Super customer service
Super customer service, problem swiftly and efficiently resolved

SURI is a B Corp™ certified company that specializes in the design and production of sustainable electric toothbrushes. Committed to transforming oral care, SURI offers a range of high-performance sonic toothbrushes that prioritize both functionality and environmental responsibility. Their products are designed to turn daily oral hygiene routines into enjoyable rituals, promoting better dental care while minimizing ecological impact. Targeting environmentally conscious consumers, SURI appeals to individuals seeking effective and aesthetically pleasing oral care solutions. By integrating innovative design with sustainable practices, the company positions itself as a leader in the eco-friendly personal care market. Customers can explore their offerings at trysuri.com, where they can find award-winning products tailored for modern lifestyles.
Consumers overwhelmingly praise SURI's sustainable electric toothbrush for its effectiveness and excellent customer service. Many reviewers express their love for the product, highlighting its ability to clean teeth thoroughly and maintain gum health.
The toothbrush's long battery life and appealing design also receive positive mentions, with users appreciating the minimalistic approach. Fast delivery and responsive aftercare are frequently noted as standout features, contributing to a positive overall experience. However, some customers report issues with battery life, stating that their toothbrushes died sooner than expected and that replacement fees were a concern. Despite these criticisms, the majority of feedback remains highly favorable. Overall, SURI's toothbrush is well-received, with a strong emphasis on quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.8 | 96 |
| Jun 25 | 4.7 | 545 |
| Jul 25 | 4.8 | 359 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The after care when I experienced a problem was excellent”
“Horrific customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Dental Services.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: SURI - Sustainable Electric Toothbrush | B Corp™ is #1 of 5 on overall rating in this group.
500 reviews of SURI - Sustainable Electric Toothbrush | B Corp™. Filter by what matters to you.
Super customer service, problem swiftly and efficiently resolved
I love everything about the Suri experience and my teeth have never felt so well brushed as opposed to scrubbed. The travelling case and carry bag are good bonus options too.
So happy with the Suri toothbrush. Straight away my teeth felt dentist clean. Its sleek design and easy storage are both bonuses - love it!
Incredible toothbrushes, case and replacement heads. Horrific customer service. Never been more confused or frustrated asking simple questions in my life.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Best decision ever. This is the best decision for oral health I have made.I know Damian Walmsley and this is what pricked my interest because he is an oral expert. You hardly ever have to charge the too.
Quick, resolutive and understanding.
I purchased as a gift for my Grandson and am delighted
This is the second Suri toothbrush I've bought as a present for family/friends. Everyone loves the Suri toothbrush and all the things that it encompasses. Purchasing is an efficient process and as with everything else Siri, the packaging design is beautiful!
I left a poor review due to the low quality of this toothbrush and the company policy of replacing rather than repairing any faulty products. Suri got in touch offering a refund, but then they realised I bought the toothbrush from a high street retailer so they retracted the offer. I asked whether they could process a refund directly and I never heard back. I would avoid this brand. I have returned to Oral-B.
Love these wash bags. Now have one in fog and one in charcoal. Love the feel of them and you can fits loads in them too.
My suri would not charge, I had it replaced within days. Absolutely first class service from suri team. My niece is an ambassador for suri so I am so proud to own a suri.
Quick delivery. Love the product. Works beautifully. Really enjoying it
Great customer service on a query with an order I had .
I love this toothbrush it’s amazing.
Love the toothbrush! Service was fast, how to use was helpful.
Next contingent of brushes arrived when they said they would. Very pleased with the product. So far does everything promised. Battery life amazing!
SURI is a B Corp™ certified company that specializes in the design and production of sustainable electric toothbrushes. Committed to transforming oral care, SURI offers a range of high-performance sonic toothbrushes that prioritize both functionality and environmental responsibility. Their products are designed to turn daily oral hygiene routines into enjoyable rituals, promoting better dental care while minimizing ecological impact. Targeting environmentally conscious consumers, SURI appeals to individuals seeking effective and aesthetically pleasing oral care solutions. By integrating innovative design with sustainable practices, the company positions itself as a leader in the eco-friendly personal care market. Customers can explore their offerings at trysuri.com, where they can find award-winning products tailored for modern lifestyles.
This profile hasn't been claimed by the business owner.