Thank you for walking us through…
Thank you for walking us through exactly which parts we’d need! We so appreciate your help!

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Thank you for walking us through exactly which parts we’d need! We so appreciate your help!
Our technician was punctual to estimated time of arrival. Very nice and fixed the issue in a timely manner. If we have any issues arrive in the future would like to have the same technician again.
Friendly and knowledgeable
Service tech is friendly and knowledgeable. My only complaint is it takes too long to get parts and appointments. That's on Sears nit the tech. I could easily be without the appliance for 3-4 weeks before it's fixed or replaced. That's too long.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
I think that the tech should be given all the parts before coming out in that way he didn't have to come out 4 different times.
Serviceman friendly and helpful. The only problem was your scheduling system. It took several weeks to get a date that worked.
The technician came in a timely manner, and he was very professional.
My 19 yr old GE Refrigerator stopped working last week I ☎️ Called my home warranty company/AMERICAN HOME SHIELD 🛡️ they called Sears’s Home Service they came out and had to order a main board /circuit board ,the following week the part came in and sears repair 👨🔧 came back out to install the part today 17 July 2025 The repair man was very nice a pleasure to speak with very professional outstanding work. My refrigerator is back up and running. I most definitely would recommend Sears 👨🔧 Repair Home Service to anyone.
I was shocked to be quoted the price of a brand-new dryer for a single replacement part, which is outrageously excessive and far beyond industry standards for such repairs. Despite my attempts to negotiate or question the quote, I felt pressured to cover the $140 diagnostic fee with no affordable repair option provided. Sears’ lack of transparency and inflated pricing left me feeling misled and taken advantage of. I strongly advise others to seek local repair services instead, as Sears’ practices are unacceptable. I’m still pursuing a refund for the diagnostic fee and caution others to avoid this company.
I used the Sears home warranty 5-10 years ago and had good experiences. This experience, however: in signing up, I was told they following, without my even asking, just as part of the pitch: 1. If I don’t use the warranty, I could have my payments refunded in full (this was offered as reason to sign up now and think further about it later) 2. If an appliance was not reparable, it would be replaced with a new one, comparable but of my choice, with a $3500 limit. Several times they “cautioned” me to remember there was a $3500 limit to replacement. Both of these were independently stated by 2 or 3 people I spoke to on the “sales” side, so it wasn’t just a single individual lying. As soon as I got to the “Claims” side, the story changed completely. that “replacement” on an appliance was a pro-ration of the used value set by them (so, exceedingly low.) And it was clear they had run across the discrepancy times before, bc early in the process the phone contact, before even sending me to claims (which be a hassle days-long process) independently offered that it might not be worth my time to seek reimbursement bc my expectations (which I had not yet stated) may be high. And he informed me of the real policy: almost zero reimbursement. And he was not surprised when I told him what I’d been told. He just said, “I wanted to let you know before you spend time on it.” So I decided to just cancel the policy. That’s when I found out there was no reimbursement, as previously promised. I ended up paying 3 mos dues, or $225, before discovering the scam and cancelling. Avoid.
Sears automated system is poor a best, with no ability to speak to anyone except an AI agent. 6 cancellations so far on Sears part, no call, only excuses that the technician is not coming and a reschedule is needed. Over 8 weeks and counting on this repair that is prepaid and parts already delivered. I have had great service in the past on other items with Sears Home Repair so I expected professional service and communication. Sadly, the only person I can talk to regarding the repair appears to be a foreign support staff and no decision authority. I normally do not write negative reviews, but the experience on this issue is amongst the worst I have ever had. Please do better!
I had a refrigerator issue. you can't speak to a human, only schedule online or phone (press 1, 2 etc.). The technician was prompt and courteous. He spent about 2 minutes diagnosing I needed a new compressor. $1400 or buy a new refrigerator. I said I wanted a day to decide. Unfortunately I couldn't call him back so I made a new appointment. I decided to fix it since it was an expensive refrigerator. He ordered the compressor and had it drop shipped to my house. When the day came to install it, the system cancelled my appointment saying the part wasn't there, IT WAS. It was reschedule and subsequently rescheduled FIVE times. I eventually bought a new refrigerator. Now comes the hard part, trying to get a refund on the $1400 compressor. The first thing I needed to do was return the compressor at my cost! $65. The instruction were contradictory but fortunately I did the right thing. After shipping it back I went to their web site to enter the tracking info where it then told me to submit a photo of the package. DUH, I already sent it back like they required. We will wait and see if the refund gets processed.
I had sears home service for a couple of months. I made a repair appointment then cancelled it. They charged me $100 for the appointment. I asked for a refund because I cancelled appointment. That was over a month ago. After 10 calls to customer service and quality I have not received a refund. They are totally useless. DO NOT EVER GET A MAINTENCE PROGRAM WITH THEM. THEY ARE A SCAN\M.
Wasted 9 hours waiting on technician - no communication during day - now Sears has moved service 2 days out - state service between 8AM and 5PM - guess I waste another day while I wait on poor service
I have used Sears before and they have good technicians. Unfortunately their new dispatch system allows only AI driven interaction. The first appointment was a no show without any heads up. The second was a good tech but he had not gotten the model number or the issue from the dispatch system. Since he didn’t have the part, it would have been a month from initial call to repair so I went someplace else. Worst of all, with two scheduled visits that added no value, I mailed a letter to the corporate headquarters. Result… we are keeping the diagnostic visit payment and really don’t care about our poor service or ineffective dispatch system. BEWARE… this is no longer the service it once was! Use another service.
Pleasant, friendly, courteous, and clean in my cluttered home. He kept me aware of when he was arriving giving me time to properly put up my dog. His expertise was greatly appreciated and his knowledge of understanding exactly what my dryer required to be working properly again.
The technician came out to troubleshoot why my air conditioning was not cooling effectively. At the end of a number of hours he stated that he would need to schedule a separate appointment to come and troubleshoot, that this was only an evaluation appointment. He scheduled the next appointment for a week and a half later, and then left. I went to turn on my air conditioning, as the temperatures were in the 90s outside, only to find that my unit was off. I went downstairs and found that my HVAC unit had been taken apart and not put back together. There are no phone numbers for Sears Home Services to reach anybody, and when I finally was able to get a hold of somebody, in india, I was told that my issue was being escalated and that the technician would be back out in a week and a half to fix the problem that he had caused, where my unit was now disassembled and non-functional. I expect when somebody comes to do work that they do not leave it in worse condition than they found. I will have been left without air conditioning for a week and a half now in temperatures above 100°.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
This profile hasn't been claimed by the business owner.