Was given the run-around with the…
Was given the run-around with the doctor and no clear communication

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Was given the run-around with the doctor and no clear communication
I am grateful to Jennifer for listening to my struggles with depression and anxiety. I appreciate her patience and kindness. Thank you so much.
Robin has been fantastic and has really helped me on a personal level where I recognize that she truly cares about my mental well being. As a result, I have responded well to the lessons and sessions and have a definite sense of self improvement.
My Dr rushed me her name is Heather Bryan. It was my first appointment. I have a 30 min time block and she rushed me when I was less than 2 minutes in. They can't do anything for you and treat you like a drug addict because I need to start adhd meds. Talking about you have to go get testing done... this is why I'm calling you lady. Number one thing... take care of ur patient. Hopefully my medicaid doesn't pay for this and I will make sure they won't. Go to a real dr and not one that does what ever they want to do.... Dr doesn't give you a special title to bot help your patient. So another day... I'm 35 and having to find another Dr because I got really bad adhd that hasn't been helped all my life.. good to go..
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Waste of time and money. The app advertises a lot of things that it doesn't offer. The woman hated having to talk to me and made it very clear, we talked for 5 mins and she immediately refers me out to a real doctor! All of these virtual health companies are in the business of robbing people. Save your time and money!
Great staff and flexibility to schedule appointments
I enjoy talking to Jeana. She made me feel comfortable right from the start. The 45 minutes goes by so fast and I still have so much more to say!
It's nice to have non biased people to talk with and to work things out with
Easy efficient and got me what I needed. Luckily I’ve had great results too
My. Counselor is excellent. Your website is difficult to use. No matter what I log in to do, I'm sent through the initial sign-ups questions and asked to pick a plan. It takes 2-3 sign-in, to avoid that waste of time. One time, I was sent the same assignment, two weeks in a row.
Great counselor, great medical professional, thank you for listening, and helping me on my journey
My former phycologist was very compassionate, and friendly it may it very easy to open up about everything, I feel she has me going in the rite direction. My current therapist i can say the same she is very friendly and compassionate also makes it very easy to open up and speak to her .so far I have nothing to complain about other than I will miss Mrs Cruz and now I need to start all over with a new phycologist, all I can do is hope is also friendly and compassionate..
I've been to therapy before and was nervous about virtual but this has been a great experience. Both the psychologist and therapist are warm and friendly and act like they genuinely care. Scheduling is easy and getting messages to practitioners is easy also. Highly recommend.
I love how helpful everyone is and how they care the experience using this app and working with the therapist have been lovely and helpful and finally starting to feel like me again
Appointments have been easy to get and I feel heard and like I'm feeling better.
They charge you like $150 just for missing an appointment. How is that encouraging people to get help ? Greedy, selfish company that doesn't actually care about the mentally ill. They will pester you everyday to fill out useless "checkins" and constantly email you. It's annoying especially when you literally are already doing the work. Increased my anxiety even trying to use this place. Website and app were also very confusing for me with limited instructions. Don't waste your time guys.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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