Snabb leverans rätt så lagom priser
Snabb leverans rätt så lagom priser

zooplus.se is an online pet store that specializes in providing a wide range of pet products, including pet food and accessories. Serving pet owners across Europe, the company offers a comprehensive selection of items for various types of pets, such as dogs, cats, small animals, fish, birds, and horses. Customers can find popular brands like Hill's, Royal Canin, and Bosch, ensuring quality and variety in their pet care choices. The platform emphasizes convenience with features like free shipping on orders over 499 SEK, quick delivery to customers' doorsteps, and easy returns. Additionally, zooplus.se offers promotional discounts for first-time customers and loyalty rewards through its membership program. By focusing on affordability and a broad product range, zooplus.se aims to meet the needs of pet owners looking for reliable and accessible pet supplies.
Zooplus.se receives mixed feedback from its customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the company for its quick delivery, with comments highlighting "snabb leverans" and "bra priser" as standout features.
Consumers appreciate the availability of trial bags for picky pets, which has helped them find suitable food options. However, a substantial number of customers express dissatisfaction with the service, citing issues such as delayed deliveries and poor customer support. Complaints about the necessity of creating an account to place orders and the overall website experience are also common. While some customers report a smooth ordering process, others describe their experiences as "undermålig" and frustrating. Overall, Zooplus.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.6 | 10 |
| Oct 24 | 2.0 | 25 |
| Nov 24 | 2.5 | 23 |
| Dec 24 | 2.3 | 29 |
| Jan 25 | 3.0 | 25 |
| Feb 25 | 3.5 | 24 |
| Mar 25 | 3.5 | 24 |
| Apr 25 | 3.1 | 19 |
| May 25 | 3.1 | 17 |
| Jun 25 | 3.5 | 20 |
| Jul 25 | 3.7 | 7 |
| Aug 25 | 2.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The most compassionate company I have come across, made purchase from them, had to have my cat put to sleep from illn...”
“We were trying to contact the customer service of both zooplus and the delivery partner, and both of them were referr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.7 out of 5 (poor) | 3.2 out of 5 (fair) | +24% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: zooplus.se is #5 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 2.7).
500 reviews of zooplus.se. Filter by what matters to you.
Bra priser, snabb leverans och bra poängsystem där man får använda poängen till att få gratisgrejer, perfekt med matskålar, katt/hund/häst godis som alltid är uppskattat!
Nefasto. Después de 7 años y medio dejo de comprar en Zooplus, y todo gracias a querer trabajar con Pack, creo que la peor empresa de paquetería del mundo. DOS paquetes llenos de pienso para mi gata perdidos. Una auténtica vergüenza que por querer ahorrarse unos euros trabajen con gentuza así. Pues nada , viendo lo contentos que estamos todos, si su misión es que su empresa se vaya a pique están de enhorabuena, lo están logrando!!
Quick answers to the questions people ask most.
Yes, zooplus.se is a legitimate company with a significant number of verified reviews. Customers have shared their experiences, reporting both positive aspects like quick delivery and negative ones regarding customer service.
While some customers have expressed concerns about delivery issues and customer service delays, many reviews indicate genuine transactions and satisfaction with products. It's important to consider the range of feedback.
Zooplus.se specializes in pet supplies, including food for cats and dogs. Many customers appreciate the variety of products available, including trial sizes for picky pets.
Zooplus.se typically accepts various payment methods, including credit/debit cards and Klarna. Customers have noted the ease of the checkout process, although some have mentioned issues with account creation.
Customers can reach out to zooplus.se's customer support through their website. However, experiences vary, with some users reporting slow response times.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 44% are 1–2★.
Har beställt hundmat. Leveransen tog så lång tid. Det gick inte annullera beställningen. Köpte mat på Arken zoo till min hund på samtidig som väntan på leveransen från Zooplus.
Ok priser, lätt att beställa samt bra sortiment.
Zooplus has a new way to deal with complaints. If you want to send, you always get the message: "Tack för att du kontaktade zooplus. Tyvärr uppstod ett fel. Försök skicka ditt meddelande .... etc." And that while almost every sending has problems: to heavy package (32kg), the grass for the cats destroyed by catsand (2x), almost half of many cans of Cosmo damaged and now a new thing: if I want to pay with visacard, it sends me to Klarna and Klarna only gives me the possibility to pay with bankaccount. Only one good thing of them: their prices. But next time NO Zooplus anymore.
