Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Oh, it's brilliant really — they give you an appointment window from 7 AM to 6 PM, because who doesn't love setting aside their entire day for a maybe? And if you dare try to get some clarity, you're treated to a cutting-edge interaction with a glorified answering machine that couldn’t find a real answer. Actual human help? Please. That’s just a myth they tell in customer service training. Very poor
I would give them a zero if I could. This is the worst customer service you will ever experience. If your thinking about buying this service, first call customer service and see how difficult it is to speak with a human. Once you spend 20 min speaking with a robot, the agent will place you on hold or the phone will just hang up. No supervisor will call back. The companies they contract will just reschedule the same day they're suppose to come. This will be on repeat 4 or 5 times and Sears will not call another contractor out.
Sears Home Services is no longer a trustworthy vendor. They do not do any of there work directly. Instead they use local technicians and they have automated there customer interface so that you can not talk to a person and if you do have the privelege of getting to a foreign call center they can not help you outside preset menu options that do not cover all issues. In other words their service is terrible and you can not actually talk to a person who can help you if you get outside the standard menu driven situations. In my case, I had a tech come out to my house to evaluate my stove. They found the issue and had the part sent to my house. The part was sent to my house and I tried to scedule the follow up for them to actually repair the stove. I scheduled the follow up and waited for 4 hours for the technician to show up. The tech never showed and I scheduled another appointment. Again they never showed but this time I actually took time to call in to validate that the technician actually was scheduled and attempted to get the contact information. After two phone calls to the call center where I asked for the technician to call me they waited until after the time period expired and then sent me a text. This was very frustrating because I paid for the repair in advance. I tried working with my credit card company to get the money that I paid back since I was unable to actually talk to anyone at Sears to resolve my problem. Obviously they are very good at rejecting these claims using their AI that falsely generated records saying that they came to my house and repaired the stove when they did not. They are fully automated, do not care about their customers and do not actually employee any Americans that you can talk to to resolve issues. I have never tried to reverse a charge on my credit card before but I have also never been so pissed off and frustrated at a business without the ability to remedy an issue. Do yourself a favor and hire someone local where you can actually talk to a technician. Sears is no longer a reputable company.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
James knew exactly what was wrong and had it fixed quickly.
Professionalism at its best! Paul B was my angel today. After exhausting one month and a half of going back and forth with Home Warranty, Sears Home Services and LG, I got the right technician sent to me. Just one look and he fixed my problem and safe thousand dollar to LG. He is an amazing Technician and you should keep him happy.
Let me start by saying, if I could give them 0 stars, I would. I purchased a sears home warranty in April 2024 because we had used sears years ago and had a great experience. There is a new company administering Sears home service (Transform SR brands LLC). I had an issue with 2 appliances beginning in January 2025. The first appliance, clothes washer, took 2 months and 4 appointments to repair. The second appliance, dishwasher, is still not repaired. We have had over 6 appointments, 4 of which have been canceled with no regard for thee time that my wife has taken off to accommodate their schedule. Each appointment is scheduled for 8am - 5pm arrival time. The first part was ordered on my wife's say so, with no diagnostics of the problem. They said I could install the part when it arrived, but what am I paying for a service contract for? We initiated a complaint and another service call when the appliance continued to function improperly. After a couple of appointments being canceled by them, another part was ordered and finally placed in March. Since that time, my dishwasher now leaks which it did not do prior to them touching it. After 3 more canceled appointments in April, I have since canceled my contract. Their service people are impossible to contact and everything goes to an automated phone. Here is a number where I finally contacted a person (847-418-8223)....it is almost impossible to find! Even this person was no help though! If you're looking to be thoroughly disgusted and frustrated, by all means, give sears a go! In order to be constructive here, I need to say something, for this company to fix itself, it needs an entire restructuring of it's service department.
