The provider was great, bad app.
The provider was great. The technology of your app is awful!

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
The provider was great. The technology of your app is awful!
Love my therapist. Very thoughtful and kind . She has been v helpful and my insurance covers visit .
I feel like I'm being heard.
I was never able to open the lessons even after countless emails the issue was never resolved. I see that as a part of my therapy I was not able to complete as well as a part of the price I paid.
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The mental health services offered by Brightside have been phenomenal for me. The psychiatrist I see has gotten me on the right medications, which have made a noticeable difference in my otherwise uncontrollable anxiety. My therapist is the best ANYONE could EVER ask for. She has successfully advised me on the use of non-medical methods to overcome and cope with ALL my mental health issues. Brightside has been an absolute life saver for me!
I love my therapist. She is easy to talk to because she is open-minded and non-judgemental. She's kind and listens, very well. I have made more progress with her in the short time I've been seeing her, than any other therapist I've worked with over the last 30 years.
I have amazing therapist who have my best interest at heart
Dr. Reeves is so helpful and insightful and she helped me overcome some serious issues I was having. I couldn’t be more pleased with Dr. Reeves or Brightside Health.
It has been okay. The therapist assigned to me has been wonderful. However, I cancelled one appointment and was going to reschedule when I could but didn't do it the same time I had cancelled the appointment. Maybe a few days or so later, I'm checking my email and there was an email stating for me to check into my appointment as well as one saying I missed my appointment and I did not set this appointment up, I'm not sure how it got to be that I was supposed to check in to one, which then followed that I had missed it and I owe a bill for that and I didn't set up this particular appointment. I'm not very happy with this at all. I'm hoping it will be waived so it doesn't go against my insurance. I do not feel it's right for me to pay for an appointment I missed that I wasn't aware about nor did I sxhedule it.
Monica is very wise and compassionate
My experience wasn’t great. I told my therapist I needed a med that wouldn’t affect my sex drive bc that’s something I’m already struggling with. I also told him I can’t have any med that will give me the “vivid dreams” because mine turn into nightmares. The medicine he prescribed me did both. I understand that there’s always a chance to have reactions to medicine. I’m not new to this. I’m 38 and have been on a medicinal journey on and off since I was 15. He has poor judgement and lack of proper education to be able to have this job and prescribe meds.
Stephen is sensational. Caring, smart, insightful, gives great advice
My therapist has been wonderful to work with. Therapy can be messy but my therapist kept me on track to work on the issues that brought me to therapy.
Ease of access online. Effective recommendations.
I've had no issues with my medication, Kristen listens to me and works with me to get me well, not to keep me sick enough to stay on meds and in care for eternity. Your business is like an actual unicorn, nobody thinks they exist, buuuuuut...
Generally easy but not intuitive on how to contact in an emergency like for an emergency RX refill. Also not feeling my therapist; not clear how I select another one
The doctor I see has not given me the meds I have been taking and said he has to ask some other doctor before he could prescribe the meds I need. It's been over 2 months with no help. I had an appointment about weeks ago and he never showed up. Please help me find a doctor tor who will ask about the meds I have taken and which one's work for me and will prescribe the ones that help me feel normal without judgement Thank you, Tina Still
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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