RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
Live in Central Florida and the storm is headed right our way. The rash on my face is driving me crazy. It itches and is very uncomfortable. Redbox RX was quick and so convenient!! Great service! Will use again if needed and definitely recommend Redbox Rx to family and friends. Thank you!
I had my first consultation, and I’m pleased with the service. I have a great provider who’s caring and listens. The website is easy to navigate and the appointments are convenient
My package was not delivered to me. It was supposed to be delivered to my mailbox but was allegedly delivered to a locker which my complex doesn’t even utilize. After 3 phone numbers (given by their staff), 2 transfers and a blind transfer (an hour+of my time) I was told that they cannot assist me and that I need to file a claim with USPS before they will move forward. Instead of Redbox just reissuing me a new order, so that I am not without of my ointment, they told me I have to resolve with USPS. This is only my second order and I 100% am cancelling my subscription. There are way too many companies out here to deal with this, so I will take my chances elsewhere update 10/23/24 ——please be aware that when I gave them the resolution from USPS labled “misdelivered package” they told me it wasn’t enough. Second email from USPS wasn’t enough because it didn’t have a USPS header though it came from …@usps.gov. ….. The response below was not told to me. Only was told that I need to repurchase and had to just wait. I had to visit USPS 2 times, have USPS redo their email 2 times and call Redbox 10+ times that week. No one followed up with me, constant blind transfers. No one offered to transfer to a pharmacy at all and no one was kind to me. Surprisingly USPS was far kinder and helpful than Redbox whose staff was insufferable. After all those visits and a lengthy email exchange with USPS later asking them to reword the entire investigation email to Redbox liking, and change the USPS template email, I eventually got my replacement but still isn’t worth the headache with all the other companies out there. Cancelled my subscription with them based on customer service alone.
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Easy and fast. Great service. This is for people who know what they are doing and need, not someone who needs to visit a hospital or Urgent Care. A really valuable service!!!
So far my experience has been great. Quick process from reaching out for Latisse to approval notification. Turnaround time was just a few hours. Price cannot be beat as dermatology and spa prices in my area are $80.00 higher for same product and quantity. Hopefully delivery will be just as efficient as the approval process.
I ordered medication from this company, and it never shipped. I finally canceled my order with them two weeks ago, and they still will not refund the nearly $300 they took from me—scam artists.
I love Redbox Rx. It’s a literal life saver. Affordable medication for my mental health. Quick appointments and attentive staff. I will always go with Redbox!
quick and easy very helpful and I appreciate the convenience
Easy refills,easy,scripts great customer service
Such quick responses. Great customer service, qualified physicians
I am new to this company, however my interaction with Redbox Rx has been without incident. I read other reviews about double billing and not receiving shipped medication, however, this has not been my experience. I filled out a medication and symptoms history evaluation online, and received my subscription in less than 7 days. I received a text notification when it was time to renew, and it was shipped within 48hrs of my renewal request. I have been plesantly surprised and very pleased with Redbox RX's service.
The process to request a prescription was very easy, and didn't take long at all. Fortunately I had saved info about Redbox to my phone a few months ago, cause it was obvious they were the least expensive. Glad I did, wasn't expensive, and got approved in just a few hours. So great service!
I've never been let down by this company. They always take care of me quickly and exceed my expectations every time. Highly recommend. Super convenient!
Using this service was fairly easy and straightforward but I was granted the prescription last weekend but the actual medication won't arrive until Friday. What's the point of doing this online if I'm going to wait this long. Urgent care could have gotten me my meds the same day. I most likely won't use this type of service again unless I have no other option.
I don't have insurance and am not the typical retail consumer but thought I'd give Redbox Movies a try. Ultimately, it cost me as much as if I'd walked into a brick and mortar practice and self paid for the same thing. Only difference I can see is that I had to pay three months worth of the rx in advance and wait a week for it to show up in the mail. If I had known that I would be waiting on USPS GROUND from IOWA, I would have just ordered straight from India for 1/2 the cost and 1/10th of the effort.
This company is amazing! My rosacea came back after 5 years and I was able to get a virtual appointment in 1 day. Only $20 and $35 for me medicine. No gimmicks and no membership fees.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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