The therapist was great but the app was…
The therapist was great but the app was so glitchy and I have been unable to access my online therapy sessions for 3 weeks.

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
The therapist was great but the app was so glitchy and I have been unable to access my online therapy sessions for 3 weeks.
The ease of scheduling makes this app good. The fact that notes are shared between therapy and psychiatry makes it great.
Im starting to notice changes in anger spikes and emotion jack ups, thats great. My doctor is great, only thing I would want improved is how long the meet ups are. We only have about 15 minutes together to discuss things and the past two meetings have felt really rushed because of that.
My NP Harriet Bomas is fantastic. She is super responsive and very personable. She answers all of my questions thoroughly and honestly. I feel like she genuinely cares about me.
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My therapist is wonderful. The only reason I did not give it 5 Star is because Psychiatry could not handle my meds as well, so I am having to find a psychiatrist locally for that, but I am very pleased with my therapist I am seeing bi-weekly. She is exactly who I needed in my life to help, and I wish I would of reached out for assistance much earlier. I deserved doing this for ME!
Mary is very good and compassionate.
The app is easy to use and has made mental health help way more accessible.
You do t accept the free therapy program with Cigna outside of that it’s been fine
I love my therapist, Crystal and I love my doctor Rita.
It didn't really start out great..But I switched therapist, and I have a new provider..And it's been great. I'm not called.a jerk anymore, and. I'm not told that I'm not all to blame with issues that I've been having.. The only problem that I'm having, and it's not his fault. I needed another sleeping medication for sleep, because Doxepin is expensive. He prescribed another.med, and.its about 30 more then then Doxepin. But it's not his fault. They don't have a list with prices..So I emailed him, and I'm waiting for a response. No big deal. I definitely love the app, and I would recommend it to everyone who needs help. Great job guys!!!
Some times schedule issues
I have a great counselor and doctor and they work as a team to treat me. I've had my best results to date.
Your site made it so I was actually able to get professional help. I am in my worst stage of agoraphobia with panic disorder that I've ever been so making an appointment then trying to leave my home ( my safe place) which I wasn't able to really do in general even if it was just to drive a couple minutes down the road to the convenient store, panic would set In and most likely turned into yet another panic attack. Since I was able to get professional help through bright side I was able to take that step closer to being able to be able again! My psychiatrist is wonderful and my therapist is amazing so I feel very confident that they will be able to help me to be able to leave my home again without the burden of fearing or feeling doom set in and hopefully being capable of overcoming my other conditions along side my agoraphobia w/panic disorder that have hindered my everyday quality of life tremendously up until I started treatment through brightside I have only been in treatment for about 2 months and am able to see some improvement! I can only imagine that my quality of life will significantly improve thanks to brightside health making it so I was finally able to receive treatment when I wasn't able to leave my home. Thank you brightside for bringing professional mental health treatment to me inside my home so I am able to finally make those baby steps and leave my home I was able to do before my conditions hindered me to such an extent I am so extremely thankful to brightside health because I am actually capable of seeing the brighter side of my actual health, because I there wasn't much bright sides to much I My life and now I truly feel/ see that there is a actual chance of a bright side in my future!☺️ Thank you! Francee
Good at pacing and pulling one in line. AND interested in the process.
The app is so user friendly. Both of my providers are professional, understanding and knowledgeable. I actually enjoy talking with my therapist and always look forward to it.
It was so easy and nice to be able to finally talk to someone about issues I’ve been facing, Brightside Health made a lot possible for me with my mental health and I’m happy I found them when I did!
Mr. Sweetwood is caring and listens, asks appropriate questions and helps with the hard stuff and junk of life.
Times are not really good. Lack of availability
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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