Great Experience
It’s a great platform that sends you a lot of reminders and the therapist I was assigned was a perfect fit and gave great advice.

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
It’s a great platform that sends you a lot of reminders and the therapist I was assigned was a perfect fit and gave great advice.
I had an initial intake with this therapist. I completed some assessments for Brighteside. Brightside recommended the suicide prevention program. I was scheduled with a therapist the next day name Rebecca Edwards (same person that the complaint is about). I was scheduled for 6pm today. This was the only time that they offered me. During the appointment Rebecca was very rude to me. I politely told her that my son was sleeping and that he might wake up. She told me that for now on to schedule my appointments at a better time. I told her that this was the only time that I was offered. She told me that was not true and that is my own problem. I told her that I did not like how she was speaking to me and I wouldn't talk to a patient like that. She told me that she does not have time for my shit and hung up on me. I would like to add that was feeling suicidal at the time of the appointment and that was the reason why I was referred to see her by Brighterside. I would like to add that I didn't threaten the therapist or curse at the therapist. She didn't provide me with any warnings. She just hung up on me.
I’m very happy with my therapist and like my NP. We are working on meds and dosing, but I can tell we are on the right track. The app is good, but could use a couple of tweaks. The main thing, on the patient side, is not being able to schedule more than 2 weeks out. Also, it isn’t as intuitive to navigate as I would have hoped. If feels like there are things filed away in areas that I don’t know to look in (or features I don’t know exist), overall, the therapy and NP care are most important to me, and I am happy with those.
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Brightside has served as a great refresher for my previous experience with direct therapy and CBT training. My provider is super intuitive and extremely insightful. I appreciate all of the help I'm receiving.
Fast appointments with Dr. Telehealth visit with Dr. Dr was professional and easy to talk to regarding why I asked for the visit. I will continue to use Brighthealth for mental health help.
I am very pleased with Daniel Lowenstein MD,ABPN. He is very thorough and compassionate!
I had a horrible experience with Brightside. My therapist was Diana Lugg Brown. She does not listen she is also very emotional herself. She diagnosed me the first session and when I asked for help at work she told me she “didn’t know me like that” then she hung up in my face. Her demeanor was ugly. She looked angry and as if she didn’t want to speak with me. I’ve since found another therapist and it’s been night and day. I think Diana is an awful person and I want to share my experience so that others know what they are getting themselves into. It seemed like I was just another number while working with her. She would call me while I was at work a lot. Then she had me scheduled to see her every week but wanted me to go to other drs or facilities for testing.
45 minutes for appointment is too long for me.. they redundant. The medicine seems to get my serotonin levels back on track. I'm wondering how we finish these therapy sessions.
I unsubscribed from the service and they still charged me for a missed visit
Stop pushing medication’s on people that do not want to take them. I think mental health could be also taken care of just being able to talk to somebody and not having to take medication but you people wanted to push medication down my throat and I didn’t want to take it.
My first appointment with Nisha was great. She zeroed in to exactly what I needed. I really appreciate her, and look forward to continuing my therapy with her.
I was always skeptical about seeing a therapist, but my experience so far has been amazing! Very easy start up. The app is very easy to navigate. My therapist is very easy going and she never pressures me to talk about things unless I am ready to talk about them !
Great experience. Easy to access and use. The therapist was excellent
The provider was very helpful.
Such a great experience with the online setup. It has been very easy to navigate and understand the booking and being able to message my providers with any questions or just reaching out.It truly fits my busy life and im able to work it with my schedule and the providers have been great to work with.Very easy to talk to and communicate.
I love Regina Hudson de Corona she is absolutely wonderful. She listens to my concerns and put me on medication that has helped me so much. She is a total asset to your team.
Availability of mental health professionals and professional practice.
This has been a great and convenient experience.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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