RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
I’m not sure why people complain about RedBox Rx. My experience has been completely the opposite. I love their service, and have been treated with professionalism, compassion, and understanding. I will continue to be a RedBox Rx customer.
In a matter of minutes, I was given fast treatment for cheap!
NP was easy to talk to and explain my needs. Also very thorough and supportive.
I had been using the site for almost 2 years and for the most part it was great and convenient. A year ago I was prescribed through the site Praxil, which turns out has some seriously screwed up withdrawal side effects. I was on 20 mg a day. When I needed to get a refill of my Praxil prescription the site would not let me see a provider. No matter how I answered the questions the site would say "we don't recommend this treatment option". I tried setting up a new treatment plan and the same thing,after I would answer the questions about my symptoms they wouldn't let me see a provider. Eventually I had to start cutting my prescription in half and I took those every day for a month. Eventually I ran out and after two days without the withdrawal symptoms started. Intense nausea, insomnia, migraine headaches, and major irritability for two weeks. I was out of work for a week. I don't know why the site wouldn't let me through to speak with a provider, but I shouldn't have to change how I answered their automated questions in order to see someone and get the help I need.
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11/10 amazing
I was able to talk to a doctor within an hour! All my concerns were addressed and I was able to get the medication I needed. The price was affordable and I felt quite comfortable talking with the doctor. I would highly recommend it!
Have not recieved my meds yet, but way easier than going to doctor office and fighting insurance. My meds are very reasonably priced. Will keep using them if shipping comes as advertised.
Easy to work with, just fill out some questionnaires and you don't even need to do a video call. Much easier than going to a doctor's office.
Love redbox and how quickly they reply!
Great for RX that require no monitoring, but other doctors and clinics refuse to check lab work (potassium for spironolactone) for a competitor so it was a wasted second consult. I'd give 5 stars for the meds that don't require labs, otherwise it's a waste of time and money (unless you just want to try it one time).
Absolute scam. I told them exactly what cream I needed for the dermatitis issue I’m having, that I’ve had for years and instead they switched the script to something for rosacea which I don’t have because it’s a more expensive prescription but does nothing for my issue. Do not trust these “doctors” for issues other than getting your adhd medication filled (which is what they are known for). They also responded to this before ever answering their phones. DO NOT TRUST.
Love Redbox for its prompt service and competitive (often much less) prices … the staff are always responsive in a timely manner I loved speaking with the medical professional who guided me in a friendly knowledgeable way ! Kudos to Redbox for this service
Horrible customer service. They do not update your prescription as requested. Make you go through all sorts of hoops and do not take responsibility for their incorrect prescriptions. And no, aside from what they say in the reply, they are definitely unwilling to help with issues. Received product I never wanted, had called to cancel months ago. Called to fix the situation with should be an easy understanding about an incorrect prescription, but no, they would do nothing about it. Nothing to correct the prescription sent and no attempt to credit over $160 spent on an incorrect prescription. Avoid at all costs - use NURX or Musely!
It's hard to get an appointment with a dermatologist where I live, so when I got an eczema breakout, I was able to get the same prescription medication I have used before without the hassle of a long wait to see a doctor.
this was a problem free experience. The service is top notch and executed the fulfillment quickly. I felt I was taken care of to the top most level.
Ability to reach providers easily. Providers were very professional with appropriate treatment options.
Very fast & prompt service. Less than 24 hours after putting in the order the prescription was being mailed.
This process was so easy and the provider was very nice and knowledgeable. I’m sorry to see others didn’t have the same experience because mine was excellent!
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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