bra lätt att beställa
bra lätt att beställa

zooplus.se is an online pet store that specializes in providing a wide range of pet products, including pet food and accessories. Serving pet owners across Europe, the company offers a comprehensive selection of items for various types of pets, such as dogs, cats, small animals, fish, birds, and horses. Customers can find popular brands like Hill's, Royal Canin, and Bosch, ensuring quality and variety in their pet care choices. The platform emphasizes convenience with features like free shipping on orders over 499 SEK, quick delivery to customers' doorsteps, and easy returns. Additionally, zooplus.se offers promotional discounts for first-time customers and loyalty rewards through its membership program. By focusing on affordability and a broad product range, zooplus.se aims to meet the needs of pet owners looking for reliable and accessible pet supplies.
Zooplus.se receives mixed feedback from its customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the company for its quick delivery, with comments highlighting "snabb leverans" and "bra priser" as standout features.
Consumers appreciate the availability of trial bags for picky pets, which has helped them find suitable food options. However, a substantial number of customers express dissatisfaction with the service, citing issues such as delayed deliveries and poor customer support. Complaints about the necessity of creating an account to place orders and the overall website experience are also common. While some customers report a smooth ordering process, others describe their experiences as "undermålig" and frustrating. Overall, Zooplus.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.6 | 10 |
| Oct 24 | 2.0 | 25 |
| Nov 24 | 2.5 | 23 |
| Dec 24 | 2.3 | 29 |
| Jan 25 | 3.0 | 25 |
| Feb 25 | 3.5 | 24 |
| Mar 25 | 3.5 | 24 |
| Apr 25 | 3.1 | 19 |
| May 25 | 3.1 | 17 |
| Jun 25 | 3.5 | 20 |
| Jul 25 | 3.7 | 7 |
| Aug 25 | 2.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The most compassionate company I have come across, made purchase from them, had to have my cat put to sleep from illn...”
“We were trying to contact the customer service of both zooplus and the delivery partner, and both of them were referr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.7 out of 5 (poor) | 3.2 out of 5 (fair) | +24% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: zooplus.se is #5 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 2.7).
500 reviews of zooplus.se. Filter by what matters to you.
bra lätt att beställa
Leveransen gick snabbt men mitt kort blev kapat efter jag handlat på sidan tyvärr. Det känns inte kul då jag äntligen hittat hundmat som min hund tål och nu måste hitta den någon annanstans. Vågar inte handla via denna sidan igen. Fick information förra veckan (v34) om att kortet var kapat.
Jag har betalat nära 2000 kronor för hundmat som aldrig kom fram. Postnord har tydligen tappat bort ordern. Företaget meddelade att jag fick välja mellan återbetalning eller ny leverans. Jag har bett om en ny leverans men får ingen bekräftelse. Detta var över en vecka sedan! Har skickat flertalet påminnelser men möts av tystnad. Vad händer? Har använt mig av dem i flera år innan utan problem varför jag misstänker att något inte står rätt till!
Quick answers to the questions people ask most.
Yes, zooplus.se is a legitimate company with a significant number of verified reviews. Customers have shared their experiences, reporting both positive aspects like quick delivery and negative ones regarding customer service.
While some customers have expressed concerns about delivery issues and customer service delays, many reviews indicate genuine transactions and satisfaction with products. It's important to consider the range of feedback.
Zooplus.se specializes in pet supplies, including food for cats and dogs. Many customers appreciate the variety of products available, including trial sizes for picky pets.
Zooplus.se typically accepts various payment methods, including credit/debit cards and Klarna. Customers have noted the ease of the checkout process, although some have mentioned issues with account creation.
Customers can reach out to zooplus.se's customer support through their website. However, experiences vary, with some users reporting slow response times.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 44% are 1–2★.
Snabbt och smidigt levererat till dörren av en snäll PostNord medarbetare.
Bra priser, snabba leveranser och bra sparprogram. Fint att man kan välja "klimatsmarta" leveranser.
Genomfört två beställningar på hundmat, båda har blivit annullerade av oklara anlednngar. Just bara blivit annullerade utan orsak.
Har bara positivt att säga. Enkelt att beställa och snabb frakt. Billigt o bra.
Snabbt packat och snabbt levererat! Bra produkter och bra packat.
Bra och snabb service. Lätt att hitta olika produkter.
Det var så enkelt att beställa och det tog bara några dagar innan jag fick varorna levererade hem till dörren.
Hade beställt en vattenfontän, men fick en av en väninna. Behövde alltså returnera den jag beställt. Fick omgående tillbaka pengarna och behövde inte returnera produkten! Tack Zooplus!
Bra och smidig service. Får alltid säckarna med kattmat levererade till ytterdörren. Perfekt. Och de senaste rabattkupongerna kan man använda ända till år 2036.Det är inte dåligt😃
Jag antar att det här företaget har stora problem. 2023-06-22 jag har startat ärendet för att försöka få pengar tilbaka för maten (Rosie’s Farm) som hade förgiftat mina 6 katter. Maten jag hade köpt 16/06/2023 och skulle vilja lämna tillbaka eftersom det har orsakat riktigt dålig diarré hos mina katter. Det ser omöjligt ut än så länge. Går företaget i konkurs? Jag får svar att "ja, vi ska göra det här" men sedan händer ingenting och bara tystnad.
Bekvämt och enkelt att handla på siten. Snabb leverans hem till dörren.
Bra respons vid beställning, snabbt skickat paket och bra pris, för en bra produkt.
Väldigt trevlig kundservice som gav mig pengarna tillbaka, utan några frågor. Pengarna kom in direkt och de var mycket trevliga att ha och göra med!
zooplus.se is an online pet store that specializes in providing a wide range of pet products, including pet food and accessories. Serving pet owners across Europe, the company offers a comprehensive selection of items for various types of pets, such as dogs, cats, small animals, fish, birds, and horses. Customers can find popular brands like Hill's, Royal Canin, and Bosch, ensuring quality and variety in their pet care choices. The platform emphasizes convenience with features like free shipping on orders over 499 SEK, quick delivery to customers' doorsteps, and easy returns. Additionally, zooplus.se offers promotional discounts for first-time customers and loyalty rewards through its membership program. By focusing on affordability and a broad product range, zooplus.se aims to meet the needs of pet owners looking for reliable and accessible pet supplies.
This profile hasn't been claimed by the business owner.