Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
I’ve tried therapy in the past and it just didn’t help me at all. Now I have a wonderful therapist who understands me and either has a great memory or takes really good notes because she pulls things up that I talked about a hot minute ago. My symptoms are less, and I have the tools to quiet the thoughts when they are loud. Oh and they take insurance so my brain is healing for free🫶🏻
I’m happy with the help you’ve provided me
User friendly
Dr. Weatherspoon is always compassionate and listens to how I'm feeling. Shows concern and ask questions. She has helped me to feel mentally healthier and confident on my path to healing. I am so thankful to Dr. Weatherspoon.
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My schedule at work changed, I went on the video call and told the lady I cant do the appointment so she changed it to the next day and I got charged $165 I could not cancel the appointment the day before nor take off from work. Also I'm under insurance. I do not get alot of income already. Very unprofessional company and only care about money ! I would not recommend.
Im currently still under care. However, I must say im glad I ran into brightside. I was at my lowest. Not going out the house, not wanting to be around people, not sleeping the list goes on. Being able to just login in see my therapist without leaving home made a huge difference for me. I didn't have to force myself out the house, get dress, etc i was me. My therapist Johnnie has changed my life for the better. I cant wait to fully recover! Im very thankful and happy brightside exists and highly recommend
I've been working with Jade Jones. Jade is a kind and compassionate provider. She's been extremely helpful. I have felt extremely comfortable in reaching out with any concerns and has been so helpful. I trust her recommendations and the system has been so easy to access and follow up with. I can't thank you all enough (especially Jade, shout out to her!)
I received great support from my therapist Mindy and my physciatrist.
The accessibility. I don't need a computer or Wi-Fi to get the help I need. And it's affordable in my case.
Mrs. Johnson & Dr. Richmond are wonderful. They have helped me some much.
I love the professionalism and care I've been receiving. I also love the style of the app itself and being able to see my therapist at home because I get a lot of anxiety going to appointments and this helps that. Also thy check ins keep me on track. Best choice I've made for my mental health.
I like how the doc gets our appointment done so swiftly and how she covers all the bases about Rx meds. My counselor is super sweet! I don't know much more to say other than she sticks to the allotted time very politely so she can get with her next patient. Don't let this one go!
The link to the crisis resources wasn't even working. The psychiatrist they assigned to me told me she can't help me, that my case is beyond he capabilities, and to seek help from my primary care physician. I have never in my life had a psychiatrist punt a psychiatric care case to a primary care provider because they lack the skills to handle the case.
Great experience
I am very happy with the service. The app is very easy to use. The therapists a great to speak with. Reminders are timely.
Great staff and they helped me out a whole lot thank u
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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