Tesla receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor customer service and unreliable service centers. Customers frequently report long wait times and unresponsive staff, particularly in locations like Birmingham and Toulouse, leading to a sense of neglect and dissatisfaction.
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While some consumers appreciate the quality and performance of Tesla vehicles, such as the Model Y and Model 3, these positives are overshadowed by the widespread complaints about service issues. Instances of misleading test drive promises and inadequate support during repairs further contribute to the negative sentiment. Although a few reviewers share positive experiences with specific products like the Powerwall, the overall consensus highlights significant dissatisfaction with Tesla's service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
1,000
100%
+0.4
● Low
1.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.7▲ 0.4
12-month avg
1.6
All-time
1.9
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.4
42
Sep 24
1.9
33
Oct 24
1.6
29
Nov 24
1.9
49
Dec 24
1.7
36
Jan 25
1.9
41
Feb 25
1.6
38
Mar 25
1.1
46
Apr 25
1.3
28
May 25
2.0
30
Jun 25
1.5
32
Jul 25
1.8
14
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 70 positive reviews
Customer service40%
28 mentions
Website & app9%
6 mentions
Easy to use4%
3 mentions
Selection3%
2 mentions
“Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden”
On “Customer service” · Jul 15, 2025
Top complaintsof 425 negative reviews
Customer service45%
190 mentions
Charges6%
27 mentions
Payment issues4%
19 mentions
Delivery4%
19 mentions
“Tesla has the worst customer service on earth”
On “Customer service” · Jul 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
That you’re being lied to when you put down your 250 deposit
Went into Tesla to buy a vehicle put down $250 picked out my car gave all the information I needed to get approved came in the next day. They told me they didn’t run my credit but they’re sorry another sales person sold the vehicle . I was told that they would be sending me my 250 back. I went next-door and I bought a brand new Mustang mock E. Then I was told they ran my credit after I bought a car and they told me I didn’t get approved so now they’re keeping my 250. What a scam.
Un intervention d'un technicien était prévu ce matin entre 8h30-12h00, puis un message me précise en début de matinée le créneau d'intervention : 10h-11h.
Sauf qu'a 13h00 personne n'était passé malgré mes envois sur la messagerie de l'application.
Ce n'est qu'à 13h30 que j'ai reçu un message pour me dire que le rdv était décalé à un autre jour.
Comment se bloquer une 1/2 journée pour rien...
La politesse et la courtoisie commerciale voudraient qu'on soit contacté avant la fin du créneau, et si possible qu'on nous contacte directement, mais Tesla n'en n'a rien à faire du service client.
Vivement que la concurrence rattrape le retard techno des batteries pour qu'on puisse les envoyer balader...
Tesla hat einen unzureichenden Kundenservice, zu lange Wartezeiten in Telefonschlaufe, Reparaturen sind sehr teuer - ich habe drei Teslas gekauft von 2014 bis 2919, nun aber auf Mercedes gewechselt.
Leider besitze ich als Zweitwagen noch einen Tesla Model X: beim letzten Software Update wurde am Fahrasistenzsystem fehlerhaft "gebastelt", was wegen einer Phantombremsung und eine ungewollten Spurwechsel auf der Autobahn fast zu einem Unfall führte.
Klammheimlich habe sie heute einen weiter Update veranlasst, um die Fehler zu korrigieren. Ich konnte dann 45 Minuten nicht wegfahren - ohne Vorwarnung!
Musk hätte genügend Baustellen in seiner Firma.
Grössenwahsinn kommt vor dem Fall.
Für mich ist klar - nie mehr TESLA!
What electric vehicle models does Tesla currently offer?
Tesla currently offers the Model 3 sedan, Model Y SUV, Model S luxury sedan, and Model X SUV. The company also produces the Cybertruck pickup and Semi commercial vehicle.
How long does it take to charge a Tesla?
Charging time varies by method: Superchargers can add 200+ miles in 15 minutes, while home charging with a Wall Connector typically takes 6-12 hours for a full charge. Level 1 charging with a standard outlet takes 24-48 hours.
What is Tesla's warranty coverage?
Tesla provides a 4-year/50,000-mile basic warranty and an 8-year battery and drive unit warranty with varying mileage limits by model. The warranty covers manufacturing defects and certain component failures.
Can I schedule a test drive online?
Yes, you can schedule a test drive through Tesla's website or mobile app. Simply select your preferred location, date, and time, and a Tesla representative will confirm your appointment.
All 10 questions →Show fewer questions
What are Tesla Service Center hours?
