Useless visit and waste of time and money from Sears technician
He came, collected the money, diagnosed something, mentioned that he can’t fix it and left. At least he could have informed which part failed, who can fix it.

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
He came, collected the money, diagnosed something, mentioned that he can’t fix it and left. At least he could have informed which part failed, who can fix it.
I called for A/C fix. 90 degree outside and A/C quit. They said they'd have a tech out on 8/15...2 weeks later. And the time window was 8am to 5pm. At 5:30pm I got an email saying they weren't coming. and new date was 8/22 between 8am and 5pm. At 5:35 I was told they weren't coming and got new time window of 9/2 between 8am and 5pm. Not allowed to speak to human. My account "was assigned" to an AI.
Finally got better service and what was identified as the problem which was resolved.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Brent was nice(8/19/25), but did not find the problem.My washer started making the noise again not 20 minutes after he left(so I recorded it). Sears service concerning my washer (3 scheduled ALL DAY appointments) has been awful. The first scheduled day (8/13/25) I got a text at 4:40 the tech cancelled(after waiting all day 8-5:00!!) The second scheduled day(8/19/25)Brent came. I paid $65 and waited all day for nothing. The third scheduled day(8/21/25) I got a text at 1:45 the tech was on his way!!!! He never showed up. At 4:50 he canceled!!! TERRIBLE SERVICE!!! Not like the old Sears at all!!!! I notified my Home Warranty Company of the terrible service and asked for another provider.
I will NEVER use this company again. First technician came out and condemned a drain pump, two weeks later second technician came out and said it wasn't the drain pump, but a broken wire. Got part but no technician ever came back to repair. Every time I had an appointment scheduled it kept being rescheduled automatically, 12 times. You CANNOT get a live person on the phone. After a month, I gave up and called another appliance company who said it was not a broken wire, it was plugged with lint and needed to be cleaned. So I have paid for two parts and two diagnostic fees with no chance of getting my money back. This was the most frustrating service need I have ever had. Never again
Nate was awesome! Very helpful and informative. Got the job done and I am very pleased.
Would not recommend, at all. I was scheduled for an appointment (7a-6p) - forcing me to take an entire day off work. I received constant text communications to verify/confirm appointment and then notification of a “window” the technician was to come. Needless to say, I go to check the tracker and it shows that I MISSED MY APPOINTMENT. Not possible when I was home all day, no text or phone call from technician to say they were at my property. On top of this, the phone number and chat options were all limited so I could not even speak to someone to explain this was an error on their end. Would not recommend and will not use in the future.
He came in and got the issue fixed
Strike 3..Sears Home Services is the worst company. Tech once again did no call/no show then stated I refused service. I did have a virtual diagnostics appt on Tuesday but that's about it. My washer is not going to repair itself virtually. Please dont bother calling their customer service department you'll just be redirected to warramty company and don't ask for a supervisor because they dont exist. I work in customer service, assist customers on a daily basis and this type of customer service would not be acceptable. This company is a joke!
If I could have given a 0 I would have. So one minute he was outside and the next minute he was gone he did not say anything. I’m not sure if he even fixed anything. I don’t know if he’s coming back, no communication. I have no clue what’s going on. I called the 1-800-469-4663 and I can’t seem to get a hold of anyone. What option should I choose.
The service tech was excellent! He was very pleasant and knowledgeable about the problem!
Shael kept me informed of his arrival and was very efficient and professional. He got us back up and running and was a pleasure to deal with. Additionally the service as a whole offered a quick appointment whereas as local provider never even got back in touch.
Technician was very respectful and knowledgeable. Explained things I didn’t know about the dishwasher. He was timely and professional.
If I could give zero stars, I would. This company charges outrageous labor rates with absolutely no transparency. When I asked how the rate was calculated, no one could give a straight answer — because apparently, no one is available to speak to you. I tried multiple times to contact someone, and every attempt was met with silence. The support email addresses they provided? Bogus. They bounce back or go unanswered, leaving you in the dark with no resolution. It’s incredibly frustrating to deal with a company that hides behind broken communication and inflated costs. If you value your time, money, and sanity — look elsewhere.
When Sears closed its retail locations someone accidentally left a computer plugged in somewhere. A Sears Home Services chat-bot will happily schedule appointments for repair technicians who don't exist. The appointment times, rescheduled times, and further rescheduled times come and go without any technician or repairs - only the ghost in the machine.
He is knowledgeable and personable. What a great customer service experience. Even though AHS has been frustrating, our technician has been so helpful.
Technician was friendly and very helpful. There were times when I needed to speak to a live person because your AI was not helpful.
Chris was very professional and he answered any questions I had.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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