Desastre total una y no más.... Pedí un pedido el martes 10/12/2024 y a día 19/12/2024 sigo sin recibirlo. Mensajeros Paack con la que trabajan una auténtica basura que dicen que no te encuentras en el domicilio cuando no te has movido.
Empresa pesima, estoy en la zona de la Dana de valencia, después de 14 dias que hice el pedido y ellos me lo cancelaron sin motivo ninguno,no me han devuelto el dinero, son unos estafadores, por no decir que han dejado a mis gatos sin comida en plena Dana(tiendas destruidas y cerradas), la solucion según ellos es que vuelva a hacer y pagar otro pedido, mientras ellos tienen MI DINERO, ladrones!!!!😡😡
Supuestamente intentan entregar el paquete y no puedes,cosa q es mentira pues estaba en casa y ni tocaron,x 2 vez igual.les hablo para intentar hablar cn el repartidor y recoger el pedido en algun sitio y me dicen q no tienen sucursal.aun estoy esperando la entrega o aver q pasa
Used Zooplus for several years now only had two things slightly wrong in two years and they were sorted immediately by customer support, i highly recommend their service although delivery using Yodel was better two years ago. Well done Zooplus !!!
Beställde mat till vår hund, vi fick fel mat från helt annat märke. Har skrivit och försökt att kontakta de via mail för en månad sedan utan att få svar och hjälp. Det endast svar som vi har fått är ett autosvar att vi har mycket att göra!
Beställningen försvann under leveransen. Det bekräftade kundtjänsten. Beställningens datum var den 10 november. Har fortfarande inte fått någon återbetalning och inga svar från kundtjänsten trots flera mejl som jag skickade till dem. Inte heller har jag fått tillbaka mina bonuspoäng.
Bra varor och utbud, leveransen brukar vara snabb. Det som drar ner betyget är att de är värdelösa på att packa varorna ordentligt. Fått kartonger med everclean(DYR kattsand) som gått sönder och hälften har läckt ut, en bara en gång utan flera gånger trots kontakt med kundtjänst gällande problemet. Andra leverantörer klarar det uppenbarligen bättre när vi beställt hos andra efteråt.
Llevo dos semanas esperando el pedido, qual según el systema está entregado y hasta me mandaron la factura. Pero no hemos recibido nada. Al reclamar me escriben que estan saturados. Leendo los comentarios aquí entiendo porqué. Será mi última compra.
Jag har alltid varit nöjd med mina beställningar, såväl pris som leveranstid, men Zooplus överträffade verkligen mina förväntningar då min katt nyligen avled hastigt. Jag kontaktade kundtjänst för att göra en förfrågan om retur på oöppnad kattmat, och fick ett oerhört empatiskt, medkännande svar, där man gav mig en full återbetalning och lät mig behålla maten för att skänka den till katthem eller andra behövande. Fantastiskt medmänsklig service som går utöver det vanliga. Rekommenderas varmt, och jag kommer göra alla mina framtida inköp här.
VARNING, BESTÄLL INTE FRÅN ZOOPLUS!! Jag beställde för drygt 1.000:- Jag fick aldrig paketet. Skickade flera mejl,aldrig nått svar,ingen förklaring, inga pengar tillbaka! 👎👎👎
zooplus.se is an online pet store that specializes in providing a wide range of pet products, including pet food and accessories. Serving pet owners across Europe, the company offers a comprehensive selection of items for various types of pets, such as dogs, cats, small animals, fish, birds, and horses. Customers can find popular brands like Hill's, Royal Canin, and Bosch, ensuring quality and variety in their pet care choices. The platform emphasizes convenience with features like free shipping on orders over 499 SEK, quick delivery to customers' doorsteps, and easy returns. Additionally, zooplus.se offers promotional discounts for first-time customers and loyalty rewards through its membership program. By focusing on affordability and a broad product range, zooplus.se aims to meet the needs of pet owners looking for reliable and accessible pet supplies.
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