Most Tesla Service Centers operate Monday through Saturday from 8:00 AM to 6:00 PM, with some locations offering extended hours. Hours may vary by location, so check your local service center's specific schedule online.
How do I contact Tesla customer support?
You can contact Tesla through the mobile app, by calling 1-877-79-TESLA (83752), or by visiting a Tesla store or service center. The mobile app offers 24/7 support for many common issues and questions.
What is Tesla's return policy for vehicle purchases?
Tesla offers a 7-day return policy from delivery date, allowing you to return your vehicle for a full refund minus a $1,000 fee and any usage charges. The vehicle must be in the same condition as delivered with under 1,000 miles added.
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Tesla Northampton Absolutely Shambolic Service – Should Be Avoided at All Costs!
I am absolutely FUMING after my experience with Tesla Northampton. I sent my car in for service, expecting at least a basic level of professionalism, but what I got back was an absolute disgrace. Not only did my car return with MORE ERRORS than it had before, but it was also FILTHY – clearly not valeted, not even a basic wipe-down.
The only thing Tesla Northampton seems to care about is their extortionate £165 per hour labour charge and getting their precious 5-star review – well, here's the TRUTH: their service is BELOW ANY STANDARD!
Trying to speak to anyone about my concerns was an absolute joke. The place is like a GHOST TOWN – nobody to help, nobody to explain anything, just an empty showroom with zero accountability. The moment you've handed over your money, they couldn't care less.
And let's talk about the bigger issue – if you buy a Tesla, you are basically LOCKED IN to Tesla service centres because there are barely any independent garages willing to touch these cars. So unless you want to be held hostage by Tesla's incompetence, DO NOT BUY A TESLA!
I want my money back. This has been the worst customer experience I have ever had with any car manufacturer. Tesla might make fancy cars, but their service is abysmal, and I regret ever buying into the hype. Avoid at all costs!!!
Jeg har kontaktet Tesla uden svar. Det må da være muligt, at få leveret bilen med ekstraudstyr. Her tænker jeg på lakeret som det grønlandske flag. Og med et lille klistermærke, Fagforeninger nej tak.
Enttäuschend und unprofessionell!
Wir hatten einen Termin zur Besichtigung des Model X und mussten zwei Stunden warten – ohne jegliche Information. Erst auf eigene Nachfrage wurde uns mitgeteilt, dass das Fahrzeug nicht verfügbar sei, da ein Update, das ursprünglich nur 15 Minuten dauern sollte, nicht abgeschlossen werden konnte.
Der Deal ist dadurch geplatzt! Hätten wir nicht selbst nachgehakt, hätten wir wohl bis Ladenschluss vergeblich gewartet. Kein proaktiver Hinweis, keine Entschuldigung – mit ein Schulterzucken und ein knappes „es tut mir leid“.
Besonders ärgerlich: Wir sind 150 km angereist, nur um mit leeren Händen wieder zurückzufahren. So sollte Kundenservice nicht aussehen!
Avoid. the powerwall in the UK. The technical support is utterly useless. Bought the powerwall 2 last July. Took nearly six months to get on the Octopus flux tariff. Then a big storm, and powerwall worked to give us power during outage. Then it went on the fritz. Hasn't worked since. Their customer care utterly useless. In nearly 2 months we've been given a reference number for our complaint and been told we've been 'escalated to tier 2' whatever that means. I can't think of any other company that has treated me with such contempt.
Le service après vente est une catastrophe. Votre voiture vibre fait de bruit lors des accélérations et des freinages. Vous devez payez pour un diagnostic. Ensuite il vous établissent un devis sur cette base. Devis que vous devez accepter avant toute intervention. Après l'intervention, plus longue de 3 jours que prévu car weekend, donc sans voiture et sans excuse, vous récupérez votre voiture après paiement de la facture et à part ce qu'il reste dans votre portefeuille,.... Rien n'a changé. Moralité une prime à l'incompétence. Plus ils se trompent plus ils gagnent
Kære Tesla Hillerød.
Vi har været forbi Hillerød afdelingen 5 minutter før lukke tid.
De havde meget god tid til os og det endte med vi købte en bil.
Ros til de ansatte.
Maria.
Tesla's Algorithm Overreach: Paying the Price for Big Tech Arrogance
The imperialistic tendencies of GAFAM—those dominant American tech giants—are becoming harder to ignore and now extend to Tesla. The company, under Elon Musk’s leadership, has exhibited a similar arrogance that knows no bounds. I spent nearly $4,000 on the enhanced autopilot feature, only to have it disabled without just cause, allegedly for not paying enough attention while driving. This is utterly unfounded; Tesla’s algorithms are flawed. But Tesla presumes to know what’s best for you.
