completamente distinta, la opción que tengo es devolverlo pero lo necesito y tengo que comprar otro mientras llega y me devuelven el dinero, en fin creía que ahorraba tiempo y dinero y no ha sido así.
Si. Perdone. No tengo tanto conocimiento de esa empresa como para ampliar mi experiencia
Realicé un pedido el 5 de Junio. Eran 3 productos de los cuales recibí 2, aunque el segundo con retraso, pero digamos que aceptable. El tercer producto no me ha llegado hasta día de hoy. Solo cambian la fecha de entrega y cuando les contacto me contestan respuestas predeterminadas con inteligencia artificial. Desde luego que nunca más compraré ahí.
Muy mal, el producto (spray solar) ha venido en malas condiciones, totalmente inservible. No volveré a comprar más en promofarma.
Pedí 2 protectores solares corporales [que no vienen en caja, claro] y 2 faciales [que sí]. Los 2 faciales llegaron con su cajita abierta y medio salidos, uno de ellos sin prospecto interior (que el otro sí tenía). Se habrá salido en el trayecto, pero eso no me ha pasado con otras farmacias de Promofarma, y da que pensar si ha sido abierto y no está nuevo. Por lo demás, bien, parece que el producto viene entero
Todo correcto, envío rápido
Rápido y buen servicio.
Die Abwicklung lief wunderbar. Sehr schnelle Lieferung.
Cumplimiento y rapidez en los envíos
Ik bestel de zeep die ik nodig heb in Spanje voor en extra droge huid van ISDN die m'n hier niet kan krijgen omdat ze een beetje lekker ruikt maar niet schadelijk is voor je extra droge huid ,ook een goede service ongeveer 6 dagen voor ze hier is maar als ge optijd bestelt is dat geen probleem
PromoFarma is an online platform specializing in the sale of pharmacy, parapharmacy, and cosmetic products. With a commitment to providing customers with access to a wide range of health and beauty items, the company offers competitive discounts and promotions on various products. Customers can shop for their favorite items conveniently from home and benefit from fast delivery, with orders typically arriving within 24 hours. The target market for PromoFarma includes individuals seeking affordable health and beauty solutions, as well as those looking for specific medications and skincare products. The website features categories such as health points, cosmetics, and promotional offers, designed to meet the diverse needs of consumers. With a straightforward shopping experience, PromoFarma aims to make online purchasing accessible and efficient for all its users.
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