Great and affordable team of Angels!
Everyone here has been so helpful! I was in rough shape and they saved my life! I highly recommend!! Affordable too if you're not insured

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Everyone here has been so helpful! I was in rough shape and they saved my life! I highly recommend!! Affordable too if you're not insured
Your customer service is awesome and I absolutely love my psychiatrist! She definitely listens and soaks up everything I say like a sponge to help my medication needs. Thank you so much!
I've had mental health issues and new I was adhd. Brent right away put me on the medication that I needed. Life is great
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My therapist was very engaged with me. He is also very courteous and gave me great coping skills.
I'm very impressed with the care and services that Brightside Health offers dealing with mental health services.
Your counselors are top notch
I have been partnering with Erin Clevenger for 8 weeks now and she has been tremendously supportive and insightful. As my first counseling experience, I am very grateful and thankful
My counselor is amazing. I truly believe she understands my issues clearly. I feel appointments are really available. The dr responded very quickly to all my medication needs. We decided counseling was best no medication. I'm grateful to have a person to help me.
it was easy to start. they took insurance. therapist is really nice and knowledgable.
The Psychiatrist is very caring and professional. And Brightside is very caring and thorough.
5 stars means over mad beyond. Nothing wrong with 4
My experience with Brightside has been phenomenal. My therapist listens to me and let's me share my thoughts without judgement and offers incredible advice.
Horrible customer service. I've emailed multiple times about correcting my account, and I get no response. It's been 5 days. If they cared about mental health, they would not make a patient for 5 years go thru severe medication withdraws for 5 days without a single helpful reply.
Complete and utter garbage, do not use under any circumstances. Booked a appointment with a mental health provider through ZocDoc to have my prescriptions refilled, link was through Brightside health - no warning or information was provided to let me know in advance they do not provide refills of the medications I take regularly. Despite taking my insurance, being given proper cancellation time and no appointment happening, they charged me $165.00 and provided NO services.
Helped me through a bad spot in my life and has been great to have someone that knows about brain meds, unlike most PCPs.
flakey providers, always late, connectivity issues, forced to do poor quality video chat, rotten billing practices. force you to keep a card on file and then charge you sporadically. sometimes huge bills for multiple visits and then random small bills. no rhyme or reason. price changes at random with no notification
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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