zooplus.se is an online pet store that specializes in providing a wide range of pet products, including pet food and accessories. Serving pet owners across Europe, the company offers a comprehensive selection of items for various types of pets, such as dogs, cats, small animals, fish, birds, and horses. Customers can find popular brands like Hill's, Royal Canin, and Bosch, ensuring quality and variety in their pet care choices. The platform emphasizes convenience with features like free shipping on orders over 499 SEK, quick delivery to customers' doorsteps, and easy returns. Additionally, zooplus.se offers promotional discounts for first-time customers and loyalty rewards through its membership program. By focusing on affordability and a broad product range, zooplus.se aims to meet the needs of pet owners looking for reliable and accessible pet supplies.
Zooplus.se receives mixed feedback from its customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the company for its quick delivery, with comments highlighting "snabb leverans" and "bra priser" as standout features.
Consumers appreciate the availability of trial bags for picky pets, which has helped them find suitable food options. However, a substantial number of customers express dissatisfaction with the service, citing issues such as delayed deliveries and poor customer support. Complaints about the necessity of creating an account to place orders and the overall website experience are also common. While some customers report a smooth ordering process, others describe their experiences as "undermålig" and frustrating. Overall, Zooplus.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.6 | 10 |
| Oct 24 | 2.0 | 25 |
| Nov 24 | 2.5 | 23 |
| Dec 24 | 2.3 | 29 |
| Jan 25 | 3.0 | 25 |
| Feb 25 | 3.5 | 24 |
| Mar 25 | 3.5 | 24 |
| Apr 25 | 3.1 | 19 |
| May 25 | 3.1 | 17 |
| Jun 25 | 3.5 | 20 |
| Jul 25 | 3.7 | 7 |
| Aug 25 | 2.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The most compassionate company I have come across, made purchase from them, had to have my cat put to sleep from illn...”
“We were trying to contact the customer service of both zooplus and the delivery partner, and both of them were referr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.7 out of 5 (poor) | 3.2 out of 5 (fair) | +24% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: zooplus.se is #5 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 2.7).
500 reviews of zooplus.se. Filter by what matters to you.
Äntligen har ni tagit in vettig personal Väldigt trevlig tjej som jag pratade med idag kl 08:30 Hon borde ni uppskattat mer Er andra personal är väldigt otrevliga Hon hette Emma som var så trevlig Lämnade ordernummer så ni kan se vem de var Hon gjorde ett klagomål idag för en bur som har skadat golv
Jättenöjd! Beställer ofta från Zooplus och är alltid supernöjd. Snabba leveranser, bra priser och ett stort utbud av produkter för mina husdjur. Allt kommer väl förpackat och i tid. Rekommenderas varmt!
Gillar sidan och beställer där ofta men kunde ej välja att donera mina poäng eller köpa någonting gratis för det eftersom sidan tvingar en att handla för minst 199 kr utöver varorna/donationen, så lönesystemet är helt lönlöst och enbart för att tvinga kunder att betala 199kr om de vill lösa in poängen i form av donation eller varor.
Quick answers to the questions people ask most.
Yes, zooplus.se is a legitimate company with a significant number of verified reviews. Customers have shared their experiences, reporting both positive aspects like quick delivery and negative ones regarding customer service.
While some customers have expressed concerns about delivery issues and customer service delays, many reviews indicate genuine transactions and satisfaction with products. It's important to consider the range of feedback.
Zooplus.se specializes in pet supplies, including food for cats and dogs. Many customers appreciate the variety of products available, including trial sizes for picky pets.
Zooplus.se typically accepts various payment methods, including credit/debit cards and Klarna. Customers have noted the ease of the checkout process, although some have mentioned issues with account creation.
Customers can reach out to zooplus.se's customer support through their website. However, experiences vary, with some users reporting slow response times.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 44% are 1–2★.
Tienda online muy confiable. Puede que los pedidos a veces se demoren más pero vigilan la huella de carbono. Atención al cliente siempre me ha resuelto cualquier incidencia que haya ocurrido.
