My Therapist is outstanding and very…
My Therapist is outstanding and very helpful

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
My Therapist is outstanding and very helpful
This place was horrible. They claim they offer a "free" 15 minute consultation. I filled out some paperwork and signed up for the 15 minute phone call. The provider I talked to signed on 4 minutes late and was rude and very unhelpful. The whole time she basically told me should couldn't help me and only suggested taking medication (mood stabilizers) that I had told her before that I didn't want. When I said I didn't want that due to the side effects she again said she couldn't help me and said "well, I'm going to sign off now". I then receive an invoice a few weeks later for $194. I asked what this was about as I only did the free consultation. They told me that referred to the evaluation paperwork I filled out and not the 15 minute phone call. So you're offering me free paperwork??? What? They do not make that clear at all, the psychiatrist signed on 4 minutes late, so they basically deceivingly charged me $194 for 11 minutes of an unhelpful talk. Don't waist your time with these people. For saying they help with anxiety and depression they sure increased mine a lot.
Mrs Gail has been amazing. I just needed someone to vent to every week who will listen and she's been amazing and doesn't judge.
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The therapist was helpful and getting started was an easy experience for me and I appreciate her help.
I love my therapist and my psychiatrist! I’m very happy
I knew I needed to be back on medication. I struggled just to get the courage to make an appointment. Best decision I have made. My doctor is awesome, not like the rest. The video calls are perfect. I don't have the fear of being locked up in an institution. I really believe making my first appointment saved me. I can't thank you enough.
Brightside is easy to use and has a really nice online dashboard that has neat tools available. While I am not great about keeping up with the lessons they are really helpful. I really like my therapist, we are able to have constructive conversations and she provides me with helpful feedback and perspectives. I'm happy with my choice of therapy services.
Zulaen is very supportive
I love both my therapist and my psychiatrist. I feel like my therapist the best out there.
Not charge customers an outrageous amount for missing an appointment when the insurance company pays the bulk of the cost. It makes people quit therapy altogether. At least it did for me. I will never use the Brightside Health EVER again. Enjoy my one time $70 charge, instead of my once a week $15 copay, PLUS whatever you charge my insurance company. So short sided. The CEO is a moron. I can hear “whitey” now “let’s fleece them if they miss their appointment, so it doesn’t happen again! We will get our money either way!”
All has gone well. Happy with progress. Therapist is helpful.
Excellent customer service Therapist are very attentive to your needs and provides the best tailored plan for you.
Brightside health has been a great support for my health by listening attentively to what my needs are and implementing a plan of care that is helpful for people going through difficulties in their lives. I'm glad i joined and looking forward on progressing with with my care through Brightside. Thanks and keep up the great work!
I wouldn't recommend this company to anyone. I signed up for therapy and psychiatry and the first therapist I met was completely underprepared and seemed unsure of what questions to ask or how to move forward. I rescheduled with a new therapist who immediately told me she was taking maternity leave soon and then went ahead and discharged me from the entire program with no reason. I received an email from Brightside stating that I could look on psychology.com to find a provider and then they closed my account. I don't think I have ever been treated so poorly by a healthcare provider in my life.
Provider is compassionate and very helpful in determining the right medication for my needs.
My provider is very kind and she’s provided me with medications that fit into my lifestyle and have helped immensely. Very timely responses and listens to your needs and concerns.
the psychiatrist was welcoming and helpful, the medication really helped me
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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