Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
I have a simple wall/window AC unit in our sunroom. It would not turn off and I smelled some burning plastic. A burned relay is quite common and it needed a new control board. I was going to do it myself but discovered I bought an extended warranty. Great! But 2 months later and 6 appointments later (no shows, wrong parts, ‘don’t know how to do this’, and it is not repaired.). Now that it is warm I will probably end up doing it myself.
I had a service person come out yesterday to clean our washing machine out—I do use a regular tablet cleaner—and we have had it cleaned in the past (successfully) but soap scum does build up inside the washer basket. The service person was here a total of fifteen minutes, he unscrewed the bottom, cleaned that portion and did not bother with the washer basket. I have spent the last 18 hours and have used four or five affresh tablets to no avail. I tried to call Sears for a refund and was in AI limbo, finally got a human who said I had to send an email to get a refund. Guess what, the email was for an entirely different company that assists disadvantaged children. I will be disputing the charge and have called a local repair service to do what should have initially been done. It makes me sad, as we have used Sears multiple times in the past, but the last three calls have been complete fails.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Never again Sears! Washing machine stopped draining and we called Sears out for a $129 diagnostic visit. Repair man came out next day (Monday) and said he needed to order 2 parts and would be back Wednesday. He required that we prepay upfront for parts and labor. RED FLAG. I received notice the day before that appointment that the parts were ordered and that tracking would follow (never received). However, this appointment was automatically rescheduled to the following Monday. We waited all day on Monday and the tech never showed. He finally called me after 5pm to say he couldn't make it because his truck broke down and he needed to reschedule for Thursday - next week. I called Sears and spoke to customer service who said the manufacturer had not sent the parts yet, even though their website showed the same 2 parts ordered and delivered twice. No one knows what happened to the previous two orders. I was told the parts were ordered again on Monday (day of last appointment) and that the new date of the following Thursday was tentative because the parts, ordered a third time, might not be in yet. Once I receive the parts, I am supposed to call them to schedule a time to come out. There supposedly is no tracking number so no one knows what happened to the previous orders. But yet they know that the parts won't be delivered until next week. Going on 3 weeks of no washing machine. Ridiculous.
My technician was quick knowledgeable and to the point. The hardest part was waiting on the parts👩🏿💻😒
When I called for a service technician, I was asked to give them my credit card information before they even came here. I told the guy that I don't do that bc of all the scammers and annoying spam calls. He agreed. When I called back a girl answers and doesn't have me in their system and proceeded to ask me questions about my identity. I have had my phone a year now with no spam calls, until after I called back. I have had 20 spam calls within 2 days. When I call back it says, "This number is not in service". I will never hire anyone from Sears to work for me.
Repair person ordered parts - which were sent to my home. No one has come back to install and now the site says my order is closed. When I try to get to customer service- there are no options for this situation in the system and no person to talk to. Just AI, which is not able to help. Maddening!
There was ice buildup in the top freezer compartment of our Whirlpool Refrigerator. There was also unusual condensation in the refrigerator compartment. The Sears Home Services technician Minh did an excellent job in solving the problem by de-icing and cleaning the drain hose. He arrived within the designated time range, was polite and explained what he had done. Very satisfied!
This is probably the worst service company ever. They continually extend their ridiculous 9-hour repair window (8-5) to 7pm and then cancel around 7:30 or 8pm. They auto reschedule you whenever they want and you can never change the date. If they ever do show up, they have to order parts which takes 2 weeks and which show up in 10 or 20 separate boxes on a daily basis, and when the next repairman comes (if you can fleece get one), they say they need new parts. It just goes on and on. Don’t even try to use them - literally the worst I have ever seen.