Har beställt kattmat ett antal gånger senaste året. Allt har funkat bra utom första gången då Post Nord åkte till Åkersberga norr om Stockholm istället för Tyresö söder om Stockholm. Detta innebar runt 14 timmars väntan hemma fördelat på en fredag samt måndag.
Ze beloven gratis verzending, maar je krijgt dat nooit voor elkaar!! Daarnaast proberen ze je nog allerlei onzin als spaarplannen aan te smeren. Slecht bedrijf!!
Alltid snabba leveranser till dörren och fräscha produkter med bra bäst före datum. Så bekvämt att slippa hämta paket på 15 kg. Här finns allt jag behöver till min Tintin 🐕🐾🐾🐾
Det sägs att man bör stötta sina lokala affärer men i detta fall föredrar jag att köpa all min kattmat hos Zooplus. Varför? Prisskillnaden är enorm. Varför ska jag betala mer än 60% på samma vara när jag kan få det billigare? Dessutom har Zooplus snabb leverans så det finns inget att klaga på.
Besviken på hanteringen av min beställning Vi fick hem en stor leverans där paketet var kraftigt skadat vid ankomst. Nästan alla varors förpackningar var mosade eller trasiga, och en av produkterna var dessutom skadad. När jag kontaktade kundtjänst för att få en ny av den skadade varan, fick jag svaret att det inte gick eftersom produkten beställts med intjänade poäng. Jag förstår inte varför det skulle spela någon roll – det är fortfarande en vara jag “betalat” för, och jag vill självklart inte ha en trasig produkt oavsett hur den har beställts. Jag hade även förväntat mig någon form av ersättning för att så många förpackningar var förstörda. Istället fick vi endast poängen tillbaka för den skadade varan samt en rabattkod på 10 % till nästa köp. Det känns inte tillräckligt, särskilt när hela upplevelsen var så pass negativ. Oavsett om felet låg hos PostNord, så är det butiken som är ytterst ansvarig för att kunden får en beställning i bra skick. Just nu känns det tveksamt om vi ens vill fortsätta som kunder. Väldigt tråkigt bemötande.
We ordered dog travel box from zooplus. They were marketing 1-2 days delivery, but the product didn't arrive. We were trying to contact the customer service of both zooplus and the delivery partner, and both of them were referring to each other. Zooplus was giving fake promises every day during the complaint period and they didn't take any meaningful actions to help us as a customer. Same thing happened previously with zooplus when ordering bigger parcel and they promised to fix the issue, but as we saw, they didn't fix it. Edit. Once the parcel arrived, super late of course, the product was broken. Thank you Zooplus!
Purchased Proden Plaque Off. arrived ok but it is a French product so I am unable to read the instructions! I’ve requested a refund even though I had opened the product before realising. Let’s see what happens….
We placed an order for a dog travel box which we never received. We tried contacting the courier and they refer us to zooplus and Zooplus are blaming the courier
Bästa företaget!!! Rekommenderas!! Mitt paket kom bort på posten. Jag ringde kundtjänst och fick hjälp direkt. De skickade genast samma varor som jag fick efter två dagar. Dagen efter kom ett paket med en massa extra produkter som plåster på såren. Så underbart snällt!
Har varit kund hos zooplus sen 2016. Men nu väljer jag att avbryta. Dom håller helt enkelt inte måttet längre.
zooplus.se is an online pet store that specializes in providing a wide range of pet products, including pet food and accessories. Serving pet owners across Europe, the company offers a comprehensive selection of items for various types of pets, such as dogs, cats, small animals, fish, birds, and horses. Customers can find popular brands like Hill's, Royal Canin, and Bosch, ensuring quality and variety in their pet care choices. The platform emphasizes convenience with features like free shipping on orders over 499 SEK, quick delivery to customers' doorsteps, and easy returns. Additionally, zooplus.se offers promotional discounts for first-time customers and loyalty rewards through its membership program. By focusing on affordability and a broad product range, zooplus.se aims to meet the needs of pet owners looking for reliable and accessible pet supplies.
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