Customer service is superior
Customer service is superior. This organization is very organized. From the beginning, I was able to make an appointment with ease and seen in a timely manner.

Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes. Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
Rula receives overwhelmingly positive feedback from its users, with many praising the ease of scheduling appointments and the quality of the therapists. Reviewers highlight the quick registration process and the helpful staff who assist in finding suitable providers, making the experience seamless and efficient.
Customers appreciate the compassionate and professional nature of their therapists, noting significant improvements in their mental health and well-being. However, some users express frustration with billing issues and long wait times to reach customer service, indicating areas for improvement. Despite these concerns, the overall sentiment remains highly favorable, with many feeling grateful for the support they receive through Rula.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 62 |
| Feb 25 | 4.7 | 212 |
| Mar 25 | 4.6 | 194 |
| Apr 25 | 4.5 | 158 |
| May 25 | 4.7 | 162 |
| Jun 25 | 4.6 | 145 |
| Jul 25 | 4.7 | 67 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick registration and input insurance information, appointment made for that same week with a decent selection of pr...”
“I have filed Charges with law enforcement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | +1% | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 10 |
Bottom line: Rula is #3 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.5).
1,000 reviews of Rula. Filter by what matters to you.
Customer service is superior. This organization is very organized. From the beginning, I was able to make an appointment with ease and seen in a timely manner.
I have a therapist that not only listens, but offers different ways of approaching situations or thought processes. I’m learning options to recovery. I highly recommend participating in your own recovery with a Rula provider.
Had a great experience. Platform is user friendly and my doctor is great.
I like consistency when planning appointments. This gives me peace of mind and not worry about my appointment dates and times.
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Rula had a diverse group of therapists to choose from. Once you choose a provider, you un can have regular telehealth appointments with a well qualified psychologist.
I love Rula. It has made scheduling and canceling appointments super easy as well as finding a therapist that I like and takes my insurance.
Quick turnaround!
So far my sessions have been very beneficial. My therapist is professional, knowledgeable, and makes feel comfortable talking about my emotions and life challenges. I appreciate the open line of communication and also the weekly task assigned to me.
I love my new therapist. She truly cares about my health and well-being, and after only 3 sessions with her, my anxiety has decreased.
Zero transparency and billing. That hit with nearly 2,000 in bills two months in. Couldn't get an explanation, took 2 days for someone to even tell me why I was being billed. It's not on the bill, it's not on the site, it's not available to the help people. I had to wait for a ticket to go through billing for them to tell me why I was suddenly being charged $700 a session. Also my psychiatrist was worthless and I had to do all the legwork, and he just asked me what drugs I wanted to take. Then charged me $700 and refuse to respond. Worst experience ever, just a giant grift. Find your own therapists, you'll save money even if it takes more time.
This has been the easiest website to look for a therapist, and it was no hassle. I was able to find someone who I could talk to that could support my situation. I’m very happy with the rula process.
Lots of options to choose from.
Getting a therapist is not the easiest thing in the world to do as far as finding a match. I know that inherently that is true with every process of finding one, but on Rula it is a bit of trial and error. It took me 3 tries. The first one was selected by the operator and it was a huge miss for me. The second I found on my own, but the therapist didn't even show for the session. The third accepted my appointment, then the Rula system cancelled it with no reasoning and I had to contact the therapist directly and plead my case to see them. I'm not sure if it was both the therapist and Rula deciding I wasn't a fit before I met, but I am very happy so far with this therapist! Also, having to put my email in to get a link to get back in to the website is annoying. it would be easier to get an authentication code or something. It makes it not very easy. Also booking follow up appointments with the system is hard because you don't have the dates listed in a calendar, but in a row. It's kinda confusing and could be clearer if it was set up like a calendar month.
It was easy to navigate the website and find what I was looking for. I love my choice of therapist too.
Nonresponsive support. I've been waiting 2 months, regularly following up, and they never got back to me. Instead, they booked sessions without my consent, caused problems for both me and the therapist, and ended up charging me $90 for what they reassured me would only be a $25 session. Borderline fraudulent so I had to report to my bank who's doing an investigation. DO NOT USE THIS PLATFORM. Update: I provided the info requested via trust pilot about a week ago but have still not heard from them.
Rula is an online platform that connects individuals with licensed mental health experts, offering convenient and affordable therapy services tailored to each user's needs. The platform is designed to facilitate access to mental health care, allowing users to find therapists who are covered by their insurance. With an emphasis on personalized care, Rula provides a streamlined process for patients to receive treatment, ensuring that mental health support is accessible from the comfort of their own homes. Targeting a diverse audience, Rula serves individuals seeking mental health support, including those looking for talk therapy and psychiatric services. Users can expect to engage with professionals who work collaboratively to develop customized treatment plans, addressing various mental health challenges and promoting overall well-being. By focusing on affordability and accessibility, Rula aims to make quality mental health care available to as many people as possible.
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