Delivered to the wrong address (their…
Delivered to the wrong address (their fault) when my address was correct on the app. They never got back to me and never corrected their mistake. so I never got my delivery.

RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
Delivered to the wrong address (their fault) when my address was correct on the app. They never got back to me and never corrected their mistake. so I never got my delivery.
Prompt, kind, asked appropriate questions and offered additional resources
They say they give 90 day supply and charge for 90 days but only give 30 days worth of medication. They are defrauding their customers
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I placed an order with Redbox RX and I still haven’t received tracking information. I think this site is a scam and advise anyone that wants to purchase anything from Redbox RX not to.
My medication was mailed and USPS mail person scanned it as delivered and I never received it! When I called to inform them after a year of getting my meds from them they refused to send me another prescription!! Stay far away from them 😔
Smooth and seamless order process. Easy to read and navigate website, and quick response time. Excellent prices too.
Worst online pharmacy ever. These people can't tell time. I had an appointment time set for MST. I called in 15 min. Prior to my appointment time. I received an IM stating to call back for my appointment in an hour. Again in an hour I attempted to connect for the new appointment time, that's when I received a message. "Sorry you missed your scheduled appointment time, please reschedule! WTH? Of course another charge! This process is a total scam. Look somewhere else, I did.
RedBox Rx is definitely one of the best online healthcare places to use. I 100% recommend them. They are quick and thorough. Their shipping options are extremely convenient plus they are very affordable. I will definitely use them again!
Consultation started on time. The provider was professional. They made the entire process quick and painless.
Denied treatment due to age. Reviewed by an idiot NP, who obviously isn’t a doctor.
Thrilled with the results of my experience! I would DEFINITELY recommend them!!!
I've been using Redbox for my tretinoin prescriptions about a year now. The process has been efficient, quick and painless. I submit what I want, explain in writing why, take photo of my face, they prescribe and I pay for it. I don't need to speak to anyone nor go to a physical appointment. All of this could happen within 30 mins.
The medication was exactly as I expected.
I thought that I was getting a 90 day supply of siladenafil 50 mg but am getting 10 25mg instead. Total rip
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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