Tesla, I demand a refund of the $4,000 I paid for this malfunctioning feature. We all need to be vigilant, as the next step will involve these algorithms preventing us from driving altogether. The company’s behaviour mirrors its CEO’s erratic tendencies.
It’s high time for the European Union to investigate this scandal.
Fin købsproces, men uigennemskuelige garantibestemmelser giver en kæmpe risiko. Mit råd vil være at melde så meget som muligt inden det første år er gået, da det så er formodningsreglen fra købeloven der er gældende.
Har haft min model 3 i fire år og inden udløb af garanti fik jeg fdm til gennemgå bilen. De fandt slør i styretøj og baghjulsophæng. Jeg bookede tid i Køge. Super kommunikation i app’en inden fremmøde og super service på dagen. Tingene på fdm rapporten blev lavet på garantien. Alt i alt en god oplevelse.
Après avoir constaté un bruit de caoutchouc à l'avant gauche de mon véhicule, j’ai demandé un devis, qui m’a été annoncé à 357 € pour une intervention sur le triangle avant gauche. J’ai accepté ce montant et confié mon véhicule en toute bonne foi.
Une heure plus tard, à ma grande surprise, je reçois un nouveau devis de 1 200 €, incluant des remplacements à l’avant droit, à l’arrière et d’autres interventions que je n’ai jamais demandées. Lorsque j’ai refusé ces travaux supplémentaires et demandé à ce que seule la réparation initiale soit effectuée, on me l’a tout simplement refusé, sous prétexte que mon véhicule (100 000 km) présentait trop de "risques".
Pire encore, pour récupérer mon véhicule sans qu’aucun travail n’ait été effectué, j’ai dû payer 116 €.
Les voitures Tesla sont 50% plus chères que le prix réel ! Mes amis sont déçus du rendement et du kilométrage très petit par temps froid ! Les produits chinois pour équivalence sont minimum 50% moins onéreux que la marque Tesla !
Jacques Gosselin
Belle voiture mais surtout ne pas avoir de problème !
Possesseur d'une tesla model 3 depuis 2021, j'ai connu un service client au petit soin pour ses clients, mais à présent victime de leur succès vos mieux prier de ne pas avoir de problème. Service inaccessible physiquement pour s'expliquer même en allant sur place un QRCODE vous accueil. Autant vous dire que si vous ouvrez un ticket incident, on vous explique qu'un feu avec de l'eau à l'intérieur c'est normal et qu'un capteur qui sonne permanence et ben c'est normal aussi, après insistance on vous demande la date et heure PRECISE de l'incident.
Autant vous dire que si vous ne gardez par un carnet pour noter en roulant les dates et heures des incidents et ben on vous clôture le ticket (les échanges sont de type sms sans aucune formule de politesse comme avec un pote!).
Bref, je ne vous parle même pas des précédents incidents gérés de manière catastrophique.
J'étais tellement content de ma voiture, que je suis très déçu de vous partager cette expérience qui va me faire définitivement changer de marque !
Allait faire un tour chez tesla, vous remarquerez vite qu'entre le salon SAV et l'accueil des futurs acheteurs le comportent et bien différents, vous vous ferez votre propre opinion !!!
I’ve only had the car for 2 years and already the bluetooth won’t connect to my phone. The car is of a shoddy build and honestly i regret buying one - save yourselves the stress and buy a reputable brand! As i’ve seen multiple people comment here dealing with anyone at Tesla is a nightmare. Customer service read the same script and hang up on you when you try to ask them anything that deviates from their pre-learned script. The car delivery was a nightmare with the car being badly scratched when they gave me the keys!
Yes, Tesla offers financing through Tesla Financing with competitive rates and terms up to 72 months. You can also secure third-party financing or pay cash, and leasing options are available for most models.
How do I find Tesla Supercharger stations?
Use the Tesla mobile app or your vehicle's navigation system to locate nearby Supercharger stations. The system shows real-time availability, charging speeds, and can route you to stations along your planned trip.
What maintenance does a Tesla require?
Tesla vehicles require minimal maintenance compared to gas cars - mainly tire rotation, cabin air filter replacement, and brake fluid checks. The mobile app will notify you when service is recommended, typically every 12,500 miles or annually.
