RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
Great and friendly customer service, fast delivery, easy order processing. I recently a charge on my account that I didn't order, called customer service and was resolved and put back in my account within minutes!!!!
RedBox Rx is the best. Their customer service is excellent. Have not had any problems with shipping. Always on time. Have found them to be trustworthy and honest. Highly recommend.
I had a bad reaction to the RX so I couldn’t even use it. I tried to cancel but the customer has to do it in the app. If you can catch the order before it ships you can get a refund but not after. And they weren’t open on Sunday Eve so I didn’t have time to get a refund. Make sure to call and remove your payment method if you cancel so that you don’t get charged if you don’t can’t continue, they have to remove payment method you can’t do it.
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Convenient to fill out online information to get my generic Latisse. Process was seamless, quick and easy. Looking forward to getting my eye lashes healthy and full again.
Your customer support is rude.
I wanted to get both retinoid and hydroquinone 4%, so before paying the consultation fee, I reached out to ask what I should do if I need both treatments for the same concern. Someone named Melody responded via email and advised me to include the request for the second treatment under the section “Do you have any further information you would like the doctor to know?” I followed the instructions and submitted my consultation accordingly. However, the provider only prescribed the retinoid and completely ignored my request for hydroquinone. Since then, I’ve reached out to them via email multiple times, but they have not responded. It seems they prioritize the profit more than the customer’s needs. Now, if I still want the hydroquinone, I’m told I have to pay for a new consultation, which feels unfair.
Mrs. Wright, NP was knowledgeable and helpful. She listened to my concerns and explained what would be best for my skin at this time as well as what might be best to do next. She was easy to talk with and also very professional, and the entire experience, from registering to scheduling to having the visit to getting the helpful Rx was easy.
So fast and easy! I'm thankful for this option for affordable healthcare!
With not being able to afford the "low-cost" health insurance of $500 a month in CA, RedBox RX has been a godsend! I just needed an affordable way to have my anxiety medication continued and this is perfect. Even better than visiting a doctor too, since you can attend the video consultation from your cell phone and the medication is delivered to your door in a just a few days.
This service has been very helpful and professional. The therapist was kind and knowledgeable.
Great customer service and fast delivery
The personable video conferences are a big help with getting refills. I didn't know if my second conference was going to be with the same doctor but it was and I was relieved. Dr. Harris goes over previous notes, asks questions, and makes sure that what you have is actually helping. Dr. Harris even offered other resources for help. I'm so thankful for this website.
I had a great experience so far. No problems and prompt delivery and response.
Easy to find the products I want.
This company is full of false claims and con artistry. Everything they advertise is false. The customer service sucks. Called because I haven’t received my retinol cream and the package was delayed 4 days in a USPS truck not properly stored. Brandy told me they can’t do anything about it and I would have to contact USPS myself and asked them why I haven’t received them. Asked to speak to Susan but she claimed to be in a meeting. Overall very unserious people. A waste of $95 dollars because I’m not putting and already sensitive cream on my face that’s not properly stored.
The scheduling process went smooth. That’s it. I was online for my appointment and met June, the nurse. She asked me about my anxiety, why I was scheduling the call, etc. I explained and by the time I finished explaining, her video was gone. No verbal response either. I was still connected though so I was confused. Either way, I went to the link I’d been texted to try to reconnect, only to wait over 30 minutes never reconnect. When I went to my profile, it showed I missed my appointment! If you miss your appointment, you get charged another fee to reschedule, and I’m not paying for them to ignore me. I canceled that hsa card, and ordered a new one before calling to let them know why I had gone through. The call receptionist, Susan, was perfectly pleasant despite clearly having back to back calls, and assured me in provided technical issues, rescheduling doesn’t charge again, and offered to help with rescheduling, but why would I trust a company whose whole business model is tech based that can’t operate their call devices (phones/ laptops/ computers, whatever). Did they not have a backup? I don’t know. I don’t intend to find out.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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