Professional
Professional

RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
Professional
I was charged over six hundred dollars for treatment I never received
Order was fulfilled and shipped lightning fast! Arrived a day early!
This is not a transparent company. They charge you $69 for a visit if it’s sent to your local pharmacy - which they you are then paying well over 100 bucks for the medication which defeats the purpose. They fail to tell you that you will be charged $20 for the visit if you get it through their pharmacy, as the promotional offer states, and then will pay $60 for the medication. They were unwilling to refund me the $69 and instead charge me $20 for the visit because they had already sent the prescription to my local pharmacy. I work in healthcare and all it requires is a click of your mouse to forward a prescription so I do not understand how they can advertise being a cost-friendly healthcare provider and not issue a refund for their lack of transparency.
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I had a great experience talking to the doctor. I felt heard. She understood my issue and provided the medication I was looking for. I will be using them again. my husband was shocked to hear I could get everything sorted out so quickly and hassle-free. THANK YOU!!!!
I found RedBox RX after doing a few searches, and decided to go on the website and see what was offered. I went through the service inquiry questionnaire, and continued on to the treatment request/recommendation section. This section was also straight forward. After I completed the requested information, and had reviewed the pricing information, I decided to submit the request. The pricing was equal to, or better than the pharmacy price I had paid on a recent presciption. The request was reviewed and approved in a timely manner. So far, I am very pleased with the entire RedBox RX experience.
So easy! My provider was awesome too. She took the time to listen to me and talk with me about the best treatment.
Very compassionate and understanding
Very Excellent service, love the option of direct home delivery! Answer questions, upload pictures and there you go, approved.
I have a lot of anxiety about going to a doctors office after the pandemic. It was quick and easy to fill out the online questionnaire. Afterwards, I received updates each step until my prescription had been approved and shipped. It actually arrived 2 days earlier than estimated too. I’m very happy that I found and used RedBox Rx. 😁
So glad I found this company, was able to start my Acne treatment right away. Prescription comes fast. Evaluation was quick;doctor was thorough and explained everything. This was cheaper than going bk to the dermatologist office here in Dallas that didn’t help me but made my acne worse. Been on this new tx for 6mths and I’m thrilled at being able to see my skin look flawless again!!! Thanks so much!!
This was my first time using Redbox Rx. My consultant was very helpful with suggestions & advice. Looking forward to my first order.
I initially wrote an unfavorable review here as I thought this was another "gimmick liar liar pants on fire weight loss company" but I was wrong- initially it didn't go well but they reached out to me and showed a great degree of care and follow through of which was very unexpected. I don't know at this point how it will end but they are not scammers, and they will try a resolve issue if you have them.
I haven't received my product yet, but the website interface and process were seamless and clear. And the prices are very affordable. I would highly recommend it!
Fast and simple ordering process from the making of the appointment to the delivery of my meds. I would highly recommend this service.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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