Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Nervous about ordering an Electric Car but from the moment I clicked on my chosen car, the Octopus team have been fantastic, informative and knowledgeable to help ease my fears. All aspects of my order and mow me living with the car has been made easier and travelling around the country is so easy now, thank you
Aaron at Octopus has responded to every single message I have sent with professionalism and kindness. He has been so supportive from the start of my EV lease and even going over and above on matters that are not really his department, which he seemed to understand and know better than the other person I spoke too! I really hope that Aaron stays with Octopus as his expertise is what keeps customers happy. A personal thank you to Aaron and now we are finally sorted and all up and running with our new EV we love it! My only request to improve service further is to make sure within initial emails that clients are aware that they may not be able to drive their new EV on the first day it is delivered if there isn't sufficient energy for travel and work commutes depending on timing. All in all, I'm a very happy Octopus customer! Thank you Aaron!
Very simple and smooth transaction with this company. I applied for a EV through my work scheme and couldn’t fault the process at all. Octupus have been in contact from the get go and have never seen a company reply so quickly and answer so many questions. I was looked after by a lad called Charlie who went above and beyond to get me my best deal and something which suited me the best. He was that helpful I even went with his suggestion for my EV. Top work also from the EV charger installation team who completed my survey etc within days. This whole process has been completed within a week and can’t say I’ve been happier.
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I initially had a negative experience with Octopus after my car was stolen (difficulty getting a replacement, not able to take the replacement abroad, billed for stuff that was stolen with the car) which left me significantly out of pocket. However on recognising what I had gone through and the costs I had incurred, Ryan and the Customer Care team reached out to me, reviewed everything that had happened, were extremely apologetic and understanding, and made things right
Rihanna was super helpful, talked me through multiple options and took the time to help me choose the correct car that was my fit. I truly appreciate that she was not trying to sell me what she wanted but assessed my need and provided options based on my requests. She is amazing and I found that my experience was very smooth.
Brilliant customer service! Received fantastic support and was very patient!
I wont speak to my experience with the actual dealer, but I would honestly be remiss to not leave a review about my Octopus experience, my experience with an unbelievable astute and proactive employee of yours. Maddie Lythgoe was an absolute star, always attentive and polite but more then that always looking to go the extra mile chasing internal teams and third parties. This woman needs and deserves a raise/promotion. Thanks for all the effort Maddie :)
Taylor has been very helpful rectifying only minor things but they meant a lot in providing A* service
Can't recommend enough. Seemless process from start to finish and communication was excellent. Mei who dealt with my order was very good and provided all the info I needed including delivery and tarrifs etc. also a mention for Gustave who fitted my charger, explained everything clearly and did a great job of the charger fit.
The contact was very good and supportive . The team answered all my questions and guided me through the process with ease.
I've signed up to the Octopus EV cars through my company's Salary Sacrifice and thought that on top of the wide range of vehicles available through the scheme, the person from Octopus Energy who interacted with me throughout the decision process (her name is Amy Yates) was extremely patient, very reactive and professional. It took me quite a while to make a decision on the car and I had a lots of different questions at various stages of the process, but Amy was very patient and helpful throughout.
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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