Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
My psychiatrist was fantastic. The antidepressant prescribed for me has really improved my quality of life. My therapist was also fantastic. However, since he is so good, there wasn't much choice for appointment openings when I needed them, so that was disappointing.
Lisa my therapist is easy to talk to and I should get better with her sessions and the medication.
She's trying to get the perfect type and dosage for my problems. She returns texts promptly. I think Rebecca is wonderful she is very professional courteous,helpful and caring.
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I was charged for missing an appointment that I didn’t miss. I was in the video call for myself for 20 minutes. Then I got charged for missing it. Can I give negative stars?
I love my therapist.. and my helpful exercises..
Bright side is great. The drs are great I’ve had a wonderful experience with this site although I’ve only been with them a month. I’ve been looking for strictly online care for a while that accepted my insurance and I’m so thankful I came across Brightside.
I love my therapist!!! She is amazing and spot on!! When I message her she responds quickly and somehow always says the right things. This company truly shows compassion.
I enjoy the therapy and especially the reminders.
I was wrongly charged. They charged me 6 times in a row when it should be only one time. I requested the refund and only got 2, still waiting for other 3. There's no chat live only email and takes time for them answer
I am very satisfied with this service from Bright side. I have only had good experiences. And I have come a long way. Two ladies one is my psychiatrist and one is my therapist and they both are outstanding. I still have a lot of growing to do but they have they see my change from the beginning to now I am truly a much better person because of bright side and the people that they have put in my life to select to help me they are the greatest and I thank God my father God for them to be of a part of my experience. I guess you could say a part of my journey. I thank God for them being in my life and I thank God for bright side you guys are the greatest please continue the good work.
My experience with my counselor is fantastic. He takes the time to listen and provide me with constructive suggestions and advice to help me develop my outlook on life and relationships.
Customer service has been amazing.
Doctor Sewell helped me and I appreciate it.
Dr. Thomas is responsive.
I felt comfortable talking and had a great rapport and that felt wonderful. It also felt as though someone was actually listening to me.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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