Feeling Better I really feel like my mentalf health is…
I really feel like my mental health is getting better. My life is taking on a more positive outlook. I believe my therapist is truly interested in my well being

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
I really feel like my mental health is getting better. My life is taking on a more positive outlook. I believe my therapist is truly interested in my well being
I reached out to Brightside during a moment of need. The signup was very quick and easy. The response time was wonderfully short and the Doc was personable, comforting, and involved in my situation. I really couldn't have asked for more. Way better than my last in-person experience with a different organization.
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My therapist feels like I have known her forever. It is private and in the convenience of my home. I am very happy.
I think with Brightside the doctors really listen and take everything into consideration.
It’s all good friendly staff. I’m on the 30 day $30 plan currently I’m on Medicare with part G and hope to have a regular membership through my Medicare part G when the 30 days is over.
My experience is great because I can be open and honest and I receive honest feedback without criticism
I was connected to a therapist within 48 hours. I was offered compassionate care that quickly addressed my mental health needs. I was taken seriously and felt prioritized. I could schedule appointments at my own pace. I would recommend Brightside to anyone who is struggling and is unsure whether they can get quick, adequate care at a traditional doctor's office.
You guys were a lifeline. Thank you so much for what you do.
My therapist is great! The app is nice to have.
Very easy to schedule an appointment when it is convenient for me. Psychiatrist was friendly and also discussed options, and did not force me to make any decisions
My prescriptions are working and my therapist is helping me through my life
This is the best mental health care that I’ve ever received. So convenient and so helpful and completely comfortable in my own private space. It really was God sent.
My therapist has helped me with some of the issues I have been experiencing. The app is not always correct. I get notifications to make an appointment with a psychiatrist that I am not seeing. I do not care for the lessons on the app. That is just me
An absolute waste of time and money. They claim to be able to give you a diagnosis and prescribe medication if needed. I paid $95 to get on a call with someone who asked me a few basic questions, listened to one of my answers to tell me that I do not have what I think I have (my symptoms have gotten so bad that I was at a breaking point). And how would she know only listening to one answer? As we proceeded to talk she almost made me cry by pointing out how horrible my routines are even though I was trying to express to her that I have trouble following through on the routines I set. So she told me how horrible it is which I already know, then told me I don't have ADHD and then in the same exact breath told me that she couldn't give a diagnosis because it required numerous tests and she wasn't qualified to give a diagnosis. She then told me to find a place where I can get formal tests done for a diagnosis before promptly ending the call. I wasted my money and 20 minutes of my time for absolutely nothing. Anyways found an ACTUAL company that does what Brightside is claiming they do, and guess what? Turns out I DO have ADHD like I suspected. To top it all off when I asked for a refund, they said no due to their policy, even though I received absolutely nothing. Just horrible all around. They may be good for therapy I don't know, but they absolutely are not able to diagnose you with anything or prescribe certain types of medication(which differs from what they advertise on their site). I could have gotten a better result using BetterHealth since all they can do here is talk to you.
She reframes my thoughts and shows me another way of looking at things
My Dr. Is very responsive and attentive to my needs.My therapist is awesome as well. Still trying to get comfortable with talking about my feelings.
Vanessa is so empathetic & responsive. She is kind, sweet and caring.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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