Our LG frig, purchased from Lowes 3 years ago, died 10 days ago, and is under warranty by Sears Home Services. We've had appts scheduled "8 am-5pm" on 2 different days and the technician didn't show up or contact us. Customer Service is impossible to get in touch with. Our son's graduation party is Saturday with 130 people attending and we don't have a refrigerator but are using a mini frig in entryway with 2 coolers we keep buying ice for daily.
Service tech very knowledgeable and personable. Will continue to use sears home services. Never disappoints
The technician
I didn't like the fact he was late for the first appointment and then lied that he was at our house and no one was home just because it started raining and he didn't want to work in it. I didn't like the second appointment when he finally showed up three hours later than said and made the comment to me that oh this must be the lady giving me so much trouble. I did like he finally fixed my AC in a decent time frame .
Sears Home Services was contacted by my home warranty and came out to check my air conditioner. In the process, the tech damaged my thermostat and said "well that's not covered under your warranty". It was working when you got here! He also pulled apart the furnace and caused damage to the panel. He was upset that I wouldn't agree that he had repaired the ac. (it was running but not cooling and the thermostat was now broken). He stayed, damaged more sections, wrote up a work order but did not give me anything, including his card or number. I am now having to pay to repair the damage done AND can't get anyone from Sears Home Services on the phone. They also refuse to answer emails. FULLY AI NOW and absolutely terrible!!!! AVOID AT ALL COST!!! UPDATE - The 800 number they added in the auto reply (probably also AI generated) just takes you back to the AI ONLY call center. How are they in business????
I posted over a year ago about Sears and how impossible it was to get to a human. I scheduled an appt, they charged me $100 deductible immediately, but there is still no way to communicate with a human, or even get a message to the company with more information about the appt. When I try to add info, it gives me an error. They say to write through FB and all you get is a bot there too. Companies that just charge your card and don't provide a way to communicate deserve to go under. I will be cancelling immediately.
I have used Sears service times for appliance repair without any issues. However, I am so disappointed by my experience on 8/21/25. There was a sewer back up in my home and as a result of the backup the washing machine was no longer working. After inspecting the washer the technician informed me that the washer is not designed to get wet and that it would cost $1600 to repair the unit. I declined the repair because repair cost exceeded the value of the washer. I still needed to submit the service call information to my insurance for reimbursement. I told the technician for my insurance claim I needed a report stating exactly what he told me which was the washer was damaged due to critical parts getting wet. When I received my receipt and the estimate neither stated why the washer damaged. I reached out to the technician when neither document stated the reason and he instructed me to call customer service. After speaking with someone I was told the documents could be reissued with the information and to allow for 2 days. After not receiving the report I reached back out and was told a report could not be issued because I declined the repair. If that was the case why did the technician not tell me or the first person I spoke with not mention it as well.
This was not a repair appointment, just an annual service. The A/C was working fine. The service men worked on my central A/C unit and said they cleaned it, put chlorine tablet, etc. Told me freon was good. I paid $140 and they left. That night the temp didn't get below 79 degrees and A/C ran all night. I called the next day and they said they would send someone 3 days later. When that technician arrived he said it would cost over $200 just to look at it! Sent him away and called a different A/C company. All of the freon had leaked out, where Sears tech didn't tighten a connection to the dryer filter. It cost me $900 for the repair. Update: Have tried to get to a real person to no avail. NO way to file a complaint! Horrible. Do not use them!
Mike was friendly, know
This is not the Sears you knew. My Kenmore Pro fridge needed repair—after 4 technician visits over 25 days it still didn’t work. I had to buy a new fridge. On that fourth visit the tech claimed he issued a refund, but after several weeks, nothing came through. When I disputed the initial failed repair costs, Sears lied to my credit card company, saying they only came once and fixed it. There’s no customer service, just an AI wall. Stay far away from Sears.
He arrived on time. He focused on and thoroughly inspected the appliance covered by the Warranty. He was very knowledgeable about the appliance, professional, and efficient with his work, great attitude, and very pleasant overall.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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