Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
The therapist and psychiatrist r great. Im Having a hard time with the technology I wasn’t able to connect to my appointments a couple times. One of those times being tonight at 7 PM.
Brightside is great for many people but in my case it wasn't a fit. The therapist and psychiatrist were good. My issues are more complex and trauma related. Anyone with chronic/complex ptsd may have to look elsewhere for proper treatment. I followed the instructions to receive a copy of my medical records but none arrived and no response to follow up messages .
I have been able to schedule appointments easily and quickly. My therapist is fantastic. I’ve been seeing her for 4 months. She is really in-tuned with my mental health needs and is kind and compassionate. Billing is really easy as well. They simply charge my card after each visit. When I needed some billing support, the representative was very helpful, though the process was a bit slow.
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My doctor has been extremely helpful and hasn't given up on helping me find the right medications to get me through things. She is very detailed and does what she can to reassure me we are on the right path. She actually listens to me unlike a lot of psychiatrist that just throw meds at you before you can even explain how you're feeling.
I didn't find that I got any real tangible help from my sessions. And I got on the video for my last appointment, waited 5 minutes to tell my therapist I had an issue, she was late and I jumped off the call. Got charged $70 within minutes for a missed appointment. I will get my care elsewhere.
Therapist was excellent.
Enjoyed therapy sessions with Jeffrey Barrett. I appreciate the time and concern.
I’m able to talk to a professional about my problems and find solutions to make it better. I’m now able to go out in public without a panic attack. I’m taking better care of my self too. Very happy I started this.
I've had a truly wonderful experience with my therapist. They create a safe, supportive, and non-judgmental space where I feel genuinely heard and understood
The providers at Brightside are a big help with helping me with my anxiety
The counselors are great and they’re really nice
CUSTMOR SERVICE
I was charged multiple times for different services even though when I began they told me I would pay nothing out of pocket because I am on both Medicaid and Medicare. They've charged me over 230 dollars just this month alone.
Regular check ins
Waiting for my proscriber to contact the pharmacy or for my prescriber to answer the pharmacy to get my script refilled. I had an online appointment last Tuesday and my script is in limbo. I'll try again, but ultimately I'll be looking elsewhere in the future, so I can get my script filled w/o waiting several weeks w/o my meds. Thank you.
My doctor Gray and therapist Henderson are great. They both have helped me move forward with a better life, and way less dark days.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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