Sears Home Services was a complete nightmare and I will never use them for a repair again, and I don't recommend you do either unless you have no other choice. Issue 1) My initial scheduled appt was three days ago. I took the day off work, and all day I was led to believe that a repair technician would arrive until after 3pm, at which point they canceled my service appt and provided me with several less convenient options for rescheduling. 2) There is no one to talk to, no phone number to call, with the exception of an AI chat, which was useless. 3) The actual service was a latch repair, which required less than 10 minutes and $25 in parts. I was then charged $299.95 in labor for "one hour" which I know is standard practice but is also criminal. 4) I was informed by the technician that this part wouldn't be covered by any warranty because the QR code that was on the back of our machine that provided the serial number "Could have come from any unit" and therefore our machine did not qualify for a warranty. So, to recap, no discount for canceling the first appt with no notice, no discount for having a quick repair, no customer service to speak of, and no warranty. Should be illegal to have service this bad.
the person who came to fix my washing machine is very good professional . recomend him highly.
If I could I would rate them at a zero at this point. They were contracted out by American Home Shield to repair my refrigerator. This was in early April. They have been rescheduling my appointment without my notice at least 5 times. They were supposed to come out today and once again a chat bot reached out to apologize about them having to cancel. I have parts just waiting to be used to fix my refrigerator. This is so unprofessional and you can't speak with a real person EVER!!!
He did his job with no problems. And even told us to expect a credit. Because there were 2 parts ordered and only one was needed. That was appreciated.
If I could give no stars that's what I would do. The customer service team for Sears is awful! No one knows what they are doing. It is nothing but broken promises and unfilled expectations. They are the worst!!!! I have been trying to get them to come fix my dryer for several weeks. You schedule an appt then they cancel the next day. Then you call and you are routed 10 different places, finally you get someone who you don't understand. Or they transfer you to an AI person. This is not okay!!!!
First of all, you cant talk to a real person, I paid almost 800.00 to have ice maker fixed, and finally one week later I got 4 ice cubes. You cant call and complain. Automated crap. Then have lined up for him to come back since its still in the 30 day warranty, and so far he was suppose to come out friday, and moved it to monday, then now moved it to tuesday and not heard a word from them. SCAM ALERT FOR SURE
This is the worst experience I have ever had with Sears. I will contact yelp and publicly share our experience with contact, appointment scheduling, no supervisor to complain to, no call back. (they can't) the Sears Hub Warranty site. Two refrigerators for repair since the beginning of March. The GE was scheduled in around the first week of March. This had to be rescheduled 5 times and completed finally on May 23rd. The Kenmore refrigerator was scheduled for repair at the end of March and this appointment was rescheduled 4 times since and finally got completed today June 2nd. DO NOT PURCHASE WARRENTY FROM SEARS. TECHNICIAN WAS GREAT BUT SERVICE IS EXASPARATING FOR CUSTOMERS.
Can not say anything bad or good about the tech. My wife who was there didn't have much to say. I have NEVER used a repair service before and hopefully not again. Service charge is ridiculous, and parts are priced 3-4 times more than they are worth. I had repaired the item myself in Jan. but must have gotten a bad part, so since he did not find anything else wrong (maybe something i overlooked) I won't be paying $400 for a $100 dollar repair and only a 30 day warranty!!! I bet you really get the senior citizens with this hogwash!!!!!!!
I've been waiting two weeks for my service appointment. Today, the day of the appointment Sears cancelled and rescheduled me for 2 weeks from now. It's almost impossible to speak to a human being and somehow the AI robot doesn't care. I have medication that needs to be refrigerated and have no refrigerator. Now they want me to wait another 2 weeks while my medications are at my neighbor's house and I have to hope they're home when it's needed. Good customer service would be to fit me in the next day if they have to cancel their appointment, not make me wait another 2 weeks.
I just read Sears reply to my previous one star review and called number provided. Got same BS automated message offering new appointment in TWO WEEKS!! Same on website scheduling. I waited 2 weeks for first and second no-show appointments and not playing their game again. Contacted Thor Appliance company, who initially scheduled my warranty claim repair with Sears. They will schedule another appointment from a reliable repair service or reimburse me if I find my own. NEVER AGAIN, Sears!! ZERO STAR SERVICE!!
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
This profile hasn't been claimed by the business owner.
