Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes.
Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
Rula receives overwhelmingly positive feedback from its users, with many praising the ease of scheduling appointments and the quality of the therapists. Reviewers highlight the quick registration process and the helpful staff who assist in finding suitable providers, making the experience seamless and efficient.
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Customers appreciate the compassionate and professional nature of their therapists, noting significant improvements in their mental health and well-being. However, some users express frustration with billing issues and long wait times to reach customer service, indicating areas for improvement. Despite these concerns, the overall sentiment remains highly favorable, with many feeling grateful for the support they receive through Rula.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
1,000
100%
● Low
4.6 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.7
12-month avg
4.6
All-time
4.6
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 25
4.6
62
Feb 25
4.7
212
Mar 25
4.6
194
Apr 25
4.5
158
May 25
4.7
162
Jun 25
4.6
145
Jul 25
4.7
67
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 462 positive reviews
Easy to use34%
155 mentions
Helpful support12%
54 mentions
Customer service10%
46 mentions
Fast & efficient8%
37 mentions
“Quick registration and input insurance information, appointment made for that same week with a decent selection of pr...”
On “Easy to use” · Jul 13, 2025
Top complaintsof 37 negative reviews
Charges43%
16 mentions
Customer service30%
11 mentions
Billing19%
7 mentions
Cancellation19%
7 mentions
“I have filed Charges with law enforcement”
On “Charges” · Jul 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
My therapist, Sam Moore has made a profound impact on my life. He’s an amazing therapist who listens, cares, and helps his patients tremendously. I highly recommend him!
My therapist Ms LaToya is the best. She listens and hears what I'm saying and give me great exercises to make my life more enjoyable and easier to maneuver through....
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Finding a therapist was difficult enough so having this system in place really helps. The ease of scheduling appointments and find the right person has been great.
Your team played an active role in finding the right therapist for my needs.
Having a good, qualified therapist is a great start.
Your company is very organized with quick responses when needed.
We were nervous at first to try online, but soon realized what a blessing it was to have this available to us and in the privacy of our own home. We had a great experience with one of Rula's therapist and she was very helpful and I loved how it worked out. It was what our family needed and it was helpful to us all. It was easy to communicate and get our needs met through Rula's messaging system.
The lied about accepting my insurance, gave me a provider who was not qualified on what I was seeking care for. The sessions were five minutes long (one where she refused to be on camera). It was a waste of my time, a rip off of my money and problems/stress when I was seeking mental health assistance. Scam Company.
I couldn’t get myself into therapy myself, I had just given up trying!!! My PCD gave me a reference to RULA and I received a call from a lovely young man 15 minutes after the referral was sent!
An extremely courteous young man Shubh Anand, called and made introductions, explained how RULA worked, asked about my preferences regarding a therapist, what experience I was looking for, always pausing for any questions I might have and would I like to proceed with making an appointment and supplying insurance information to see if I would be covered by my insurance company. As we were talking, my PCD’s office called to inform me they had sent in the referral to RULA and I should be expecting a call,the young representative was politely waiting on hold for me(!) and I told them we were already making arrangements!
In a 12 minute phone call, I was able to select a therapist, find out about my insurance coverage, out of plan costs, the price cap for any therapy session on out of network services and options for payment.
I had a choice of telemedicine or in person sessions depending on where I lived. I chose to go with a therapist chosen by my doctor and RULA set up my appointment for the next week, with 5 follow up appointments with the understanding that I could change my therapist if I wanted to. I could also change any of the appointments that I didn’t want.
I was sent a list of 35 different therapists resumes before my first appointment, including the therapist my doctor recommended for me so that I had choices. I had previously made arrangements with my PCD to review some of the therapists and chose one on my behalf.
I did review many resumes and was impressed with the variety and scope of the individuals sent. It was made clear from the beginning that at any time,if I was uncomfortable or didn’t feel I had an appropriate fit with my chosen therapist there was no problem finding another good fit for me, I feel that bears repeating!!
I have had my first session and it was an excellent choice for me! Diana Klebanoff is my therapist and she is excellent!
I believe RULA has made a very difficult decision process as streamlined as possible especially during a time for some people when you aren’t up to the task yourself to make numerous phone calls,get referrals, never get return calls, etc., RULA makes it happen or I would not be in therapy right now!!!
Thank you RULA, Shubh Anand, Diana Klebanoff, Dr. Michele Leder and nurse Lisa!
Please avail yourself of RULAS services if you need to speak to a professional about your mental health, navigating the mental health system as it exists today is dreadful without compassionate,competent help.l trust any representative of Rula will provide you with an equally successful outcome! ♥️
I joined Rula through Kaiser. The process from getting enrolled to my first session was a breeze. The therapist is great and well-qualified. Setting up future appointments have been easy as well. I highly recommend the service.
First Visit and all the deets leading up to it were handled promptly, efficiently, and unfolded beautifully. !
I ended up in the hospital from a terrible relapse with alcohol. I knew I needed to take action, more action than I’ve ever put forth before.
My insurance called me and set me up with a mental health evaluation. Then they set me up with my new therapist through Rula.
Rula emailed me a couple forms to fill out. Then I met with a therapist named Christy. Who was great!! I have four more appointments already set up, and an assignment to complete before my next visit.
I’m excited to get healthy!! Things like forms and the internet stress me out instantly! This was amazing.
Variety of friendly therapists. Mine in particular helped me by providing detailed break downs on whatever I am dealing with. Has send me homework to help me how to cope. She is excellent!
My therapist explained her process clearly so I know what to expect during our sessions. She took her time doing my initial intake assessment and I felt an immediate connection with her. I'm really looking forward to my sessions!
My counselor Deserae is absolutely AMAZING. I was having trouble accepting that I needed counseling so I was closed off at first and now I look forward to our sessions. She is professional yet personable. She makes me feel really comfortable and unjudged. She knows how to guide the conversation when I'm having a particularly bad day. She remembers things we spoke about and is able to pick right up where we left off. She is just a really good fit for me. Thank u Rula.
Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes.
Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
