Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes. Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
Rula receives overwhelmingly positive feedback from its users, with many praising the ease of scheduling appointments and the quality of the therapists. Reviewers highlight the quick registration process and the helpful staff who assist in finding suitable providers, making the experience seamless and efficient.
Customers appreciate the compassionate and professional nature of their therapists, noting significant improvements in their mental health and well-being. However, some users express frustration with billing issues and long wait times to reach customer service, indicating areas for improvement. Despite these concerns, the overall sentiment remains highly favorable, with many feeling grateful for the support they receive through Rula.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 62 |
| Feb 25 | 4.7 | 212 |
| Mar 25 | 4.6 | 194 |
| Apr 25 | 4.5 | 158 |
| May 25 | 4.7 | 162 |
| Jun 25 | 4.6 | 145 |
| Jul 25 | 4.7 | 67 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick registration and input insurance information, appointment made for that same week with a decent selection of pr...”
“I have filed Charges with law enforcement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | +1% | 1,000 |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 10 |
Bottom line: Rula is #3 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.5).
1,000 reviews of Rula. Filter by what matters to you.
I was using Grow Therapy and couldn’t find my therapy and when I did find her she was booked so I couldn’t reschedule. I tried Rula and I love the ap. Easy to log in, reschedule and keeps track of with reminders on when my appointments are.
I got to read about each of the doctors and make what I thought was the best decision for me!
The therapists are great. My therapist is very attentive and listens well. He's always on time with the appointments and is great with communication regarding appointment requests.
It was so easy to search for and find a therapist. Scheduling is also easy via the online portal. I always imagined it would be a hassle and a struggle to find a therapist, but it was so fast and easy with Rula. I'm very glad I have access to this service through my employment/insurance.
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My therapist (Elnora Crayton-Haliburton) is great! She listens with great interest in what I have to say. She feels trustworthy and concerned with issues, giving me tasks each week to help keep me moving forward. At times I feel like I take three steps back when I finally get one step forward, Elnora reminds me it's those little steps that make the difference.
My experience was great because of my Healthcare specialist. Zach is great, I really feel like we are making good progress together. I'm grateful for him, he has given me a very positive experience.
I don't know how a company designed to help your mental health could make me so much more sad and angry...I mistakenly got charged 99 dollars and then 150 dollars. Gotten hung up on or "disconnected " as they said multiple times, and waited 30 minutes for my dr who said they had technical difficulties but didn't leave me a voicemail or email to let me know...I dont cry much...but good job rula, you got me
If I could give it zero stars I would. It has been five weeks and Rula has not been able to sort out me not having access to my daughter’s account so I can’t communicate with her provider through the messaging system and I can’t get access to the appointment links without a bunch of back-and-forth five minutes after the appointment was supposed to have started
Georgianna is amazing! I've enjoyed working through a lot of my thought processes and learning new perspectives. I'm looking forward to continuing working through these with Georgianna.
Great therapist and very easy to use
I was hesitant to do therapy. But I felt completely comfortable and was truly helped during a difficult time by my therapist Caroline. She is very knowledgeable and I can tell she reads people well and has the appropriate response to every situation which is not easy. I especially recommend her to anyone needing this service.
Provider never came online to the appointment. Never got an email to reschedule.
Therapist is taking sides. Invalidating one perdona feelings and concerns
Tulare county mental health on Tulare Ave and Sante fe in Visalia has no oversite or accountability. Larry, Erica, Gabriella and Alexandra made changes to remove me as my sons payee without even discussing it with me. They were on my sons case for 5 days. Social Security makes themselves payee, they max the benefit amount and they make 10% of every check, the rest goes to Tulare county for rent. Dr Helema has done nothing to help my son. She is in thousand oaks when I called her I had to leave a voice message and when she called me back and realized who I was she hung up on me. This is not ok and Im running out of ppl to contact in regards to fixing the issues at hand. I contacted Darcie Massey the advocate but she is not an advocate for my son she is an advocate for tulare county.
My wife and I made an appointment for online. We went through their website and it's not the most user friendly. You have to put in your email everytime you want access to your health chart. They then send you a link that is only good for 5 minutes. Then you can request or change appointments. We got on for our appointment and waited for 2 hours. No one showed up. No text or email saying they were running late or not showing up. There is no communication from them to you. Its a one way thing. Once you reach out to customer service, then they.will reach out to you. This is unacceptable behavior especially for people reaching out for mental health help. If you have abandonment issues, they definitely will not help you with that as we were trying for marriage counseling and was treated this way. Do NOT recommend them for anyone!
My first time using the service was simple and easy. My therapist took the time to get to know me and I am excited to continue to see her and use the service. I am happy to know Rula accepts my insurance.
Cindy is really in touch with me and we are able to discuss anything that comes up. I really value her and look forward to talking to her weekly to share positive updates as well as working through issues that arise.
My daughter had her first appointment through rula and loves the provider. They made it super easy to make repeat appointments so we don't have to worry about setting them up ourselves or worry about time changes.
Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes. Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
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