Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
I canceled my plan months ago and just got charged a copay for an appointment I apparently had. I never had this appointment, I hadn’t even logged in for several months because I thought I canceled the plan. So, why am I being charged for appointments I DID NOT EVEN ATTEND!!!
My therapist, Marla is wonderful. Insightful, empathetic, great suggestions for moving forward and cheering me on with every bit of progress! Always on time, and makes my next appointment when we’re done. I look forward to seeing her each week.
Very disappointed with the Ucard, it showed a $35 dollars balance, I went to Dollar general and it only approved $20 dollars,I got food but my balance still is $35, I don't understand I always have issues using the Ucard 😠
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I can't say enough about how well brightside is setup. I can message my therapist and provider in my own time. It's easy to setup appointments, and my therapist is AMAZING. best decision I've made for my mental health.
Treesa Williamson is the reason for my rating. She of course is very professional and has amazing knowledge. What I value more than that is how she's made me feel seen and heard since day one. She has never made me feel judged about my circumstances but has shown me encouragement during these tough times. I'm very very grateful for her.
I love getting to have my counseling in the comfort of my own home.
Great experience. Dr. Sewell is amazing
Just a wonderful we experienced love this app and its benefits so much
Jennifer Upcraft, my care provider, is always so thorough and takes her time with me. It is apparent to me that Jennifer really does care about her patients and the care she provides them. She upped my dosage of medication during my last visit and I’m feeling like myself again. Brightside Health is a wonderful way for patients to find treatment and start medication quickly. Had I’d gone through my PCP, my wait would’ve been at least a month and I needed to get treatment ASAP. I’m grateful for Brightside and Jennifer for getting me back on track.
Awful experience. Short term minded quacks
I was having the hardest time finding a psychiatrist and nobody would take me for at least six months to a year if that and the bright side really helped me out and they were awesome and quick. My psychiatrist was extremely helpful and really made the whole process a lot easier for me. I’ve had bad experiences in the past and they renewed my faith. Thank you.
I've had nothing but great experiences. The therapist and physicians are helpful and friendly. I feel like I'm getting better.
Brent Wilson ended up being a nurse practitioner who by the way was nothing short of being incompetent and asked for me to reach back out to brightside since I could be using the $95 for an entire month and with a different psychiatrist. They not only didn’t render a service but unfairly took my money. This company needs to be shutdown for malpractices and not following through with their promises.
Very grateful to be able to get the help that I need.
I tried other online providers but was never comfortable with the therapists. Brightside offers fuller mental health care by partnering a psychiatrist with a therapist. I never realized how essential this is, in the past. Listening and understanding is crucial to me. I am getting that from Brightside.
I felt cared for, seen, and heard by the provider. This experienced provider really listened and appropriately gave recommendations, ensuring that I was comfortable during the entire appointment time. I really appreciate her attention to detail and care.
No at issues the moment using this platform, time will tell.
I feel like I am matched up with a therapist that really understands me and has experience with the situations I am going through. I love the online lessons and the opportunity to provide feedback via comments. It's also nice to have messaging services.
Brightside is very convenient and easy! I really appreciate my therapist!
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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