Technician came out and called his…
Technician came out and called his boss. This would be the third icemaker in less than six months. They are going to replace my refrigerator with a new one.

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Technician came out and called his boss. This would be the third icemaker in less than six months. They are going to replace my refrigerator with a new one.
Tried to have my fridge repaired via Sears Home Services. Part was ordered but got notice that it could not be delivered due to damage or it was missing. Had to inform Sears of this (they didn't know) as they still intended on sending their tech out to put the part in even though the part couldn't be delivered. We cancelled the appt. and because we were without a fridge for 2 weeks already--we cancelled the service altogether and bought a new fridge from a different retailer. We were to be refunded over $400 for cancelling the service and are still waiting on our refund 7 weeks later and despite 5 calls/escalations from Sears Home Services Customer Service to their Billing Dept. DO NOT USE this group--you may never see your $ back if you need a refund!
Very knowledgeable. Great job
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Professional, informative, pleasant
He was courteous, polite ,and was finished with the job in no time.
He was very polite. Kept me informed on parts he was ordering and he worked very hard to complete his job.
The technician Michael left abruptly without checking the repair parts he installed on the dishwasher to be working despite our calling out to him to do so. He sent an e-mail on the service ticket stating that he did check it's operation and that everything was OK when in fact HE DID NOT! He lost a small tension spring and used a spring that we had instead. In addition, the door no longer closes and there is an apparent electrical short given that there is a constant blinking light on the control panel that indicates that the dish was cycle is complete. Very unprofessional for this tech to not tell the truth about the unit working. The unit has been out of service for 4 months with over 16 appointments and rescheduled service times. An E-mail has also been sent to Eliga Colburn for ASAP resolution given the electrical concern issue along with the BBB Chicago.
Greg came to our house at the time he said he would be there. He was extremely knowledgeable about the problem with our dryer. There was an issue with our home warranty payment and he kindly waited an extra hour while we were trying to figure it out with the warranty company, which he absolutely did not have to do. I could not recommend him more.
The worst experience ever. Our fridge wasn’t cooling properly so we booked an appointment. The first guy didn’t even show up or call us. Sometime later the second guy came and gave us an estimate. It was quick and we had to pay the whole $600 right there and he didn’t even explain what was wrong. Anyway he ordered the parts and they arrived. The third guy came and looked at the fridge, and told us the last guy’s diagnosis was wrong. He had to order new parts and had to come back at a later date. He also told us the cost would end up about $100 cheaper. So we called the customer service to ask for a refund of $100 but they were no help. The lady said we needed to call the billing department but couldn’t give us the phone number, just an email address. We emailed the billing department but no answer. The third guy came back to repair with new parts and it started cooling again. However, now the ice-maker stopped working immediately after the repair. We called to have someone come and take a look at it and the guy came, told us this is a whole new issue, had nothing to do with the recent repair and he charged us $200. We were also told it would cost us another $900 to fix the ice maker. I will not use them again.
Courteous, professional
Brad let me know ahead of time when he was arriving. Friendly, knowledgable and took care of the problem.
Unfortunately, we had a lovely technician who was very knowledgeable, but broke our washing machine. It started with a small leak we asked to fix, but he put in a defective valve which burned out the washer's computer board, rendering the machine useless. So, now we are forced to buy a new machine. Sears Home Services refunded me the labor fee, but not the tech fee of $129, since that is a non-refundable charge. However, i think if someone causes your machine to break, then the customer should not be out-of-pocket at all, especially, since I have to purchase a replacement. This is not the quality of service I expected from a reputable company like Sears. I'll never choose them again. And trying to contact a live human who can help over the phone is the MOST frustrating experience. I got transferred SIX times and no one was really helpful. They were nice, but not helpful. So done with this company. Enjoy the $129 charitable contribution I made to your organization. Apparently, you need it more than I do to maintain the horrible service you provide.
He told me that is better to cancel warranty home because in the future you won’t replace my AC, he said don’t spend more money with Sears home warranty, what kind of employees you have, I’m thinking to cancel because I’m scared that you won’t fix my AC in the future
Ben did an outstanding job today, he fixed everything that needed to fixed and beyond. The last service technician had taken off the back panel on the refrigerator without telling me, I had no idea it was even off. Ben found that it was off and replaced the screws and put I back where it belonged. I'm very satisfied with Ben's work. I'm very unsatisfied with the last service man and customer service offered over this past month, and non communication that I've not received from your company. The fact that I've had to call multiple time to find out why my repair was taking so long is absolutely ridiculous and unsatisfactory. I hope that this review will help with future service calls and I will not need to deal with these issues again. I've always gotten extended warranties, but after this I'm wondering if I even want to extend my warranty this time.
The tech was very nice and friendly
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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